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Mansfield Hotel

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Review: My husband and I booked this trip for our honeymoon. However, I can not say that there was anything honeymoon like, or special about our stay at The Mansfield. How disappointing. I can assure you we will not be staying there ever again. Our room was tiny. No where on the site did it say how small these rooms are. The window was open in our room when we arrived. It's December! It was freezing in our tiny room. My husband had to fix the window himself. Even after the front desk said they would send someone. It still never latched right. There was no thermostat. I had to call the front desk for blankets. I also had to call to get the heat fixed/turned up. I still don't understand how it works. It was like the heat in our room was turned up/on, and left on full blast...ALL NIGHT. The only setting was ON/HIGH. I woke up at 4 am in a horrible sweat!! On (zero support) goose down pillows. That smelled awful!! It was 500 degrees in our room. The concierge told me to open the window! I have stayed in hotels all over the world. I have never had anyone tell me to open the window. I had no choice but to comply. We were SMOTHERING! I woke up the next morning completely congested. My husband felt awful the entire next day as well. Then getting ready the next morning, I had to sit with wet hair, in our room with the open window for 45 minutes. There was no hairdryer in our room! Having to wait the extra 45 minutes for the housekeeping to bring one made us miss our breakfast reservation. We had booked 4 weeks in advance for this particular restaurant. Where we had our proposal breakfast. This of course ruined not only my day, but completely crushed my feelings. There was also no alarm clock! We had to use our phones. To top everything off, there were cockroaches in the room. I took pictures with my phone I can and will be forwarding. My husband and I's honeymoon was ruined. This is most definitely not a four star hotel. I wouldn't give it 2 stars. I will most definitely not be recommending this hotel.Desired Settlement: All I want is to be refunded my payment for the two nights stayed at the hotel. I feel that's the least the hotel could do. My husband and I just married on 12/**/2013. This was our first trip (honeymoon) as man and wife. Do to the horrible circumstances we endured at the Mansfield, our trip was ruined.Heres your confirmation number: [redacted]Number of Guests: adults - 2 Check-In Date: 12/*/2013 Check-Out Date: 12/**/2013 Total: $417.80

Consumer

Response:

At this time, I have not been contacted by Mansfield Hotel regarding complaint ID [redacted].

Sincerely,

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Description: HOTELS

Address: 12 West 44th Street, New York, New York, United States, 10036

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