ManpowerGroup, Inc.

Home was built in Since then there has been nothing but issuesCracks in the ceiling; cheap materials and if nothing else they did NOT properly install my HVAC s vent/return air properlyThe also did not make the access to the attic where the system is located to properly remove or replace the unitSo not only do I need to replace the cheap system they placed into my home, but now I have to have a contractor come in and add vents, enlarge return air, and make the only entrance into the attic largerWhich will also require a electrician to move the closet lightI regret everything about buying this HOME from Impression HomesThey used cheap, cheap, cheap products and cheaper workersLet's not mention the contraction workers drinking during the building processUGHREGRET

My husband and I fell in love with an impression homes modelWe walked through the house asking what it does and does not come with***, was very avid what was standard and what was an upgradeHe told us that the back splash going all the way up the wall in the kitchen was standard, as well as the color and style or the granite, as well as the iron star railing, as well as the counter tops through out the bathroomsWe said to him, "We think we would like to go with you guy's because all of your (standard) features are all upgrades with the other home buyers." We then asked about our next step if we decide to sign a contract*** proceeded to tell us, and I quote, "Well as of the 1st of July I will be going on vacation and buy the time I come back the prices will have gone up considerablyThey will be moving dirt in a matter of weeks." So we went home compared everything and realized everything we have ever wanted in a home we could actually get! We couldn't have been more excited,

We signed an initial contract for a home to be built in the North Creek community in Melissa, TX however due to several issues we canceled moving forward We provided a detailed response on to as why we choose to not go with Impression Homes which was required We have followed the requirements every step of the way however we cannot get an answer and have not received our earnest money back in the amount of $ We do not feel that they were proving a pleasant experience and many items were not disclosed until we had to make decisions concerning tens of thousands of dollars at a moments notice We continue to attempt to get a status update, however, we feel like Impressions is just kicking the can in hopes of us giving up We cannot move forward with anyone else until this money is refunded This has great ramifications for us as come the 1st of March we will be forced into resigning for another year lease or be homeless as our property owners refuse to go monthly It take

We signed our contract on 4/29/and as of today all we have is a foundation!! Framers walked out and we are being told it will be another weeks before framing starts! Our original close date is month away The way it's going it will be almost a year until finish Horrible service and we can't get any answers

On September 3, my guest bedroom ceiling was leaking water from a damage defect vent on top of my roofOne of the contractors tried to place a nail in the wrong location causing a defectFor over a month I emailed, called and text Inpression to fix my ceiling, carpet and damaged tv that was damaged due to the water leakageThey finally fixed the ceiling and replace the padding under the carpetI explained to the VP that my carpet had a smell and my tv the wiring was damage due to the water leakageThe VP of construction emailed me stating they can not replace my carpet or fix my TV

During the process of picking out a floor plan we were showed what was standard and what could be a up grade in the model homeAt the design center there is a lot of miss leading information that the salesman and construction staff do not abide byThe materials and or craftsmanship of our house was standard or substandardCraftsmanship was explained to us that, " That's just how it is", when in the real world it is cutting corners, not professional installed or builtThis all started before we even broke groundWe choose a premium lot on the corner and in a coldasacThe lot was not perfectly flat but didn't have a 6' hill in it eitherSo needless to say the pad was not graded it was built up even further making the foundation 6' above the road next to itI had to fight to get a wall put in just so the side yard was not a steep messThe contractor didn't even put the wall in to the full length of the foundation, again contractor cutting cornersThen I wanted the house more centered on the lot, so that means there was to be a 12' buffer of side yard between me and my neighborSo I was told it was 11'6"Which after fighting with the construction managers boss, I gave in and accepted 11'6"Now come to find out at closing when the survey was done the house was only 10'1"So I was lied to and was told there was nothing I could do about itThis may seam like petty things so far but I had plans for that side yard which needed a certain clearance passed the AC units that sit on that side of the houseSo as it sits now my plans will never happen due to Glenn/Misty lying about the placement of the house before the foundation was ever cutThen the problems just build after thatWe chose to up grade our kitchen and since the Construction Manager didn't get the sequence of contractors correct we have to live with quarter round at the base of our Knotty Older cabinets, which is a method used to cover up mistakes, again workmanship and coordination fell short hereWe had numerous finish out mistakes, drywall having to be patched due to big fist size holes had to be cut in because looking ahead that stairs handrails wouldn't line up with wall studs was to difficultNow the texture doesn't match and a sure sign that there is a patch stands out, in spots all over the houseThe cabinets that we spent so much extra money on wasn't even finished out above the vent-a-hoodWe were told that just the way its built...That's a lie because we choose the cabinet above the vent-a-hood because it gave us an extra spot for storage, again fell very short on craftsmanship and trying to hid thingsWe were asked at the beginning which species of tree would we like in our front yard, so I told them I didn't want live oak because of the acorns it producesWell I got live oak trees and I found in our HOA rules that were written by the developer, that there is to be RED OAK trees in the front yard and because we are a corner lot that there should be more RED OAK trees on the side yardNo I was told by Casey the new head construction manager that Impression homes plans to do nothing even though they are breaking the rules and regulation set in place by the developer for the HOAI could go on for at least three more pages of things that seam to be small problems but should and could have been handled during the build so they were never problems to begin withTile (wall & flooring), paint, drywall, electrical, wood shutters, trim, corniness, cabinets, concrete, sprinkler system, wood fence, fiberglass tub/shower pan, prewired alarm system, and windows are just a few of the areas we have had issues and I am 100% sure there will be more to come before the year warranty is upAlso I started taken video and pics almost everyday during construction from the start of all of thisFor anyone who is thinking about using this builder I would set aside hours a day to watch and oversee your house being builtI would not recommend this company to build my dog a house strictly from a managing point a view and craftsmanshipTheir prices is what drove us to them, and I would be so much more happy to pay a few dollars more a sqft and get a much better quality of house

