When you say things get resolved in a timely fashion I find this to be completely untrue.In December I advised the onsite manager, verbally and in writing, that rodents have been coming into my unit After the complex has sent out people to “fix” or “Address” this issue, and as it stands of today 6/11/2015The hole under my kitchen sink is still not patched/or foamed or properly sealedI have had to buy new living room furniture due to the destructions of the rodents I have had the city of Sacramento come on and see that the hole is still not patched The city worker even spoke with Sarah on 6/2/ I have paid my rent in its entirety since the complex was made aware of this issue and I find it to be completely unfair I didn't pay the full month’s rent for May and I don’t plan on it I also feel a type of credit should be applied to my account for the months of December 2014-April because I have paid for those months in full and was not able to live comfortably and safely in my home This rodent issue is not the first issue that has been addressed to the complex with a long turn around resolution time frame Yes, the weeds were removed back in and my A/C was finally serviced in 2014, AS of now it seems that no one is in my assigned parking space But the biggest issue is the rodent problem Original notification —Hello my name is [redacted] I am currently renting unit in the Elegante complex Since my move in date of June 6, there have been ongoing issues My air condition unit was not serviced or maintained until July 2014, well after my modate I still have the correspondence from Nicole That means I paid $1,to move in to an apartment that was extremely hot and uninhabitable My upstairs bathroom was not properly cleaned and stated by Nicole –in text message- The cleaner “is not completely sure if she cleaned the upstairs bathroom.” There were still dirt stains and marks from the previous tenants shower guards on the bottom of the tub There has been multiple times where some is parked in my space I submitted an initial maintenance request for a screen door to my lower patio in June and didn’t get one until after the new manager took over and I had to call the corporate number with and additional request to getting the over-grown and un-tamed weeds from the patio addressed, since they were creeping into my kitchen There are plenty of other smaller issues that I have documented as well I can send you all correspondence or pictures if you’d like Tonight I came home and someone had been in my unit The blinds to patio were left drawn back and a bar stool in the middle of the kitchen There was no note, phone call or email, stating someone was or would be entering my unit I shouldn’t have to come home and wonder who has been in my home and why I am very open to any communication we can have to ensure we have a clear understanding as to the on goings at [redacted] *** Please contact me REJECTION BECAUSE:I made the first report and maintenance request in December At that time the issue was not resolved only a temporary “fix” was done.Since the issue was not thoroughly investigated and resolved I have had to deal with ruined furniture, mice droppings, and unsanitary living conditions This is not acceptable This is also not the first instance in which my maintenance request has gone ignored and or handled poorly I have had to throw away my living room furniture and live in fear and uneasiness due to the rodents still coming in to my unit.This is completely unacceptable In spite of this, I have made my monthly payments on time I made a payment for the month of May in the amount of $with the intention of making full payment as soon as the rodent issue was resolved I reminded the Manager weekly that the situation was not resolved and that I would not pay the balance until it was resolved We are at the end of the month and the difference of payment in full was used to stay other places awaiting this issue to be resolved Please do not expect the balance of May as I have not spent the night at my apartment for more than six weeks I did not make the full $payment because the rest of that money was used for my daughter and me to sleep elsewhere We should not be subjected to flea bites and diseases because the apartment complex isn’t properly maintaining their units or buildings
Consumer states: I have been in touch with the company via e-mail and have advised them of my grievancesI am awaiting for them to address the issues I am having and will contact Revdex.com again should they not follow through on their promises or resolutions
All repairs have been done The steel wool temporary fix was a sufficient response to the under sink issue at the time As of current, that hole has been sealed with a permanent solution, in addition to a handful of other maintenance requests We have not received a single complaint or maintenance request regarding new pest activity Our professional pest control company has visited the unit several times and provided us reports that clearly state "no signs of current activity." Further, we have worked with Code Enforcement and they're satisfied with our actions & response times Our offer (as previously stated in private email) is more than reasonable, and still stands The issues have been corrected and there are no further damages and lingering items This is our final offerThere are no health or safety issues in the unit, nor are there pending Code Enforcement issues We have acted responsibility and in accordance with CA Law and we stand by our work
