I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Ms [redacted] stating she has a problem with roanokes car shop is due to her vehicle had a problem with her vehicle after the warranty expired, we still paid a Trans shop to diagnose and the Trans has a solenoid going badTotal cost is around $300, she stated she didn't have the money to do repair at that timeShe drove vehicle for several more months and made same complaint, we again diagnosed to still have bad solenoid, she again stated she didn't have money to fixAnd has drove the vehicle several more months and made complaint again at which time we told her she needs to fix solenoid but our concern is how long she's drove vehicle with this bad part and if further damage has been causedShe and [redacted] have had problems in past so her account has been moved to our home location to resolve the issue and she will not have to deal with ***I am sorry for [redacted] getting frustrated in this matterAs far as swapping her out of her station wagon and putting her in a jeep for free, my answer is noThis makes no sense to request thisWe are a easy company to work with but our concerns are justified in natureA basic maintenance item went bad at relatively low cost and her approach has been to continue to drive on it for many monthsWe'd like to see her perform the repair and then we will give her what the used vehicle guide states her trade in value is and apply it towards her account and the left over can be utilized as a down payment on another vehicleThank you for your time in resolving this matter
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Ms [redacted] stating she has a problem with roanokes car shop is due to her vehicle had a problem with her vehicle after the warranty expired, we still paid a Trans shop to diagnose and the Trans has a solenoid going badTotal cost is around $300, she stated she didn't have the money to do repair at that timeShe drove vehicle for several more months and made same complaint, we again diagnosed to still have bad solenoid, she again stated she didn't have money to fixAnd has drove the vehicle several more months and made complaint again at which time we told her she needs to fix solenoid but our concern is how long she's drove vehicle with this bad part and if further damage has been causedShe and [redacted] have had problems in past so her account has been moved to our home location to resolve the issue and she will not have to deal with ***I am sorry for [redacted] getting frustrated in this matterAs far as swapping her out of her station wagon and putting her in a jeep for free, my answer is noThis makes no sense to request thisWe are a easy company to work with but our concerns are justified in natureA basic maintenance item went bad at relatively low cost and her approach has been to continue to drive on it for many monthsWe'd like to see her perform the repair and then we will give her what the used vehicle guide states her trade in value is and apply it towards her account and the left over can be utilized as a down payment on another vehicleThank you for your time in resolving this matter