As a first time home buyer we were very excited about the new experience to purchase a new home for our familyHowever, our experience wasn't that pleasant The lack of information and communication were a huge concern to usAt any moment the person representing the Impression Homes shared and explained important information about the whole transactions specially related to the contractWe signed in a rush and by that we had this feeling that we were just one more buyer instead of one more family that were making their dream coming true to purchase a house at the first timeAs a consumer we we very disappointed with the whole situationThe relationship of the builder and the buyer should be CLEAR, HONEST AND PROFESSIONALWe haven't felt any one of that with Impression Homes and with Cendera FundingDue to that my husband and I decided to cancel our contractTherefore, we as a consumer that was deceived by the sales person, we will seek legal action to receive our earnest money

On September 22, I spoke with *** *** ***- sales person for Impression Homes at Hardeman Estates in Justin TX regarding flooding on my property as a result of a construction of a home by Impression homes next doorI submitted images to him via text message and have a record of the transmittalThe home build next door altered drainage lines and has forced water onto my property from adjacent three home plots
Since September 22, my builder (different company) has placed French drains to aid in the removal of water from my propertyTo date, Impressions has not done anything to remedy drainage situation
On October 9, rain water forced silt and debris to enter my property causing property damageThe failure of maintaining silt fencing and addressing drainage issue in a timely manner has caused the French drains to become clogged with debris and has dumped pounds of sand and silt across my property
Upon contacting *** *** on October 10, I was told that

After spending over $250,on what I thought was a quality home, I'm having issues with my driveway crumbling
I have inspected multiple other houses on my street and found that this is not normalI contacted the builder and requested a concrete sealant be placed over the driveway to fill in the problem areas
I was told by the builder that this is a cosmetic issue, and that they aren't going to do anything about it
This issue is not and needs to be fixedI've lived in new homes in the past and have never had this issue

I recently purchased a new build from Impressions HomesThe cosmetics of the home were done poorlyI had to complain about my paint job on the homeFor being a brand new home, the paint was done poorlyThey left paint stains on my brand new carpet and parts of my new cabinetsThere was no attention to detailI contacted them, they came out and fixed itSeveral stuff seemed rushed and unfinishedMy sod was laid the week of my closing during the hot summer months in TexasIt was dead to begin withI listened to the builder and watered my lawn several times a day for two weeksOnly patches have grown in the almost two months I’ve been hereI have the most unappealing grass in my neighborhoodThe grass is clearly dead, since the first day they sold me the houseBut according to Matt, my builder, it’s not warrantedSo this company feels it is okay to throw dead grass in my brand new home and lie to me, saying it will turn greenYet, the house next to me was planted the day after and their grass tookThe didn’t care to make it right with me and just wanted me to close on the houseTheir suggestion was, fertilize the grassIt isn’t my job to bring back dead grass when it’s a brand new homeYet, their model home shows a very nice lawn that is green and lusciousThat’s advertisement, when my home wasn’t built to the same criteria as their model homeThis isn’t what I signed up forI was hoping to have a nicely built home with a pretty yardInstead I have yellow grass that is deadCome spring next year, it will be patchy and ugly unless it’s completely removedI would gladly remove this review once they make it right with my lawn and replace it