THIS IS NOT A TRUE STATEMENTWHEN I GOT THE VEHICLE IT WAS A WEEK LATER THAT I CALLED BACK AND SAID I HAD TROUBLE THINKING IT WAS THE TRANSMISSION I HAD A WARRANTY IT WENT TO THE SHOP AND THEY KEPT SAYING IT WAS NOT THAT IT WENT ON LIKE THIS UNTIL MY WARRANTY RAN OUT AND WHEN I FOUND OUT IT WAS THAT AND CALLED IT WAS TOO LATEI THEN ASKED IF I COULD TRADE IT IN FOR JEEP AND TOM TOLD ME THAT I WOULD HAVE TO TURN IN MY CAR AND PUT DOWN 1,TOWARDS NEW CAR AND TO ME THAT IS CRAZY THAT IS LIKE GIVING MY CAR AWAY FOR FREEIF HE IS WILLING TO TAKE THE CAR LIKE IT IS AND USE THAT AS MY DOWN PAYMENT FOR A NEW CAR SURE I AM THE ONE LOSING OUT BEING THAT I STARTED OFF OWING 11,AND I PUT DOWN 2,AND NOW OVER UNDER 5,
There is a lot more to this complaint but as always we will do anything we can to help a customer from any of our dealershipsFirst is the vehicle was involved in a car accident in the first week of owning it, the customer refused to file a claim with her insurance so we had to ourselves, then she
refused to meet with the adjuster of her insurance company to cooperate which concerned us greatlyNext, yes the vehicle had a check engine light come on around this period of time when we identified the vehicle was in an accident which caused a lot of concern on our partShe did not bring the vehicle down when she was asked to, but instead waited weeks later when the technicians were all gone to a car auction for the dealerships to restock which is why we schedule appointments to prevent a customer showing up on a day without any openingsnext would be the mis-diagnosis of a non certified mechanic working at a parts store as a sales clerk telling her that she has a bad transmissionThe vehicle has a bad cat converter in the exhaust which we wanted to deem was not from the accidentit is our position that if she would like to work with her insurance company and have the vehicle (that we are still owed percent of contract on) repaired properly, then we would be happy to work with her on the cat converteras far as the story that we've in any way wronged her is a complete fabrication missing A LOT of details but regardless that is where we standwe have no interest in a customer wreaking a vehicle, not fixing it, then demanding we put on free partsThat's just not a fair request as i'm sure anyone can understandthank you for your time and assistance in resolving that matter
Ms. [redacted] stating she has a problem with roanokes car shop is due to her vehicle had a problem with her vehicle after the warranty expired, we still paid a Trans shop to diagnose and the Trans has a solenoid going bad. Total cost is around $300, she stated she didn't have the money to do...
repair at that time. She drove vehicle for several more months and made same complaint, we again diagnosed to still have bad solenoid, she again stated she didn't have money to fix. And has drove the vehicle several more months and made complaint again at which time we told her she needs to fix solenoid but our concern is how long she's drove vehicle with this bad part and if further damage has been caused. She and [redacted] have had problems in past so her account has been moved to our home location to resolve the issue and she will not have to deal with [redacted]. I am sorry for [redacted] getting frustrated in this matter. As far as swapping her out of her station wagon and putting her in a jeep for free, my answer is no. This makes no sense to request this. We are a easy company to work with but our concerns are justified in nature. A basic maintenance item went bad at relatively low cost and her approach has been to continue to drive on it for many months. We'd like to see her perform the repair and then we will give her what the used vehicle guide states her trade in value is and apply it towards her account and the left over can be utilized as a down payment on another vehicle. Thank you for your time in resolving this matter
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
THIS IS NOT A TRUE STATEMENTWHEN I GOT THE VEHICLE IT WAS A WEEK LATER THAT I CALLED BACK AND SAID I HAD TROUBLE THINKING IT WAS THE TRANSMISSION I HAD A WARRANTY IT WENT TO THE SHOP AND THEY KEPT SAYING IT WAS NOT THAT IT WENT ON LIKE THIS UNTIL MY WARRANTY RAN OUT AND WHEN I FOUND OUT IT WAS THAT AND CALLED IT WAS TOO LATEI THEN ASKED IF I COULD TRADE IT IN FOR JEEP AND TOM TOLD ME THAT I WOULD HAVE TO TURN IN MY CAR AND PUT DOWN 1,TOWARDS NEW CAR AND TO ME THAT IS CRAZY THAT IS LIKE GIVING MY CAR AWAY FOR FREEIF HE IS WILLING TO TAKE THE CAR LIKE IT IS AND USE THAT AS MY DOWN PAYMENT FOR A NEW CAR SURE I AM THE ONE LOSING OUT BEING THAT I STARTED OFF OWING 11,AND I PUT DOWN 2,AND NOW OVER UNDER 5,
There is a lot more to this complaint but as always we will do anything we can to help a customer from any of our dealershipsFirst is the vehicle was involved in a car accident in the first week of owning it, the customer refused to file a claim with her insurance so we had to ourselves, then she
refused to meet with the adjuster of her insurance company to cooperate which concerned us greatlyNext, yes the vehicle had a check engine light come on around this period of time when we identified the vehicle was in an accident which caused a lot of concern on our partShe did not bring the vehicle down when she was asked to, but instead waited weeks later when the technicians were all gone to a car auction for the dealerships to restock which is why we schedule appointments to prevent a customer showing up on a day without any openingsnext would be the mis-diagnosis of a non certified mechanic working at a parts store as a sales clerk telling her that she has a bad transmissionThe vehicle has a bad cat converter in the exhaust which we wanted to deem was not from the accidentit is our position that if she would like to work with her insurance company and have the vehicle (that we are still owed percent of contract on) repaired properly, then we would be happy to work with her on the cat converteras far as the story that we've in any way wronged her is a complete fabrication missing A LOT of details but regardless that is where we standwe have no interest in a customer wreaking a vehicle, not fixing it, then demanding we put on free partsThat's just not a fair request as i'm sure anyone can understandthank you for your time and assistance in resolving that matter
Ms. [redacted] stating she has a problem with roanokes car shop is due to her vehicle had a problem with her vehicle after the warranty expired, we still paid a Trans shop to diagnose and the Trans has a solenoid going bad. Total cost is around $300, she stated she didn't have the money to do...
repair at that time. She drove vehicle for several more months and made same complaint, we again diagnosed to still have bad solenoid, she again stated she didn't have money to fix. And has drove the vehicle several more months and made complaint again at which time we told her she needs to fix solenoid but our concern is how long she's drove vehicle with this bad part and if further damage has been caused. She and [redacted] have had problems in past so her account has been moved to our home location to resolve the issue and she will not have to deal with [redacted]. I am sorry for [redacted] getting frustrated in this matter. As far as swapping her out of her station wagon and putting her in a jeep for free, my answer is no. This makes no sense to request this. We are a easy company to work with but our concerns are justified in nature. A basic maintenance item went bad at relatively low cost and her approach has been to continue to drive on it for many months. We'd like to see her perform the repair and then we will give her what the used vehicle guide states her trade in value is and apply it towards her account and the left over can be utilized as a down payment on another vehicle. Thank you for your time in resolving this matter
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]