Dear Mr*** ***,Yes, I stated that because I made the complex aware in December 2014and it has taken over (6) six months to really address this issue.To recap outstanding maintenance items that need attention:1. As of today 7/21/2015, there is still a hole under my kitchensink. Why wasn’t this fixed in December, or January, or May, or June,or July?2. You are still subjecting me to live in an unhealthy environment.3. I had to purchase a new couch because of the droppings andgnawing the rodents.4. My area rugs have been being gnawed on still as we are in themonth of July.5. I paid my rent in full from December through April, even thoughyou didn't fully correct this issue- which is no fault of my own.6. So yes, I feel entitled to some type of reimbursement; for myfurniture and my area rugs.7. I paid my entire rent for those (5) five months while this issuewasn’t fixed; causing me to purchase replacement items I was notbudgeted for.Things that still need to be done. Here we are in July and stillrodents are coming in. I have pictures of the area rugs if you’d liketo see themI have the receipt for the couch I had to replaceYes, Ifeel some type of reimbursement is necessary.1. The weeds on my back patio are taking over the yard. They needto be trimmed or cut back completely.2. The hole under the kitchen sin.3. Removing the dishwasher to repair the holes .Mr***, I have been patient and I am trying to work with you. I amtrying to communicate to you that these issues need to be properlycorrected immediately. The City of Sacramento came out, inspected theapartment with your Manager there to witnessInforming her of thehousing health code violation, pointing out that the work was notcomplete nor completed correctly. Since then, it still has not beencorrected. I am trying to work with you because when they make are-inspection and see the violation has not been correct, you might befined hundreds of dollars per day for each day the violation exists.I am trying to work with you. Yes, I feel I should be reimbursed formy furniture items. Yes, I should be reimbursed some money for thefunds I paid to stay nights at other people homes because I was afraidand felt unsafe to stay in my apartment, even though I paid you (5)five months full rent.When the City re-inspects the health code violation, they might shutdown the whole complex. You will have to pay for your displacedtenants. That will cost you more than the slightest amount I amasking to be reimbursed. I am trying to work with you. I have beenpatient. I am simply asking you to be fair and appreciate the factthat I am trying to work with you. I have sent notice, I have sentcommunication, yet the situation has not been correctedEven more so,additional items are not being addressed.I am trying to work with you, please work with meHonestly, I do notwant to pay any more rent to this complex when these conditions areunsafe and unsanitary
We are committed to providing a quality living experience at all of our properties We have responded in a timely manner to all maintenance requests and have worked with both professional pest control companies and our own in-house staff to remedy the issues. We would like to set a
meeting to address any outstanding issues and design a plan of attack Please remove the Revdex.com complaint (or set as "satisfied") and we can address these things on our own. *** ** | Regional PMRaymond Management
When you say things get resolved in a timely fashion I find this to be completely untrue.In December 2014 I advised the onsite manager, verbally and in writing, that rodents have been coming into my unit. After the complex has sent out people to “fix” or “Address” this issue, and as it stands of today 6/11/2015The hole under my kitchen sink is still not patched/or foamed or properly sealed. I have had to buy new living room furniture due to the destructions of the rodents. I have had the city of Sacramento come on and see that the hole is still not patched. The city worker even spoke with Sarah on 6/2/2015. I have paid my rent in its entirety since the complex was made aware of this issue and I find it to be completely unfair. I didn't pay the full month’s rent for May 2015 and I don’t plan on it. I also feel a type of credit should be applied to my account for the months of December 2014-April 2015 because I have paid for those months in full and was not able to live comfortably and safely in my home. This rodent issue is not the first issue that has been addressed to the complex with a long turn around resolution time frame. Yes, the weeds were removed back in 2014 and my A/C was finally serviced in 2014, AS of now it seems that no one is in my assigned parking space. But the biggest issue is the rodent problem. Original notification —Hello my name is [redacted]. I am currently renting unit 20 in the Elegante complex. Since my move in date of June 6, 2014 there have been ongoing issues. My air condition unit was not serviced or maintained until July 2 2014, well after my move-in date. I still have the correspondence from Nicole. That means I paid $1,629 to move in to an apartment that was extremely hot and uninhabitable. My upstairs bathroom was not properly cleaned and stated by Nicole –in text message- The cleaner “is not completely sure if she cleaned the upstairs bathroom.” There were still dirt stains and marks from the previous