Initial Business Response / [redacted] (1000, 5, 2017/08/24) */ Hello ***, I apologize that our phones were down yesterdayHowever, they are back up todayYour item did in fact ship and your UPS.com tracking is 1Z37YXXXXXXXXXXXXXThis item is with UPS and is expected to be to you on Friday by the end of the day Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/08/24) */ The company sent me an email this morning and stated that they were having technical difficulties with their phones which they are working on The company email also stated that my order shipped on 8/21/and gave me a UPS tracking # - which is valid So, my complaint appears to be resolved - assuming the order arrives and is correct Thank you for your assistance
Initial Business Response / [redacted] (1000, 5, 2016/05/09) */ Contact Name and Title: [redacted] CS Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @workingperson.com Hello [redacted] , I'm sorry to hear that we shipped you the incorrect color shirt Because you have kept the items we can not refund you for the entire orderWe would be happy to refund you for the box that you paid for if a copy of the receipt can be supplied to our customer serviceWe need to receipt to know how much to make the refund for and to put on fileYou can email the receipt to [redacted] @workingperson.com and I can get you the refund as soon as I receive it Again I'm very sorry that you received the wrong item and that you received less than satisfying servicePlease let me know if I can be of further assistance Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this point the the refund for my out of pocket expense will not sufficeThe receipt for the shipping box was already sent to the companyI will attach the receipt again in this responseThe company has cost me time which is money for a very careless mistakeIf they cannot fulfill a simple order of green shirts they do not belong in this businessI worked in a warehouse for years and the items were pulled and then checked by a quality control agent to insure the order was filled correctlyI own a business and I make XX-XXX dollars per hour and the company has cost me at least one hour of my valuable timeWhy should the companies careless mistake cost me time and money? The company thinks that refunding me for the box now is going to make me whole? The company should have been capable of filling this simple orderThe company should not have refused to send the plastic shipping envelope for the returnThe only way to make the company learn that their careless actions cost people money is to pay for it This is the email with the receipt attachment to their customer service.I have the email as proof if needed I will produce it "due to the hanger in the returned package, I had to pay dollars for a boxplease credit me for this expensesee attachment for receiptYou should have included two shirts to make up for my time to correct such a thoughtless mistake Show original message workingstorereturn .pdf" Final Business Response / [redacted] (4000, 9, 2016/05/11) */ I truly apologize for the incorrect items being shipped, we are willing to reimburse you for the charges you paid for the box to send the item back to us by calling our customer service so that we may refund you for this amountWe didn't advise that a new box needed to return the product, this could have been returned in the packaging it was sent in and even taped over any tears or wrapped or returned in a used boxWe corrected the issue immediately of the misshipped product when it was brought to our attentionPlease contact our customer service at XXX-XXX-XXXX between 9-est so that we can get you refundedOur customer service system is not set up to receive attachments for security reasons, we had sent several email options to send that to usThank you
Hello ***, I'm sorry you are having issues getting ahold of us. We are currently having issues with Yahoo domain emails not receiving responses. We are aware of the problem and working to correct the matterYour order was shipped and due to deliver tomorrow 2/2/2018.
