Mansel Home Repair

We did not receive a loss/damage claim form from the customerWe are sending the form to the customer right now.The customer can either fill out the form and return it back to us, or contact [redacted] (claim department) to file a loss and damage claim

Complaint: [redacted] I am rejecting this response because: Part of the problem with the hourly rate had to do with several of the movers sitting around and doing nothing for hours but scratch their head while trying to decide how to squeeze belongings onto the truck Also spending hours taping pieces of furnishings that didn't require it They also charged us for overage because the truck wasn't returned before midnight (see above standing around comment and the fact that the truck arrived 1/hours late) At 5:pm the movers told us they were almost done and that everything would fit At 8:there were still many things to be loaded and that's when they said it wouldn't fit The leader of the group surveyed all belongings at 2:and said it would all fit There was included in the original estimate a very large refrigerator (36" wide) washer and dryer that were taken off the inventory Lazy and slow workers added to the hourly rate After the determination was made by the leader, hours were spent with nothing being done The movers sat in my front yard while the leader tried to contact someone from the company Business statement that they offered to come back for the same hourly rate is untrue They quoted us $to come back the next morning for a load that took older people (my husband and myself) an hour to an hour and a half at most to load The cost for us to move the remaining belongings was $including gas for the UHaul truck Regards, [redacted] ***

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services.We estimate our customers by cu.ft and always warn that the pruce we give by phone is not finalBecause sizes may differIn this particular case the amount of pieces to be moved appeared to be twice more than was given to our moving managerThat became the main reason of increasing the priceIf the customer honestly believes that they were overcharged we would like to have them file a claim with our 3rd party claims company, [redacted] They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge If we did inadvertently overcharge the customer in any way we will then refund any overages It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive [redacted] will research this situationWe have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim for loss, damage, delay, overcharge, and complaint as required by law All the above can and must be compensated through the claims process as required by federal regulationsFor further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted]

Complaint: ***
I am rejecting this response because:I will absolutely file a claim with the suggested agencyThat does not change the fact that Top Movers is defrauding its customers and should be sited and investigated as suchServices were not rendered as described in my agreement I believe the public and others need to be aware of this fraudulent activity
Regards,
*** ***

Complaint: ***
I am rejecting this response because: this response doesn't address the damages claim for an item we need to be reimbursed for
Regards,
*** *** ***

First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services As per the initial non-binding e estimate signed by the customer the estimated volume of the shipment was
cubic feetThe truck we sent supposed to fit everything, but it happened that the customer has more items than on the inventory so we were not able to fit everythingThe customer was aware that we had provided the hourly rate and not a flat priceThe customer was offered to make a second trip next day and keep the same hourly rate. If the customer honestly believes that they were overcharged we would like to have them file a claim with our 3rd party claims company, *** They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overchargeIf we did inadvertently overcharge the customer in any way we will then refund any overagesIt is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive*** will research this situation

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our servicesIf the customer honestly believes that they were overcharged we would like to have them file a claim with
our 3rd party claims company, *** They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge If we did inadvertently overcharge the customer in any way we will then refund any overages It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive *** will research this situation.They can be reached at *** *** ***

We did not receive a loss/damage claim form from the customer. We are sending the form to the customer right now.The customer can either fill out the form and return it back to us, or contact [redacted]  (claim department) to file a loss and damage claim.

First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.We estimate our customers by cu.ft and always warn that the pruce we give by phone is not final. Because sizes...

may differ. In this particular case the amount of pieces to be moved appeared to be twice more than was given to our moving manager. That became the main reason of increasing the price. If the customer honestly believes that they were overcharged we would like to have them file a claim with our 3rd party claims company, [redacted] They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge.  If we did inadvertently overcharge the customer in any way we will then refund any overages.  It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive.  [redacted] will research this situation. We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim  for loss, damage, delay, overcharge, and complaint as required by law.  All the above can and must be compensated through the claims process as required by federal regulations. For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted]

First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.We delivered our customer within delivery frames that are indicated in the agreement signed by customer....

