October 28, 2015Dear Revdex.com:Mr [redacted] representing the company Spa’s Unlimited of Houston signed a contract for $for a booth space to exhibit at our 29th annual San Antonio Fall Home and Garden show at the Alamodome held on September 18th through 20th, Mr [redacted] ’s contract was received on 8/6/and the payment was charged on 08/10/ Mr [redacted] did contact us regarding cancelling the show and we explained to him that we do not refund cancellations and told him to please refer back to the contract signed When Show Technology receives a signed executed contract we then reserve and hold the space for the customer We do sympathize with his situation but we can not afford to treat him any differently than we do all of the other exhibitors Please note we had to move many already booked exhibitors to new locations to meet the size requirements for Spas Unlimited of HoustonThis was not an easy process for a sold out show.The contract clearly states in the paragraph above the customer’s signature “I understand that Show Technology holds the right for whatever reason to cancel this contract at no obligation, to change show date (s)/venue as needed within a market, and that all monies paid are non-refundable.” I am also attaching the signed contract Mr [redacted] signed and the reverse side of the contract which is the “Conditions of Application/Contract.” I have marked some the points on our conditions of application that will confirm the contractually obligating aspects of Mr [redacted] ’s signed agreement.We have offered Mr [redacted] the option to use the funds to be applied to a booth at our Spring San Antonio show February 26-28, Sincerely, [redacted] Please not contract was added as an attachment for review
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Please send details to me for the next show so we can ensure we are there. I hope to repair this business relationship as we do like coming to your shows but I have felt with the response and the emails in the past that your company does not believe me and thinks that we purposely skipped the show which we would never do. Stating the following in your response "When the show occurred, Mr. [redacted] ’s business did not attend. This is not completely unusual in this business as often exhibitors book early and then have conflicts and make a decision, for whatever reason, not to attend. Mr. [redacted] did make contact with his sales representative a week after the show occurred to let her know he was not aware of the date change and requesting a refund." This seems to me an accusation that I may have purposely skipped the show which we have never done with any show we book. The reason we book our shows 1 year in advance is to ensure that we know our schedule well in advance and we can plan everything out. I also did make contact with the sales representative but it was not a week after the show as you are stating. It was 1 month after the show was held, on the day I sent my staff to go setup our booth as we were not aware of any date change and thought the show still had the original date. My staff contacted me saying there was no home show happening so we looked into it and then I found that the date was changed to one month prior without my knowledge. Once we realized the show was no longer happening that weekend I immediately called the Kitchener Home Show and a representative there was able to get us a last minute booth for us so that my workers could still get the hours they expected to work that weekend. Our business is a fairly large business and we would expect from any home show company to at least call and let us know that a date change was made, as my cell phone number was on file. There is nothing more important than to at least call about a date change or at least confirm that we are aware of the date change. I understand you are stating that you sent out the info in the home show kits etc stating the date change. But when we are doing 25+ home shows a season we do not read every single page in a home show kit. I understand I maybe should have read every page to ensure that we confirmed the dates but I have never done a home show in the last 8 years in which the date was changed so it was not expected. I will take some of the blame here but it is very upsetting knowing that no one at your company was or is willing to take any blame for the situation. The one time one of my staff was a little late to setup a home show booth at another home show company they called to let me know right away. Your company did not even make a single phone call to confirm the date change. Your company also did not even attempt to contact me in any way when you noticed an empty booth at the home show for our company. If we were contacted we could have at least came for the last 2 days of the show. The only email I found after searching everywhere was the one I received about the Insurance reminder. I did not receive any email as far as I can find with a subject line “IMPORTANT: SHOW DATE CHANGE INFORMATION” as you have stated. Maybe it went in my junk mail but I doubt that as I check my Junk mail daily, as well as save all emails I receive without deleting them. Also, I understand many of your representatives are on the road although I called the corporate office initially and talked to someone there and they could not help me either. Also to not respond to a customer for many weeks when you tell me it will be within a few days or one week is not professional at all. This was done a few times and I had to repeatedly send reminders days after the day I was told I would get a response by. Even being on the road calls could have been made to let me know I haven't been forgotten and/or calls could have been made by your representatives to your corporate office to get an answer for me. No company regardless of how small or big should take 3-4 weeks to respond to a customer issue while the customer send 2-3 reminders weekly with no answer to those as well.Thank You for now and I do appreciate the offer and will be there for the show next spring. ***l 0 false false false EN-CA X-NONE X-NONE / [redacted] Style Definitions */ Regards, [redacted]