tenants shower guards on the bottom of the tub. There has been multiple times where some is parked in my space. I submitted an initial maintenance request for a screen door to my lower patio in June and didn’t get one until after the new manager took over and I had to call the corporate number with and additional request to getting the over-grown and un-tamed weeds from the patio addressed, since they were creeping into my kitchen. There are plenty of other smaller issues that I have documented as well. I can send you all correspondence or pictures if you’d like. Tonight I came home and someone had been in my unit. The blinds to patio were left drawn back and a bar stool in the middle of the kitchen. There was no note, phone call or email, stating someone was or would be entering my unit. I shouldn’t have to come home and wonder who has been in my home and why. I am very open to any communication we can have to ensure we have a clear understanding as to the on goings at [redacted]. Please contact me. REJECTION BECAUSE:I made the first report and maintenance request in December 2014. At that time the issue was not resolved only a temporary “fix” was done.Since the issue was not thoroughly investigated and resolved I have had to deal with ruined furniture, mice droppings, and unsanitary living conditions. This is not acceptable. This is also not the first instance in which my maintenance request has gone ignored and or handled poorly. I have had to throw away my living room furniture and live in fear and uneasiness due to the rodents still coming in to my unit.This is completely unacceptable. In spite of this, I have made my monthly payments on time. I made a payment for the month of May in the amount of $700.00 with the intention of making full payment as soon as the rodent issue was resolved. I reminded the Manager weekly that the situation was not resolved and that I would not pay the balance until it was resolved. We are at the end of the month and the difference of payment in full was used to stay other places awaiting this issue to be resolved. Please do not expect the balance of May as I have not spent the night at my apartment for more than six weeks. I did not make the full $875.00 payment because the rest of that money was used for my daughter and me to sleep elsewhere. We should not be subjected to flea bites and diseases because the apartment complex isn’t properly maintaining their units or buildings.
We have been communicating directly with the other party via email. Additionally, a Revdex.com employee has been CC'd on several pieces of the correspondence. We are currently crafting another response to the affected resident and will send it out this afternoon. Our top priority is to provide a comfortable & quality environment for our tenants. With that said, we disagree with certain elements of the timeline & current condition of the property, but we are still working diligently to come to a resolution. The initial complaint contained several issues that we were never notified of. Since the complaint and our dialogue with the tenant, the issues have been corrected and/or scheduled for correction. Our timeline shows prompt responses to the issues, open lines of communication, and good faith on our part to resolve the dispute. I hope that we are close to resolution with the tenant, and will keep moving forward with that goal in mind. - [redacted]
All repairs have been done. The steel wool temporary fix was a sufficient response to the under sink issue at the time. As of current, that hole has been sealed with a permanent solution, in addition to a handful of other maintenance requests. We have not received a single complaint or maintenance request regarding new pest activity. Our professional pest control company has visited the unit several times and provided us reports that clearly state "no signs of current activity." Further, we have worked with Code Enforcement and they're satisfied with our actions & response times. Our offer (as previously stated in private email) is more than reasonable, and still stands. The issues have been corrected and there are no further damages and lingering items. This is our final offer. There are no health or safety issues in the unit, nor are there pending Code Enforcement issues. We have acted responsibility and in accordance with CA Law and we stand by our work.
I am rejecting this response because:There is still a hole under my kitchen sink that has a "temporary fix" job of using steel wool. I have made numerous request to have the hole SEALED. This has been a request since December 2014. I am not asking for much. This should have been taken care of many months ago. I have been in contact with the CIty of Sacramento to have an agent come out a second time to see that the steel wool isnt a proper fix. It constantly falls out of place and i have to push it back in. This complex has allwed rats to come into my home for over nine months. I really want this issue resolved properly. This is unhealthy and unsanitarty. I have been paitient and I have tried to work with the complex. but their temporay fix and inapproiarte time frame to resolve this issue is appaling.
Consumer states: I have been in touch with the company via e-mail and have advised them of my grievances. I am awaiting for them to address the issues I am having and will contact Revdex.com again should they not follow through on their promises or resolutions.