[redacted] is a hard to delivery direction. That is why we specified this moment in the agreement that customer signs before the move.If the customer honestly believes that they were overcharged we would like to have them file a claim with our 3rd party claims company, [redacted] They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge.  If we did inadvertently overcharge the customer in any way we will then refund any overages.  It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive.  [redacted] will research this situation. We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim  for loss, damage, delay, overcharge, and complaint as required by law.  All the above can and must be compensated through the claims process as required by federal regulations. For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted]Once again, please accept our sincere apologies.

First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.If the customer honestly believes that they were overcharged we would like to have them file a claim with our...

3rd party claims company, [redacted] They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge.  If we did inadvertently overcharge the customer in any way we will then refund any overages.  It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive.  CSI will research this situation. We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim  for loss, damage, delay, overcharge, and complaint as required by law.  All the above can and must be compensated through the claims process as required by federal regulations. For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted]Once again, please accept our sincere apologies.

Complaint: [redacted]
I am rejecting this response because:  Can this moving company explain why, to date, none of our emails or phone calls were never returned with regard to our complaints?  The simple courtesy of a return phone call from the representative who, up until our move in day, seemed to be attentive.  We paid on time, in full, and tipped the movers both picking up and dropping off.  It appears that once this company had our money, the were no longer interested in attending to us as their customer.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Part of the problem with the hourly rate had to do with several of the movers sitting around and doing nothing for hours but scratch their head while trying to decide how to squeeze belongings onto the truck.  Also spending hours taping pieces of furnishings that didn't require it.  They also charged us for overage because the truck wasn't returned before midnight (see above standing around comment and the fact that the truck arrived 2 1/2 hours late).  At 5:00 pm the movers told us they were almost done and that everything would fit.  At 8:00 there were still many things to be loaded and that's when they said it wouldn't fit.  The leader of the group surveyed all belongings at 2:30 and said it would all fit.  There was included in the original estimate a very large refrigerator (36" wide) washer and dryer that were taken off the inventory.  Lazy and slow workers added to the hourly rate.  After the determination was made by the leader, hours were spent with nothing being done.  The movers sat in my front yard while the leader tried to contact someone from the company.  Business statement that they offered to come back for the same hourly rate is untrue.  They quoted us $1100 to come back the next morning for a load that took 2 older people (my husband and myself) an hour to an hour and a half at most to load.  The cost for us to move the remaining belongings was $170 including gas for the UHaul truck. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It was the way in which your movers chose to pack our belonging that the number of items increased not the total amount of cubic feet those items took up.  For example I had two tables noted on the estimate.  Your movers packed them as two items each, one for the table and one for the glass, for a total of 4 items rather than 2.  My sofa was taken apart and marked as two items rather than the one item it was.  All of my cushions for our outdoor furniture were marked as a seperate item than the furniture in the quote.  If you are going to count one way for the estimate and another way for the moving of course the number is going to increase.  I have countless examples of this including some boxes that had two numbers on them.  When you double count a box then yes it will be twice the amount of boxes needed. On top of which when you delivered us our items they all fit within 912 cubic feet very similar to the quote and not nearly the amount that was deceptively packed into the truck originally.  Again I'm happy to pay for the amount of cubic feet you delivered but I'm not willing to pay for the amount that you tried deceive us into believing we had. I have already filed a complaint with [redacted]  I have already stopped payment on the credit card charges.  I'd like for you to simply refund my credit card charges and call it even.  Unfortunately by continuing you drag this out you are going to force me to file a consumer fraud action against you in court as the behavior of your employees was blatantly unethical and illegal. In addition I will file for legal fees along with a bill for my time and effort spent dealing with you on this matter and the additional storage space I'm not stuck renting as you lied to me about the amount of cubic feet my items really took up. Please help me end this quickly rather than drag out the time and paperwork for both of us because I will not give up until I'm satisfied with the result.
Regards,
[redacted]