First off, we are truly sorry for the inconvenience we caused Mrs [redacted] and her fatherWe did connect with our delivery supplier and have made arrangements to delivery Mrs***'s bed on Friday August 5th, between 4-6pm We've confirmed with Mrs [redacted] that this meets her desired outcomeWe will continue to monitor the order to ensure the delivery is completed as scheduled Yared [redacted] Senior Customer Experience Manager
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ In regards to the issue for Mrs [redacted] , there was an in transit delay with her order and Manna has agreed to reimburse her for the lack of communication on her delayed deliverWe have also come to an agreement to deliver the television on Wednesday 7/22/ We will continue to stay in contact with Mrs [redacted] until her delivery is completed to her satisfactionWe sincerely apologies for the inconvenience we caused Mrs [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/21) */ I believe this issue may have been resolved between the manna, [redacted] and my selfI been advised that the TV delivery will take place tomorrow and that a reimbursement check will be sent out today addressed to me
We are sorry that we can't do more at this time since your purchase was cancelled Our core focus is larger consumer goodsI'm positive we could have worked something out and addressed your service concerns
· Delivery was originally scheduled for and attempted on 2/but the consignee was either not home or cancelled same day· Delivery was rescheduled for 2/ Two people arrived for delivery but could not complete due to weight of the machine and stairs on site· Delivery was rescheduled for 2/with a – window to accommodate the consignee schedule The consignee called in minutes before the end of the window and received an ETA of minutes There is a discrepancy here because Manna was told minutes but consignee states she was told minutes Consignee requested team return same day at or she will cancel order Time-specific request could not be accommodated so the consignee indicated to cancel At the consignee request the order was cancelled on our end· The consignee called in again later on 2/and 3/upset as she was expecting someone to call with a time-specific delivery appointment or to deliver without a signature We sent an email message to ICON seeking approval for delivery without signature· On 3/the consignee called again asking to reschedule delivery Between 3/and 3/we attempted to make arrangements to deliver on 3/– · On 3/we received notification from ICON to cancel the order and received an RA number The consignee has a demanding work schedule which we attempted to accommodate We were on the verge of resolution but since the consignee communicated the intent to cancel we had to seek authorization from ICON to proceed with delivery During that time frame the consignee had filed complaints with Revdex.com and it is my understanding refund process has been initiated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I am rejecting this response because: The delivery for the morning of 3/was not completed due to the fact that the company did not arrive on time; I had to call the company to find out where the delivery personnel was Additionally, at no time was there a delivery where I was NOT at home and the company was unable to deliver the item which btw they arrived min before 5pm, because they claimed the box was over lbs, which Nordictrack confirmed was inaccurateLastly, the company could not deliver up stairsI have received a full refund from the company and will NEVER work with a company such as this oneNordictrack lost a costumer because of thisNo further response is needed from this company as I will not acknowledge it
We've confirmed that there was a miscommunication that delayed scheduling and caused this order to be cancelled and returned to Vizio Our SrCustomer Experience Manager contacted Mr [redacted] and communicated that his replacement TV will be expedited and delivered next Wednesday 07/26/ Mr [redacted] advised this would be an acceptable accommodation We apologies for the inconvenience this caused Mr [redacted] and have taking steps to address the miscommunication internally as well as with our delivery supplier
First off, we are truly sorry for the inconvenience we caused Mrs [redacted] and her fatherWe did connect with our delivery supplier and have made arrangements to delivery Mrs***'s bed on Friday August 5th, between 4-6pm We've confirmed with Mrs [redacted] that this meets her desired outcomeWe will continue to monitor the order to ensure the delivery is completed as scheduled Yared [redacted] Senior Customer Experience Manager
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ In regards to the issue for Mrs [redacted] , there was an in transit delay with her order and Manna has agreed to reimburse her for the lack of communication on her delayed deliverWe have also come to an agreement to deliver the television on Wednesday 7/22/ We will continue to stay in contact with Mrs [redacted] until her delivery is completed to her satisfactionWe sincerely apologies for the inconvenience we caused Mrs [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/21) */ I believe this issue may have been resolved between the manna, [redacted] and my selfI been advised that the TV delivery will take place tomorrow and that a reimbursement check will be sent out today addressed to me
We are sorry that we can't do more at this time since your purchase was cancelled Our core focus is larger consumer goodsI'm positive we could have worked something out and addressed your service concerns
· Delivery was originally scheduled for and attempted on 2/but the consignee was either not home or cancelled same day· Delivery was rescheduled for 2/ Two people arrived for delivery but could not complete due to weight of the machine and stairs on site· Delivery was rescheduled for 2/with a – window to accommodate the consignee schedule The consignee called in minutes before the end of the window and received an ETA of minutes There is a discrepancy here because Manna was told minutes but consignee states she was told minutes Consignee requested team return same day at or she will cancel order Time-specific request could not be accommodated so the consignee indicated to cancel At the consignee request the order was cancelled on our end· The consignee called in again later on 2/and 3/upset as she was expecting someone to call with a time-specific delivery appointment or to deliver without a signature We sent an email message to ICON seeking approval for delivery without signature· On 3/the consignee called again asking to reschedule delivery Between 3/and 3/we attempted to make arrangements to deliver on 3/– · On 3/we received notification from ICON to cancel the order and received an RA number The consignee has a demanding work schedule which we attempted to accommodate We were on the verge of resolution but since the consignee communicated the intent to cancel we had to seek authorization from ICON to proceed with delivery During that time frame the consignee had filed complaints with Revdex.com and it is my understanding refund process has been initiated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I am rejecting this response because: The delivery for the morning of 3/was not completed due to the fact that the company did not arrive on time; I had to call the company to find out where the delivery personnel was Additionally, at no time was there a delivery where I was NOT at home and the company was unable to deliver the item which btw they arrived min before 5pm, because they claimed the box was over lbs, which Nordictrack confirmed was inaccurateLastly, the company could not deliver up stairsI have received a full refund from the company and will NEVER work with a company such as this oneNordictrack lost a costumer because of thisNo further response is needed from this company as I will not acknowledge it
We've confirmed that there was a miscommunication that delayed scheduling and caused this order to be cancelled and returned to Vizio Our SrCustomer Experience Manager contacted Mr [redacted] and communicated that his replacement TV will be expedited and delivered next Wednesday 07/26/ Mr [redacted] advised this would be an acceptable accommodation We apologies for the inconvenience this caused Mr [redacted] and have taking steps to address the miscommunication internally as well as with our delivery supplier