When you say things get resolved in a timely fashion I find this to be completely untrue.In December I advised the onsite manager, verbally and in writing, that rodents have been coming into my unit After the complex has sent out people to “fix” or “Address” this issue, and as it stands of today 6/11/2015The hole under my kitchen sink is still not patched/or foamed or properly sealedI have had to buy new living room furniture due to the destructions of the rodents I have had the city of Sacramento come on and see that the hole is still not patched The city worker even spoke with Sarah on 6/2/ I have paid my rent in its entirety since the complex was made aware of this issue and I find it to be completely unfair I didn't pay the full month’s rent for May and I don’t plan on it I also feel a type of credit should be applied to my account for the months of December 2014-April because I have paid for those months in full and was not able to live comfortably and safely in my home This rodent issue is not the first issue that has been addressed to the complex with a long turn around resolution time frame Yes, the weeds were removed back in and my A/C was finally serviced in 2014, AS of now it seems that no one is in my assigned parking space But the biggest issue is the rodent problem Original notification —Hello my name is [redacted] I am currently renting unit in the Elegante complex Since my move in date of June 6, there have been ongoing issues My air condition unit was not serviced or maintained until July 2014, well after my modate I still have the correspondence from Nicole That means I paid $1,to move in to an apartment that was extremely hot and uninhabitable My upstairs bathroom was not properly cleaned and stated by Nicole –in text message- The cleaner “is not completely sure if she cleaned the upstairs bathroom.” There were still dirt stains and marks from the previous tenants shower guards on the bottom of the tub There has been multiple times where some is parked in my space I submitted an initial maintenance request for a screen door to my lower patio in June and didn’t get one until after the new manager took over and I had to call the corporate number with and additional request to getting the over-grown and un-tamed weeds from the patio addressed, since they were creeping into my kitchen There are plenty of other smaller issues that I have documented as well I can send you all correspondence or pictures if you’d like Tonight I came home and someone had been in my unit The blinds to patio were left drawn back and a bar stool in the middle of the kitchen There was no note, phone call or email, stating someone was or would be entering my unit I shouldn’t have to come home and wonder who has been in my home and why I am very open to any communication we can have to ensure we have a clear understanding as to the on goings at [redacted] *** Please contact me REJECTION BECAUSE:I made the first report and maintenance request in December At that time the issue was not resolved only a temporary “fix” was done.Since the issue was not thoroughly investigated and resolved I have had to deal with ruined furniture, mice droppings, and unsanitary living conditions This is not acceptable This is also not the first instance in which my maintenance request has gone ignored and or handled poorly I have had to throw away my living room furniture and live in fear and uneasiness due to the rodents still coming in to my unit.This is completely unacceptable In spite of this, I have made my monthly payments on time I made a payment for the month of May in the amount of $with the intention of making full payment as soon as the rodent issue was resolved I reminded the Manager weekly that the situation was not resolved and that I would not pay the balance until it was resolved We are at the end of the month and the difference of payment in full was used to stay other places awaiting this issue to be resolved Please do not expect the balance of May as I have not spent the night at my apartment for more than six weeks I did not make the full $payment because the rest of that money was used for my daughter and me to sleep elsewhere We should not be subjected to flea bites and diseases because the apartment complex isn’t properly maintaining their units or buildings
Consumer states: I have been in touch with the company via e-mail and have advised them of my grievancesI am awaiting for them to address the issues I am having and will contact Revdex.com again should they not follow through on their promises or resolutions
All repairs have been done The steel wool temporary fix was a sufficient response to the under sink issue at the time As of current, that hole has been sealed with a permanent solution, in addition to a handful of other maintenance requests We have not received a single complaint or maintenance request regarding new pest activity Our professional pest control company has visited the unit several times and provided us reports that clearly state "no signs of current activity." Further, we have worked with Code Enforcement and they're satisfied with our actions & response times Our offer (as previously stated in private email) is more than reasonable, and still stands The issues have been corrected and there are no further damages and lingering items This is our final offerThere are no health or safety issues in the unit, nor are there pending Code Enforcement issues We have acted responsibility and in accordance with CA Law and we stand by our work
