Mannington Mills

October 3, 2016 To the Revdex.com of New Jersey:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me with the following clarifications.I want to make it clear that I have never received ANY phone calls and/or messages from anyone at Mannington Mills, Inc., despite what Ms. [redacted] has stated in her recent response.I have attached two PDF files that show the credit card charges that appeared on my credit card statements.I just want to receive my refund check for $31.50 from Mannington Mills, Inc. as soon as possible. Please inform Ms. [redacted] that she can mail the check to my attention at the address provided on my complaint, and which I've again listed below.Thank you. Sincerely,
[redacted]
[redacted]
[redacted]

Thank you for contacting Mannington regarding the claim for [redacted] and allowing me an opportunity to review her file and respond regarding her concerns with her Mannington Laminate floor. With regard to [redacted] concern, Mannington does not sell its floors directly. They are sold to...

wholesale distributors who in turn sell to independent retail stores. Since we do not deal with the end users directly, we take every opportunity to make information regarding the flooring available to the public, including installation, maintenance, and warranty, via our website at www.mannington.com and through our Customer Care Department at [redacted] (9:00 a.m. to 5:30 p.m., EST). I have attached the laminate warranty to this response for your reference. Throughout the warranty is warnings to remove any spills or liquids immediately. While the material can withstand something spilling and being picked up right away, if the spill or liquid is allowed to remain on the floor long enough to get in between the seams, it will cause swelling consistent with the pictures submitted. Additionally, samples of [redacted] floor were received and tested and found to meet specifications and no defects were detected. We are able to use uninstalled samples for testing as they accurately represent the material as it is manufactured, and prior to installation or maintenance. During the claim process, it was noted that Ms. Abitz maintains her floor by cleaning with a rag wrung out with vinegar and water. Mannington recommend the use of the Mannington UltraClean, which has a proven performance when used. Vinegar and water are not recommended maintenance for the flooring, and can leave a residue.  Additionally, the Mannington UltraClean is applied by lightly spraying the floor and using a micro-fiber mop or cloth to clean the area.  By applying a water solution, even with a wrung out application, it could be putting excessive moisture on the floor.  This could additionally lead to swelling.  Mannington is a company that does the right thing. I can assure you if a manufacturing or warranted condition had been found, her claim would have been handled accordingly. Take care, Rebecca W[redacted] Customer Care Relations Specialist

Mannington stands behind our original determination and response to the Revdex.com.  A thorough investigation of [redacted] claim has taken place and no manufacturing or warranted conditions have been found.

Complaint: [redacted]
I am rejecting this response because:This company doesn't stand behind their product, as you can see. If they did I wouldn't be going back and forth with this company right now. I just feel like this company took our money and ran with it. Honestly, I also feel like you snowballed me as well,because why would you tell me to send you a pc. of the flooring that I had left even though it was the flooring that we don't have a problem with and I stated this before I sent the samples.I just think that this is a horrible way to do business.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
To the Revdex.com of New Jersey:
I have reviewed the response made by the business in reference to complaint ID [redacted] After months of calling, e-mailing and pleading for my refund, I finally received a check for $31.50 for the vinyl flooring samples that I ordered, paid for by credit card, and never received from Mannington Mills, Inc. and their so-called flooring sample supplier, The [redacted] These two companies are not customer-focused. They could care less about selling product, helping customers and/or making things right.There are no excuses for how either one of these companies and their unprofessional, rude employees repeatedly refused to refund my money for the vinyl flooring samples I ordered and never received. Victoria [redacted] of Mannington Mills, Inc. in New Jersey should definitely be fired for refusing to do her job. She supposedly works in corporate customer service. Seriously? All I ever wanted to do was buy vinyl flooring for my entire house, and yet, no one from Mannington Mills, Inc. ever wanted to sell their products to me. That's crazy, and it doesn't make any sense!I still really don't know why Mannington Mills, Inc. is even in business, since no one who works there wants to sell any products being manufactured. Employees from both Mannington Mills, Inc. and the [redacted] should have made this right months ago, and they refused. That was, still is, and always will be, unacceptable.Given the horrific experience I had with both companies, I will continue to tell others that they should never buy any flooring from Mannington Mills, Inc.Thank you.[redacted]