October 28, 2015Dear Revdex.com:Mr [redacted] representing the company Spa’s Unlimited of Houston signed a contract for $for a booth space to exhibit at our 29th annual San Antonio Fall Home and Garden show at the Alamodome held on September 18th through 20th, Mr [redacted] ’s contract was received on 8/6/and the payment was charged on 08/10/ Mr [redacted] did contact us regarding cancelling the show and we explained to him that we do not refund cancellations and told him to please refer back to the contract signed When Show Technology receives a signed executed contract we then reserve and hold the space for the customer We do sympathize with his situation but we can not afford to treat him any differently than we do all of the other exhibitors Please note we had to move many already booked exhibitors to new locations to meet the size requirements for Spas Unlimited of HoustonThis was not an easy process for a sold out show.The contract clearly states in the paragraph above the customer’s signature “I understand that Show Technology holds the right for whatever reason to cancel this contract at no obligation, to change show date (s)/venue as needed within a market, and that all monies paid are non-refundable.” I am also attaching the signed contract Mr [redacted] signed and the reverse side of the contract which is the “Conditions of Application/Contract.” I have marked some the points on our conditions of application that will confirm the contractually obligating aspects of Mr [redacted] ’s signed agreement.We have offered Mr [redacted] the option to use the funds to be applied to a booth at our Spring San Antonio show February 26-28, Sincerely, [redacted] Please not contract was added as an attachment for review
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Please send details to me for the next show so we can ensure we are there. I hope to repair this business relationship as we do like coming to your shows but I have felt with the response and the emails in the past that your company does not believe me and thinks that we purposely skipped the show which we would never do. Stating the following in your response "When the show occurred, Mr. [redacted] ’s business did not attend. This is not completely unusual in this business as often exhibitors book early and then have conflicts and make a decision, for whatever reason, not to attend. Mr. [redacted] did make contact with his sales representative a week after the show occurred to let her know he was not aware of the date change and requesting a refund." This seems to me an accusation that I may have purposely skipped the show which we have never done with any show we book. The reason we book our shows 1 year in advance is to ensure that we know our schedule well in advance and we can plan everything out. I also did make contact with the sales representative but it was not a week after the show as you are stating. It was 1 month after the show was held, on the day I sent my staff to go setup our booth as we were not aware of any date change and thought the show still had the original date. My staff contacted me saying there was no home show happening so we looked into it and then I found that the date was changed to one month prior without my knowledge. Once we realized the show was no longer happening that weekend I immediately called the Kitchener Home Show and a representative there was able to get us a last minute booth for us so that my workers could still get the hours they expected to work that weekend. Our business is a fairly large business and we would expect from any home show company to at least call and let us know that a date change was made, as my cell phone number was on file. There is nothing more important than to at least call about a date change or at least confirm that we are aware of the date change. I understand you are stating that you sent out the info in the home show kits etc stating the date change. But when we are doing 25+ home shows a season we do not read every single page in a home show kit. I understand I maybe should have read every page to ensure that we confirmed the dates but I have never done a home show in the last 8 years in which the date was changed so it was not expected. I will take some of the blame here but it is very upsetting knowing that no one at your company was or is willing to take any blame for the situation. The one time one of my staff was a little late to setup a home show booth at another home show company they called to let me know right away. Your company did not even make a single phone call to confirm the date change. Your company also did not even attempt to contact me in any way when you noticed an empty booth at the home show for our company. If we were contacted we could have at least came for the last 2 days of the show. The only email I found after searching everywhere was the one I received about the Insurance reminder. I did not receive any email as far as I can find with a subject line “IMPORTANT: SHOW DATE CHANGE INFORMATION” as you have stated. Maybe it went in my junk mail but I doubt that as I check my Junk mail daily, as well as save all emails I receive without deleting them. Also, I understand many of your representatives are on the road although I called the corporate office initially and talked to someone there and they could not help me either. Also to not respond to a customer for many weeks when you tell me it will be within a few days or one week is not professional at all. This was done a few times and I had to repeatedly send reminders days after the day I was told I would get a response by. Even being on the road calls could have been made to let me know I haven't been forgotten and/or calls could have been made by your representatives to your corporate office to get an answer for me. No company regardless of how small or big should take 3-4 weeks to respond to a customer issue while the customer send 2-3 reminders weekly with no answer to those as well.Thank You for now and I do appreciate the offer and will be there for the show next spring. ***l 0 false false false EN-CA X-NONE X-NONE / [redacted] Style Definitions */ Regards, [redacted]