Your UPS.com tracking number is ***. You can also track your order online. By going to WorkingPerson.com and selecting the tracking link at the top of our webpage. Put your email address and online order number in the single order look up and you will be directed to your order summary with live updates and tracking. Please let us know if you need anything else. Best, Terrie
Initial Business Response /* (1000, 5, 2016/08/17) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX ext ***
Contact Email: ***@workingperson.com
I apologize the items are not all completely in stock to ship the very day the order was placedIt does not state on our website that
an item is in stock when placing an order, it also is not listed on our site the items are on back order at this time eitherThe order was placed on 8-12-which all orders have a hour business day processing time, you have also chosen free shipping which is 7-business days not including the processing timeWe do have numerous things in stock, however we do tend to run out of stock at times filling our ordersOnce we discover the items are not in stock to fill an order we immediately order more from the manufacturer if we haven't already had them on order before the online order was placedThe order had been given a discount at the time it was placed, we are unable to stack discounts, we could however offer a Gift Voucher code for a future order for the inconvenience of this orderI have upgraded the shipping to UPS Ground so once the items arrive in our warehouse it will only take 1-business days for the shipping processThank you ***
Initial Consumer Rebuttal /* (2000, 7, 2016/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/11) */
Contact Name and Title: Sherri
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@workingperson.com
We apologize if there was an issue when placing the order for the boots to also get the free shirt, the promotion did state for select
Wolverine boots maybe the item selected didn't qualify, none the less the shirt had been added to the order on 9-9-which has shipped with Tracking XXXXXXXXThe boots are being shipped directly from the manufacturer to the customer at which I do not have a tracking yetI apologize for any inconvenience this may have caused
OFFER:
Initial Business Response /* (1000, 5, 2015/12/17) */
Contact Name and Title: Terrie, supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@workingperson.com
I'm sorry that you were having trouble reaching usOur records show one email ticket was sent in on 12/and was answered by one
of our agents that same dayI also show that a conversation via phone took place that same day in which an agent cancelled the order per your request due to wait to get itemAt this point there would be no charges to stop with your card company as we never took payment, we only held an authorization with your bank which released when the order was canceledI apologize for any inconvenience or worry that the item would not have been reached in time for ChristmasPlease let me know if you have any further questionsThank you
OFFER:
Initial Business Response /* (1000, 5, 2017/08/24) */
Hello ***,
I apologize that our phones were down yesterdayHowever, they are back up todayYour item did in fact ship and your UPS.com tracking is 1Z37YXXXXXXXXXXXXXThis item is with UPS and is expected to be to you on Friday by the
end of the day
Best,
***
Initial Consumer Rebuttal /* (2000, 8, 2017/08/24) */
The company sent me an email this morning and stated that they were having technical difficulties with their phones which they are working on
The company email also stated that my order shipped on 8/21/and gave me a UPS tracking # - which is valid
So, my complaint appears to be resolved - assuming the order arrives and is correct
Thank you for your assistance
Initial Business Response /* (1000, 5, 2016/05/09) */
Contact Name and Title: *** CS Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@workingperson.com
Hello ***,
I'm sorry to hear that we shipped you the incorrect color shirt
Because you have kept the items we can
not refund you for the entire orderWe would be happy to refund you for the box that you paid for if a copy of the receipt can be supplied to our customer serviceWe need to receipt to know how much to make the refund for and to put on fileYou can email the receipt to ***@workingperson.com and I can get you the refund as soon as I receive it
Again I'm very sorry that you received the wrong item and that you received less than satisfying servicePlease let me know if I can be of further assistance
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point the the refund for my out of pocket expense will not sufficeThe receipt for the shipping box was already sent to the companyI will attach the receipt again in this responseThe company has cost me time which is money for a very careless mistakeIf they cannot fulfill a simple order of green shirts they do not belong in this businessI worked in a warehouse for years and the items were pulled and then checked by a quality control agent to insure the order was filled correctlyI own a business and I make XX-XXX dollars per hour and the company has cost me at least one hour of my valuable timeWhy should the companies careless mistake cost me time and money? The company thinks that refunding me for the box now is going to make me whole? The company should have been capable of filling this simple orderThe company should not have refused to send the plastic shipping envelope for the returnThe only way to make the company learn that their careless actions cost people money is to pay for it
This is the email with the receipt attachment to their customer service.I have the email as proof if needed I will produce it
"due to the hanger in the returned package, I had to pay dollars for a boxplease credit me for this expensesee attachment for receiptYou should have included two shirts to make up for my time to correct such a thoughtless mistake
Show original message
workingstorereturn .pdf"
Final Business Response /* (4000, 9, 2016/05/11) */
I truly apologize for the incorrect items being shipped, we are willing to reimburse you for the charges you paid for the box to send the item back to us by calling our customer service so that we may refund you for this amountWe didn't advise that a new box needed to return the product, this could have been returned in the packaging it was sent in and even taped over any tears or wrapped or returned in a used boxWe corrected the issue immediately of the misshipped product when it was brought to our attentionPlease contact our customer service at XXX-XXX-XXXX between 9-est so that we can get you refundedOur customer service system is not set up to receive attachments for security reasons, we had sent several email options to send that to usThank you
Initial Business Response /* (1000, 8, 2018/01/11) */
On 12/we responded to the customer outside of Revdex.com with the following response:
Hi ***!