Mannington stands behind our original determination that the issue Ms. [redacted] is experiencing is not related to the material itself; however, in an effort to bring this claim to a close, we are willing to offer material only as a goodwill gesture. This option has been discussed with all parties and we will supply replacement material only as part of this offer. Should the same issue occur with the replacement material, it would not be covered for any replacement options in the future.Take care,[redacted]Customer Care Relations Specialist

Complaint: [redacted]
I am rejecting this response because: This is a form response to everyone having issues with this flooring. In my opinion they don't stand behind their product , and I'm glad people will be able to see all they have to do is Google this company to see the many complaints just like mine, all with the same response from this company.
Regards,
[redacted]

With regard to the claim for Ms. [redacted], Mannington has thoroughly reviewed the information submitted, including requesting an inspection by an independent, unbiased third party inspection service. Review of their file has shown no obligation on Mannington's part, and the problem she is experiencing...

has the distinct appearance of moisture intrusion, which was confirmed by the inspection. The inspector was able to show the presence of moisture as the planks are displaying swelling on adjoining boards. This is an indication that moisture has been allowed to be on the floor long enough to penetrate the seams. Additionally, Mannington's maintenance instructions recommend lightly misting the floor with Mannington's UltraClean and using a microfiber mop or cloth. As discussed with Ms. [redacted], I understand that she was unable to use the recommended maintenance products. Since we are not aware of the products used, if it has affected the flooring material we would recommend her going back to that company as it would not be covered by Mannington.I can assure you had a warranted or manufacturing related condition been found, Ms. [redacted]' claim would have been handled accordingly.

Complaint: 10505520
I am rejecting this response because:1. The company is addressing me as a Ms. I am a Mr. - this is unacceptable2. I feel like the companies response time to this complaint wasn't acceptable.3. My wife spent at least 30 minutes on hold with the company  - the entire time she was on hold the message was that the company prides themselves on treating their customers fair and doing the right thing. It is obvious to both of us that this is not how the company deals with things.  We have had multiple phone conversations and many communications where this was not the case - never once was there an effort to come up with a solution or to be helpful.  We have spent huge amounts of time providing pictures, documentation, samples etc to the company only to recieve a denial and no solution.4. All communications with the company have addressed scratches - we have several other issues with our flooring - one of the main ones being the actual laminate peeling off of the backing (this is NOT normal) - this has never been addressed - we also have gaps in the floor.  Neither have been addressed.  Issues with our floor started 4 months after having the product installed.  We have pride in our home and wanted to make sure that we were using a product from a company that also had pride in their product - this was not the case.5. We are not looking to get over on the company. We are just asking for the company to do what they say and what they pride themselves on and that is doing the right thing and putting their customers first. These problem areas are right out in the open, so that everyone that comes in our home can see the damage. It's embarrassing and we hate to even have company.When we first had our flooring we were so excited to show all our friends and family our floor,but now we cringe when people have to come to our home.The company has been so unsympathetic, they Never even tried to help us find a solution to fix our floor.The company doesn't take into account that we will have to have these damaged areas replaced, which means that we will have to purchase more material and hire someone to fix the damages.Had we known that the company would be so challenging and unhelpful we would have gone with another company and product.Regards,[redacted]
[redacted]
[redacted]

In response to Ms. [redacted] complaint, review of her claim has shown no manufacturing or warranted conditions; however, I have called Ms. [redacted] to discuss her concerns further, and left a message on her answering machine requesting she call back. Mannington is in receipt of uninstalled...

samples recently submitted by Ms. [redacted] for testing.  While initial testing of the material showed no manufacturing related conditions, the boards were received damaged, and all available testing was not able to be performed.  When I am able to speak with Ms. [redacted], I will be asking if additional uninstalled samples are available to be submitted (wrapped so they are not damaged) for the remaining tests to take place.   With regard to an inspection, Mannington did attempt on numerous occasions to locate an inspector in Ms. [redacted] area.  I have contacted our Inspection Coordinator to see if we could expand the search for an inspector in an effort to have someone come out to Ms. [redacted] home and view the issue in person, and I will let Ms. [redacted] know the outcome of the expanded search. I can assure you Mannington is a company that does the right thing.  If an obligation is shown in the review of [redacted] claim, it will be handled accordingly. Take care, [redacted]Customer Care Relations Specialist