Dear Mr*** ***,Yes, I stated that because I made the complex aware in December 2014and it has taken over (6) six months to really address this issue.To recap outstanding maintenance items that need attention:1. As of today 7/21/2015, there is still a hole under my kitchensink. Why wasn’t this fixed in December, or January, or May, or June,or July?2. You are still subjecting me to live in an unhealthy environment.3. I had to purchase a new couch because of the droppings andgnawing the rodents.4. My area rugs have been being gnawed on still as we are in themonth of July.5. I paid my rent in full from December through April, even thoughyou didn't fully correct this issue- which is no fault of my own.6. So yes, I feel entitled to some type of reimbursement; for myfurniture and my area rugs.7. I paid my entire rent for those (5) five months while this issuewasn’t fixed; causing me to purchase replacement items I was notbudgeted for.Things that still need to be done. Here we are in July and stillrodents are coming in. I have pictures of the area rugs if you’d liketo see themI have the receipt for the couch I had to replaceYes, Ifeel some type of reimbursement is necessary.1. The weeds on my back patio are taking over the yard. They needto be trimmed or cut back completely.2. The hole under the kitchen sin.3. Removing the dishwasher to repair the holes .Mr***, I have been patient and I am trying to work with you. I amtrying to communicate to you that these issues need to be properlycorrected immediately. The City of Sacramento came out, inspected theapartment with your Manager there to witnessInforming her of thehousing health code violation, pointing out that the work was notcomplete nor completed correctly. Since then, it still has not beencorrected. I am trying to work with you because when they make are-inspection and see the violation has not been correct, you might befined hundreds of dollars per day for each day the violation exists.I am trying to work with you. Yes, I feel I should be reimbursed formy furniture items. Yes, I should be reimbursed some money for thefunds I paid to stay nights at other people homes because I was afraidand felt unsafe to stay in my apartment, even though I paid you (5)five months full rent.When the City re-inspects the health code violation, they might shutdown the whole complex. You will have to pay for your displacedtenants. That will cost you more than the slightest amount I amasking to be reimbursed. I am trying to work with you. I have beenpatient. I am simply asking you to be fair and appreciate the factthat I am trying to work with you. I have sent notice, I have sentcommunication, yet the situation has not been correctedEven more so,additional items are not being addressed.I am trying to work with you, please work with meHonestly, I do notwant to pay any more rent to this complex when these conditions areunsafe and unsanitary
We are committed to providing a quality living experience at all of our properties We have responded in a timely manner to all maintenance requests and have worked with both professional pest control companies and our own in-house staff to remedy the issues. We would like to set a
meeting to address any outstanding issues and design a plan of attack Please remove the Revdex.com complaint (or set as "satisfied") and we can address these things on our own. *** ** | Regional PMRaymond Management
When you say things get resolved in a timely fashion I find this to be completely untrue.In December 2014 I advised the onsite manager, verbally and in writing, that rodents have been coming into my unit. After the complex has sent out people to “fix” or “Address” this issue, and as it stands of today 6/11/2015The hole under my kitchen sink is still not patched/or foamed or properly sealed. I have had to buy new living room furniture due to the destructions of the rodents. I have had the city of Sacramento come on and see that the hole is still not patched. The city worker even spoke with Sarah on 6/2/2015. I have paid my rent in its entirety since the complex was made aware of this issue and I find it to be completely unfair. I didn't pay the full month’s rent for May 2015 and I don’t plan on it. I also feel a type of credit should be applied to my account for the months of December 2014-April 2015 because I have paid for those months in full and was not able to live comfortably and safely in my home. This rodent issue is not the first issue that has been addressed to the complex with a long turn around resolution time frame. Yes, the weeds were removed back in 2014 and my A/C was finally serviced in 2014, AS of now it seems that no one is in my assigned parking space. But the biggest issue is the rodent problem. Original notification —Hello my name is [redacted]. I am currently renting unit 20 in the Elegante complex. Since my move in date of June 6, 2014 there have been ongoing issues. My air condition unit was not serviced or maintained until July 2 2014, well after my move-in date. I still have the correspondence from Nicole. That means I paid $1,629 to move in to an apartment that was extremely hot and uninhabitable. My upstairs bathroom was not properly cleaned and stated by Nicole –in text message- The cleaner “is not completely sure if she cleaned the upstairs bathroom.” There were still dirt stains and marks from the previous