I am very sorry we were not able to get you your items in the time frame you needed, and I know how frustrated you are! We value our customers and
want you to have positive experiences with usUnfortunately, we still do not have the sweatshirt in stock, but the hats have come inI would be more than happy to send you the hat and a $gift code to use on a future order, as an apology for the delay on this orderI am truly sorry again that we were not able to get the order filled in a timely manner
Please let me know if you would like to receive the hat at no charge as well as the gift code
Thank you!
-
The hat was delivered to the customer on 01/04!
Initial Consumer Rebuttal /* (2000, 10, 2018/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business made it right with me and offered an apology
Initial Business Response /* (1000, 5, 2017/12/05) */
Hello ***,
I'm sorry you experienced a delayThe warehouse that these shipped out of is located in California and appears to have been experiencing some delaysI have refunded the ground shipping cost that you paid for the these that was
estimated at to business day
You should see a refund for the shipping paid for this ground shipping in your account soon
Initial Business Response / [redacted] (1000, 5, 2017/08/24) */ Hello ***, I apologize that our phones were down yesterdayHowever, they are back up todayYour item did in fact ship and your UPS.com tracking is 1Z37YXXXXXXXXXXXXXThis item is with UPS and is expected to be to you on Friday by the end of the day Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/08/24) */ The company sent me an email this morning and stated that they were having technical difficulties with their phones which they are working on The company email also stated that my order shipped on 8/21/and gave me a UPS tracking # - which is valid So, my complaint appears to be resolved - assuming the order arrives and is correct Thank you for your assistance
Initial Business Response / [redacted] (1000, 5, 2016/05/09) */ Contact Name and Title: [redacted] CS Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @workingperson.com Hello [redacted] , I'm sorry to hear that we shipped you the incorrect color shirt Because you have kept the items we can not refund you for the entire orderWe would be happy to refund you for the box that you paid for if a copy of the receipt can be supplied to our customer serviceWe need to receipt to know how much to make the refund for and to put on fileYou can email the receipt to [redacted] @workingperson.com and I can get you the refund as soon as I receive it Again I'm very sorry that you received the wrong item and that you received less than satisfying servicePlease let me know if I can be of further assistance Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this point the the refund for my out of pocket expense will not sufficeThe receipt for the shipping box was already sent to the companyI will attach the receipt again in this responseThe company has cost me time which is money for a very careless mistakeIf they cannot fulfill a simple order of green shirts they do not belong in this businessI worked in a warehouse for years and the items were pulled and then checked by a quality control agent to insure the order was filled correctlyI own a business and I make XX-XXX dollars per hour and the company has cost me at least one hour of my valuable timeWhy should the companies careless mistake cost me time and money? The company thinks that refunding me for the box now is going to make me whole? The company should have been capable of filling this simple orderThe company should not have refused to send the plastic shipping envelope for the returnThe only way to make the company learn that their careless actions cost people money is to pay for it This is the email with the receipt attachment to their customer service.I have the email as proof if needed I will produce it "due to the hanger in the returned package, I had to pay dollars for a boxplease credit me for this expensesee attachment for receiptYou should have included two shirts to make up for my time to correct such a thoughtless mistake Show original message workingstorereturn .pdf" Final Business Response / [redacted] (4000, 9, 2016/05/11) */ I truly apologize for the incorrect items being shipped, we are willing to reimburse you for the charges you paid for the box to send the item back to us by calling our customer service so that we may refund you for this amountWe didn't advise that a new box needed to return the product, this could have been returned in the packaging it was sent in and even taped over any tears or wrapped or returned in a used boxWe corrected the issue immediately of the misshipped product when it was brought to our attentionPlease contact our customer service at XXX-XXX-XXXX between 9-est so that we can get you refundedOur customer service system is not set up to receive attachments for security reasons, we had sent several email options to send that to usThank you
Hello ***, I'm sorry you are having issues getting ahold of us. We are currently having issues with Yahoo domain emails not receiving responses. We are aware of the problem and working to correct the matterYour order was shipped and due to deliver tomorrow 2/2/2018.