Review: We purchased [redacted] flooring for our bathroom in May of 2013. The flooring is now very badly stained. I contacted the company and was given a list of things to try and I was also directed to file a claim with them. I complied with all of their instructions--all recommended cleaning products and stain removers but nothing worked. I sent the company pictures, proof of purchase as well as a sample of the flooring. They received the flooring and and almost immediately claimed no fault on their part. I don't believe the flooring was tested because there was inadequate time to do so. I had a plumber come to my house to verify that there was no water issues from the toilet which would cause the floor to discolor from underneath which is what [redacted] has deemed the culprit of the staining. I should also say that a representative from [redacted] was at the business where I purchased the flooring and made no attempt to come to my home and see the flooring even though I live 5 minutes from the store.Desired Settlement: I would like [redacted] to pay for: replacement flooring, a plumber to remove the toilet and vanity before and after installation of the flooring and the wages of the installer. Or, at the very least, the cost of the flooring could be credited to the store and any additional costs can be negotiated between Mannington and the store where I purchased the flooring.

Business

Response:

With regard to Ms[redacted] claim, I spoke with Ms. [redacted] earlier today and she confirmed her flooring retailer did come out and look into the discoloration she is experiencing around her toilet area. During their investigation they confirmed, consistent with Mannington’s initial determination, the toilet was leaking from the way it was put back after the installation of the flooring. Ms. [redacted] indicated during our call that her retailer has since repaired and replaced her floor and everything is fine and she no longer has a concern with the denial of her claim. Take care, [redacted] Customer Care Relations Specialist [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Back in 2010, we bought a brand new construction and decided to upgrade from regular vinyl to the Mannington [redacted] vinyl Sobella Supreme [redacted] Shortly after installation, the vinyl threw bubbles at 8 different locations. I just want to mention that I read about other incidents on the internet about the Mannington Luxury Vinyl to throw bubbles like that. It took me a long time to get a hold of someone. The builder we used had since then a fall out with the owner of the lots and homes and never returned my calls or emails. I finally got a hold of someone and it has been over 8 month now where the retailer of the Mannington vinyl who installed the vinyl has been trying to fix the problem. I had a few inspections and repair after repair after repair and the bubbles are coming back. I probably wasted 14 days of the days off, and I work full time and have children, to stay home so somebody could come by to fix the issue. We had a representative from Mannington come by and take pictures. After all this, a Claims rep from Mannington had the [redacted] to call me and declined the claim due to "exposure to direct sun light". What???? Are you kidding me??? There is NO sunlight what so ever, EVER hitting the spots where the bubbles appeared which is under the sink, by the hall way, at the dinning room etc etc and we have NO windows in these areas. Plus I am a very private person so I have thick curtains, blinds and even privacy glass everywhere. The people that came by know what I am talking about. After telling Mannington that, they want to yet again, send another inspector and I am tired of it. My time is precious too and I would have much rather used these days to do something fun with my kids. All 3 parties involved in this process have the money to replace the vinyl but they all blame each other. I DON"T CARE THOUGH. Fix my floor and give me what I paid for. UPGRADED LUXURY VINYL and not some embarrassing bubbling floors all over the house.Desired Settlement: Replace the floor. According to other complaints I found on the internet, that Luxury Vinyl, which has been discontinued since then, is not worth what we paid for and poor quality.

Business

Response:

In response to the complaint for [redacted] Mannington was first notified of her concern in August 2014, at which time information necessary to review her claim was requested. Preliminary review of her claim did reveal concern relating to direct sunlight; however, upon further review it was determined that was not the cause nor found to be related to the bubbling [redacted] is experiencing with her Mannington Sobella floor covering. While [redacted] did state several parties have been out to look at her flooring, and perform some repairs, none of them were sent out at the request of Mannington. We are interested in investigating [redacted]'s concerns further, and that is why Mannington has requested for an independent, unbiased inspector to come to her home and investigate the situation to determine if a manufacturing or warranted condition exists. According to our files, this inspection is scheduled to take place on September 11, after which the inspector will prepare and submit his report to Mannington to assist in making a determination.I can assure you Mannington is a company that does the right thing, and should the concern be found to be related to the manufacturing of the product or a warranted condition, the claim will be handled accordingly.Take care,[redacted]Customer Care Relations SpecialistMannington Mills, Inc.[redacted]

