Mansour's Oriental Rugs Imports, Inc.

We were contracted by the homeowners restoration contractor to repair a small section on the front of the home that had suffered fire damage. We did not reside the portion in question at the direction of the restoration contractor. We advised the homeowner that she should reach out to
both the restoration contractor and her insurance company. The homeowners insurance company has since than reached out to us and agreed that this portion of the work was not included in the original scope of work and that they were going to contact the homeowner and offer her a settlement so the work can be completed

We have apologized to our customer for our lack of communication with them and have addressed this problem internally with our staff. At this time their repair is complete and they have indicated back to us that they are happy, satisfied and communicated that they would
consider us on any future projects they may have

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***I am rejecting this response because: Do to mild winters over the course of the years following the
installation of the roof, there is, in fact, no proof that the roof has not been leaking since it's
installation, and that we did, in fact, have issues of problems with the roof following it's installation
in the form of water flowing thru the kitchen and back bathroom exhaust fans.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
They have been in touch with me, but only after constant calling on my part. They have made references to solutions, but as yet I have not seen
any concrete results. We are now in the tenth month

Our work crew arrived to begin this project the afternoon of August 3rd.? We apologize that we did not communicate the short delay of the crew while they completed their previous project

Mr***,
We received your phone call last night in regards to the trimOur siding forman Keith (who has been an employee of our for over years) will be contacting you this am and setting up an appointment to repair the trim and address other issues you may haveThank you for your
patience.?

We have been in contact with the homeowner.? Since his roof had been installed for over three years without a problem we? are? working with the manufacturer of the roofing product for the solution as this appears to be product failure.? We have also covered the area in question to
mitigate the problem in the short term.? once we have heard back from the manufacturer we will notify the homeowner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have been in contact and are working with the homeowner directly to find a solution and resolution to his concerns