Mannhelm Innovation INC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.1) Disability RMS failed to note in the response the contact made by the Senior Analyst handling my case where she has already questioned me about my issue in a manner to determine whether or not my case was pre-existing, which occurred on May 03, for approximately minutes, and to see if I had returned to work. 2) I have been contacted about the same issue concerning time periods which still include me being covered by One America; therefore, their attempt is bogus in that they are constantly delaying my claim and decision. 3) Disbaility RMS mentions my comments about them receiving all information needed for my claim, but fail to note that I returned their call pertaining to them trying to question me yet again. 4) I have left several messages in response to their phone calls and would not receive any return calls until weeks later. 5) Days to handle this claim have been maximized which goes against what is written in their policy. 6) I submitted all paperwork as they requested within the Supplemental Questionnaire and they stated to me that they did not have all information, which is inaccurate and was faxed on May 13, instead of May 20, 2016. 7) The dates in which they have received information from me has been inaccurately recorded. 8) The facility in which I receive services has submitted paperwork to them numerous times of the same item they always claim to miss. These are some of the issues which warrant a bad faith claim in that the company has not upheld their guarantees to policyholdersPeople should be advised of the poor handling of this claim, which was submitted in February. Regards,
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March 4, 2016RE: ID [redacted]American United Life Insurance Company, a One America company (AUL) has received your correspondence dated February 29, 2016 regarding the above referenced ID number.AUL has provided the complainant with a response to the complaint that was submitted to your office. AUL has addressed the disputed issues and the complaint has been resolved.Due to privacy laws AUL is unable to provide Revdex.com with any further information.If you have any further questions or concerns, please do not hesitate to contact me at [redacted], via email at Jeanne.[redacted]@oneamerica.com, or by mail at the address below.Sincerely,Jeanne A. Leo, AIRC, HIA, ACSSenior Market Conduct Analyst

American United Life Insurance Company® ("AUL"), a OneAmerica company, has received your correspondence dated June 13, 2016 regarding the above referenced ID number. Thank you for the opportunity to address the complainant's concerns.   Please note your correspondence...

was sent to OneAmerica Securities, Inc. although Ms. [redacted]'s group disability insurance is an AUL product. Please update your records to correctly reflect the complaint relates to AUL instead of OneArnerica Securities, Inc.   Although AUL takes complaints very seriously, due to privacy laws we are unable to provide the Revdex.com with any detailed information. AUL will send a response directly to Ms. [redacted].   If you have any further questions or concerns, please do not hesitate to contact me at 1.877.285.7660 ext. 1538, via email at J anice.H[redacted]@oneamerica.comor via mail at [redacted]  One America Square, PO Box 368 Indianapolis, IN 46206. above Respectfully, Janice H[redacted], AIRC Paralegal Corporate Compliance & Market Conduc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have received a...

(substantial loss) payment from the Insurance re the complaint. I'm not sure it is the correct amount due. [redacted]

Please see attached.

RE:  ID [redacted] Complainant: [redacted]   Dear Ms. [redacted],  American United Life Insurance Company® ("AUL"), a OneAmerica company, has received your correspondence dated June 28, 2016 regarding the above referenced ** number. Thank you for the opportunity to address the complainant's concerns.   As noted in our June 17, 2016 correspondence, your correspondence was sent to OneAmerica Securities, Inc. although Ms. [redacted]'s group disability insurance is an AUL product. Please update your records to correctly reflect the complaint relates to AUL instead of OneAmerica Securities, Inc.   Although AUL takes complaints very seriously, due to privacy laws we are unable to provide the Revdex.com with any detailed information. AUL will send a response directly to Ms. [redacted].   If you have any further questions or concerns, please do not hesitate to contact me at 1.877.285.7660 ext. 1538, via email at .Janicc.H[redacted]@oneamerica.com or via mail at the address above.   Respectfully, Janice H[redacted], AIRC Paralegal Corporate Compliance & Market Conduct