Review: I had installed in 2007 hardwood flooring from Mannington. the flooring has a 25 year finish warranty. The finish has worn away and the wood has deteriorated. I have contact Mannington, completed their warranty claim process and was denied. I appealed and was set up to have an inspection completed on the floor. three weeks later , after being informed that someone would inspect the floor within 7 business day the inspection has not be completed. Mannington is in breech of warranty contract in which they entered into with me at the time of saleDesired Settlement: as per warranty contract with Mannington, Mannington promises to replace at their cost (goods and labor) my defective floor

Business

Response:

In response to Mr. [redacted] complaint, Mannington has reviewed his claim, including samples submitted, and found no manufacturing or warranted conditions. Although no obligation on Mannington's part has been shown, in an effort to look into his concern further Mannington arranged for an independent inspector to contact Mr. [redacted] to set-up a date and time for him to view the floor.

According to our records, the inspector spoke with the [redacted] the week of April 21 to arrange the inspection; however, it was cancelled due to homeowners having previous plans.

Mannington has contacted the inspector and requested him to contact the [redacted] as soon as possible to have the inspection completed. Mannington is a company that stands behind our products and I can assure you if a manufacturing or warranted condition is found, his claim will be handled in accordance with the warranty guidelines.

Sincerely,

Consumer

Response:

Review: I purchased over 100 square feet of Mannington engineered flooring from [redacted] outlet in Medina OH and installed it on the premise that [redacted] would get the transition strip pieces that are required to finish it in "3-5 business days"back in early June I even prepaid for the transtion strips. [redacted] has not received these transition strips (more than 30 days later) from Mannington Mills and now my floor is coming loose because I dont have the strips to keep it in placeDesired Settlement: If I can not get the right transition strips,this floor will need to be removed and refund my money.If I can get the transition strips I may need to have labor to repair the floor because it is now loose

Business

Response:

In response to Mr. [redacted] complaint, Mannington does not sell direct. Mannington sells to wholesale distributors who in turn sell to independent retailer stores. With this in mind, any questions or concerns regarding a flooring related purchase, would need to go back to the retailer the consumer entered into the transaction with. While I understand Mr. [redacted] concerns, please know that Mannington is not involved in the purchase between the consumer and retailer, and were not part of any conversations leading up to the purchase of the product in question.Sincerely,[redacted]Customer Care Relations SpecialistMannington Mills, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I contacted Mannington on 1/23/2014 to file a warranty claim, as our floor had worn through the image layer within the 15-year warranty period. I provided the requested pictures (on 1/30/2014) and leftover [redacted] flooring (sent at my expense on 2/24/2014) to support the claim. The company responded that the documented damage was "chipping" (not wear-through) which was not covered under the warranty and therefore my claim was denied. I specifically asked if there was any recourse or additional steps I could take to pursue the claim and was told, emphatically, that there was not.Desired Settlement: I believe that the claim is fully legitimate and am entitled to replacement of the defective flooring, including professional installation, at their expense. Alternatively, I would consider it acceptable that the company issue a refund equivalent to replacement and professional installation of comparable flooring at current prices, which I could apply to purchasing and installing a new floor.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The only difference between "wear through" (which is covered by warranty) and "gouging" (which Mannington claims is not covered by warranty) would be how deep the gaps in the image layer are. While the photographs I submitted as part of the claim are quite dramatic (but by no means the only incidences of wear through) they are no more than the depth of the image layer. This is a fact of the case NO ONE from Mannington inquired about. As a result, I fail to see how they can make the determination that our floor is gouged, rather than showing signs of wear through, without further investigation. If it comes to it, I would welcome a visit by an inspector whose findings would be accepted by Mannington.

Regards,

Business

Response:

In response to Ms. [redacted]s response, "wear through" is a loss of the printed design due to wearing out of the wearlayer. The condition shown in the review of Ms. [redacted] claim is the result of localized damage resulting from chipping and impact which has gouged through the wearlayer, which are not covered under the terms of the warranty.