tenants shower guards on the bottom of the tub. There has been multiple times where some is parked in my space. I submitted an initial maintenance request for a screen door to my lower patio in June and didn’t get one until after the new manager took over and I had to call the corporate number with and additional request to getting the over-grown and un-tamed weeds from the patio addressed, since they were creeping into my kitchen. There are plenty of other smaller issues that I have documented as well. I can send you all correspondence or pictures if you’d like. Tonight I came home and someone had been in my unit. The blinds to patio were left drawn back and a bar stool in the middle of the kitchen. There was no note, phone call or email, stating someone was or would be entering my unit. I shouldn’t have to come home and wonder who has been in my home and why. I am very open to any communication we can have to ensure we have a clear understanding as to the on goings at [redacted]. Please contact me. REJECTION BECAUSE:I made the first report and maintenance request in December 2014. At that time the issue was not resolved only a temporary “fix” was done.Since the issue was not thoroughly investigated and resolved I have had to deal with ruined furniture, mice droppings, and unsanitary living conditions. This is not acceptable. This is also not the first instance in which my maintenance request has gone ignored and or handled poorly. I have had to throw away my living room furniture and live in fear and uneasiness due to the rodents still coming in to my unit.This is completely unacceptable. In spite of this, I have made my monthly payments on time. I made a payment for the month of May in the amount of $700.00 with the intention of making full payment as soon as the rodent issue was resolved. I reminded the Manager weekly that the situation was not resolved and that I would not pay the balance until it was resolved. We are at the end of the month and the difference of payment in full was used to stay other places awaiting this issue to be resolved. Please do not expect the balance of May as I have not spent the night at my apartment for more than six weeks. I did not make the full $875.00 payment because the rest of that money was used for my daughter and me to sleep elsewhere. We should not be subjected to flea bites and diseases because the apartment complex isn’t properly maintaining their units or buildings.
We have been communicating directly with the other party via email. Additionally, a Revdex.com employee has been CC'd on several pieces of the correspondence. We are currently crafting another response to the affected resident and will send it out this afternoon. Our top priority is to provide a comfortable & quality environment for our tenants. With that said, we disagree with certain elements of the timeline & current condition of the property, but we are still working diligently to come to a resolution. The initial complaint contained several issues that we were never notified of. Since the complaint and our dialogue with the tenant, the issues have been corrected and/or scheduled for correction. Our timeline shows prompt responses to the issues, open lines of communication, and good faith on our part to resolve the dispute. I hope that we are close to resolution with the tenant, and will keep moving forward with that goal in mind. - [redacted]
All repairs have been done. The steel wool temporary fix was a sufficient response to the under sink issue at the time. As of current, that hole has been sealed with a permanent solution, in addition to a handful of other maintenance requests. We have not received a single complaint or maintenance request regarding new pest activity. Our professional pest control company has visited the unit several times and provided us reports that clearly state "no signs of current activity." Further, we have worked with Code Enforcement and they're satisfied with our actions & response times. Our offer (as previously stated in private email) is more than reasonable, and still stands. The issues have been corrected and there are no further damages and lingering items. This is our final offer. There are no health or safety issues in the unit, nor are there pending Code Enforcement issues. We have acted responsibility and in accordance with CA Law and we stand by our work.
I am rejecting this response because:There is still a hole under my kitchen sink that has a "temporary fix" job of using steel wool. I have made numerous request to have the hole SEALED. This has been a request since December 2014. I am not asking for much. This should have been taken care of many months ago. I have been in contact with the CIty of Sacramento to have an agent come out a second time to see that the steel wool isnt a proper fix. It constantly falls out of place and i have to push it back in. This complex has allwed rats to come into my home for over nine months. I really want this issue resolved properly. This is unhealthy and unsanitarty. I have been paitient and I have tried to work with the complex. but their temporay fix and inapproiarte time frame to resolve this issue is appaling.
Consumer states: I have been in touch with the company via e-mail and have advised them of my grievances. I am awaiting for them to address the issues I am having and will contact Revdex.com again should they not follow through on their promises or resolutions.