With regard to the request for an inspection, Mannington warrants the material itself which we were able to obtain a sample of and test. No manufacturing or warranted conditions were found, we were able to make a determination based on the information received.

While we understand Ms. [redacted] disappointment that we are unable to make any adjustments on her claim, please know had a warranted condition been found, her claim would have been handled accordingly.

Take care,

Customer Care Relations Specialist

Review: In June of 2012 I purchased aprox. 1,100 square feet of a very high quality manufactured flooring from Burlington Great Floors in Burlington Washington. The floor was installed by a very experienced professional, [redacted]. After about 6 months of use the joint locking system of the floor in 3 areas where my wife and I turn our wheel chairs failed and gaps appeared. This occurred in front of the refrigerator, the stove, and the furnace thermostat in the hallway. I contacted Burlington floors who said that Manning alone was responsible for the warranty. I contacted Mannington many times and my phone calls were not returned. Finally I spoke with [redacted] and In January 2014 an inspector visited my home. He determined that the problem was caused by improper installation without a gap around the perimeter and by a cabinet setting on top of the flooring. He used a bent paperclip stuck under the baseboard to determine that the gap was insufficient. I contacted [redacted] who insisted

that he installed the floor properly so I removed various pieces of baseboard and could see adequate gaps around the perimeter. The free standing utility cabinet that the inspector reffered to is not in the room where the problems are occurring. I believe the failure of the interlocking joints is due to the wheel chairs and should therefore be covered under the warranty. There is no exclusion in the warranty for wheel chair damage. I choose this floor because it was supposed to hold up to our wheel chair use. I have tried numerous times to reach [redacted] at Mannington but she does not return my phone calls.Desired Settlement: We would like the floor repaired in the three areas to prevent further damage and to create a presentable appearance.

Business

Response:

To Whom It May Concern:I have reviewed the claim for Mr. [redacted] and have found no indication that the problem he is experiencing is related to a manufacturing or warranted condition, nor from the use of wheelchairs. Review of the information received does indicate a locked-in condition exists, which was supported by pictures submitted by the independent, unbiased inspector. Additionally, samples of his flooring were reviewed and found to meet specifications. A locked in condition does not allow the flooring to expand and contract the way it is meant to, resulting in various conditions including plank gaps.Mannington is a company that does the right thing. Had a manufacturing or warranted condition been found, I can assure you Mr. [redacted] claim would have been handled accordingly. Take care,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This flooring was installed by a very experienced professional who has installed this exact same floor many times with no resulting problems. We have checked the edges witch meet the specifications for installation. The gaps are in the 3 places where the wheelchairs are turned therefore it is clear that the wheelchairs have caused the problem. Wheelchair use is not excluded in the warranty. It has taken your company years to respond to our complaint and you have not returned our phone calls for over a year and a half. This is not the behavior of a company that does the right thing. We would like the floor repaired at Manningtons expense.Thank you

Regards,

Business

Response:

In response to Mr. [redacted] rejection, Mannington stands behind its original response and is unable to make any adjustments on this claim.To Whom It May Concern: I have reviewed the claim for Mr. [redacted] and have found no indication that the problem he is experiencing is related to a manufacturing or warranted condition, nor from the use of wheelchairs. Review of the information received does indicate a locked-in condition exists, which was supported by pictures submitted by the independent, unbiased inspector. Additionally, samples of his flooring were reviewed and found to meet specifications. A locked in condition does not allow the flooring to expand and contract the way it is meant to, resulting in various conditions including plank gaps. Mannington is a company that does the right thing. Had a manufacturing or warranted condition been found, I can assure you Mr. [redacted] claim would have been handled accordingly. Take care,

Review: I purchased Traffic Master Interlock flooring in July 2014.Paid to get it installed.My family and I noticed about 2-3 months later that the floor started peeling in places,started separating, and there are scratches.I sent The home depot a email about the flooring.I spoke to [redacted] at home depot and she said that I needed to fill out a claims form,then someone else called and emailed and said that I needed to fill out the form and send pics. I did that,then I was told that I had to send in the receipt,pics and I had to send 2 planks to the company to view. I told the person from the company that this didn't make much since because the only full planks that I had were from flooring that we didn't have a problem with. I was told that I needed to send them anyways.I took them to HomeDepot for them to send them.I missed a call from the rep.I called the next day and left a msg, was suppose to get a call in 24hrs, I never got the call. I called and the person said your claim was denied there were no problems with the flooring samples that you sent. I am upset because this is not right we spent a lot of money for this flooring and to have it installed. Anyone can see from the pics that something has to be wrong with the flooring for these things to happen within 3 months. We talked to 2 reps at different Home depots and we were told that it was scratch proof and it would last 10+ years,because we were worried about flooring because we have dogs. We baby our floor, we purchased expensive dust mops.We only use a damnp rag to clean the floor.We did our part, but the company isn't doing their part.The rep that said it was denied said just make sure that you keep your dogs nails cut.Our dogs nails are always clipped.I didn't care for how the claim was handled as well. The claim process wasn't explained and I should've been told at once what I needed to have to have the claimed processed.Desired Settlement: I would like to have 1/2 of our money refunded.

Business

Response:

[redacted]

[redacted]I apologize for the delay in responding to your inquiry with regard to the claimon [redacted] claim. Thank you for contacting our company andallowing me the opportunity to look into [redacted] concerns.I have thoroughly reviewed [redacted] claim and concur the scratching shehas mentioned in her complaint is not related to a manufacturing or warrantedcondition. While the floors feature scratch resistant features, they are notscratch proof. Upon receiving uninstalled samples of [redacted] flooring,the material was reviewed and found to be within specifications. I can assureyou had the material shown any obligation, the claim would have been handledaccordingly. With this in mind, no other manufacturing or warranted conditionswere present during the review of this claim.Please feel free to contact me with any questions regarding our determination.I am available Monday through Friday between 9:00 a.m. and 5:00 p.m., EasternStandard Time to assist you.Take care,[redacted]Customer Care Relations Specialist

Consumer

Response:

Review: 10505520

I am rejecting this response because:1. The company is addressing me as a Ms. I am a Mr. - this is unacceptable2. I feel like the companies response time to this complaint wasn't acceptable.3. My wife spent at least 30 minutes on hold with the company - the entire time she was on hold the message was that the company prides themselves on treating their customers fair and doing the right thing. It is obvious to both of us that this is not how the company deals with things. We have had multiple phone conversations and many communications where this was not the case - never once was there an effort to come up with a solution or to be helpful. We have spent huge amounts of time providing pictures, documentation, samples etc to the company only to recieve a denial and no solution.4. All communications with the company have addressed scratches - we have several other issues with our flooring - one of the main ones being the actual laminate peeling off of the backing (this is NOT normal) - this has never been addressed - we also have gaps in the floor. Neither have been addressed. Issues with our floor started 4 months after having the product installed. We have pride in our home and wanted to make sure that we were using a product from a company that also had pride in their product - this was not the case.5. We are not looking to get over on the company. We are just asking for the company to do what they say and what they pride themselves on and that is doing the right thing and putting their customers first. These problem areas are right out in the open, so that everyone that comes in our home can see the damage. It's embarrassing and we hate to even have company.When we first had our flooring we were so excited to show all our friends and family our floor,but now we cringe when people have to come to our home.The company has been so unsympathetic, they Never even tried to help us find a solution to fix our floor.The company doesn't take into account that we will have to have these damaged areas replaced, which means that we will have to purchase more material and hire someone to fix the damages.Had we known that the company would be so challenging and unhelpful we would have gone with another company and product.Regards,[redacted]

Business

Response:

Mannington stands behind our determination on this claim and we are unable to make any adjustments. Again, we are a good and fair company, and had a manufacturing or warranted condition been found, [redacted] claim would have been handled accordingly within the warranty time period.Take care,

[redacted]Customer Care Relations Specialist

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This company doesn't stand behind their product, as you can see. If they did I wouldn't be going back and forth with this company right now. I just feel like this company took our money and ran with it. Honestly, I also feel like you snowballed me as well,because why would you tell me to send you a pc. of the flooring that I had left even though it was the flooring that we don't have a problem with and I stated this before I sent the samples.I just think that this is a horrible way to do business.

Regards,