Your UPS.com tracking number is ***. You can also track your order online. By going to WorkingPerson.com and selecting the tracking link at the top of our webpage. Put your email address and online order number in the single order look up and you will be directed to your order summary with live updates and tracking. Please let us know if you need anything else. Best, Terrie
Initial Business Response /* (1000, 5, 2016/08/17) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX ext ***
Contact Email: ***@workingperson.com
I apologize the items are not all completely in stock to ship the very day the order was placedIt does not state on our website that
an item is in stock when placing an order, it also is not listed on our site the items are on back order at this time eitherThe order was placed on 8-12-which all orders have a hour business day processing time, you have also chosen free shipping which is 7-business days not including the processing timeWe do have numerous things in stock, however we do tend to run out of stock at times filling our ordersOnce we discover the items are not in stock to fill an order we immediately order more from the manufacturer if we haven't already had them on order before the online order was placedThe order had been given a discount at the time it was placed, we are unable to stack discounts, we could however offer a Gift Voucher code for a future order for the inconvenience of this orderI have upgraded the shipping to UPS Ground so once the items arrive in our warehouse it will only take 1-business days for the shipping processThank you ***
Initial Consumer Rebuttal /* (2000, 7, 2016/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/11) */
Contact Name and Title: Sherri
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@workingperson.com
We apologize if there was an issue when placing the order for the boots to also get the free shirt, the promotion did state for select
Wolverine boots maybe the item selected didn't qualify, none the less the shirt had been added to the order on 9-9-which has shipped with Tracking XXXXXXXXThe boots are being shipped directly from the manufacturer to the customer at which I do not have a tracking yetI apologize for any inconvenience this may have caused
OFFER:
Initial Business Response /* (1000, 5, 2015/12/17) */
Contact Name and Title: Terrie, supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@workingperson.com
I'm sorry that you were having trouble reaching usOur records show one email ticket was sent in on 12/and was answered by one
of our agents that same dayI also show that a conversation via phone took place that same day in which an agent cancelled the order per your request due to wait to get itemAt this point there would be no charges to stop with your card company as we never took payment, we only held an authorization with your bank which released when the order was canceledI apologize for any inconvenience or worry that the item would not have been reached in time for ChristmasPlease let me know if you have any further questionsThank you
OFFER:
Initial Business Response /* (1000, 5, 2017/08/24) */
Hello ***,
I apologize that our phones were down yesterdayHowever, they are back up todayYour item did in fact ship and your UPS.com tracking is 1Z37YXXXXXXXXXXXXXThis item is with UPS and is expected to be to you on Friday by the
end of the day
Best,
***
Initial Consumer Rebuttal /* (2000, 8, 2017/08/24) */
The company sent me an email this morning and stated that they were having technical difficulties with their phones which they are working on
The company email also stated that my order shipped on 8/21/and gave me a UPS tracking # - which is valid
So, my complaint appears to be resolved - assuming the order arrives and is correct
Thank you for your assistance
Initial Business Response /* (1000, 5, 2016/05/09) */
Contact Name and Title: *** CS Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@workingperson.com
Hello ***,
I'm sorry to hear that we shipped you the incorrect color shirt
Because you have kept the items we can
not refund you for the entire orderWe would be happy to refund you for the box that you paid for if a copy of the receipt can be supplied to our customer serviceWe need to receipt to know how much to make the refund for and to put on fileYou can email the receipt to ***@workingperson.com and I can get you the refund as soon as I receive it
Again I'm very sorry that you received the wrong item and that you received less than satisfying servicePlease let me know if I can be of further assistance
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point the the refund for my out of pocket expense will not sufficeThe receipt for the shipping box was already sent to the companyI will attach the receipt again in this responseThe company has cost me time which is money for a very careless mistakeIf they cannot fulfill a simple order of green shirts they do not belong in this businessI worked in a warehouse for years and the items were pulled and then checked by a quality control agent to insure the order was filled correctlyI own a business and I make XX-XXX dollars per hour and the company has cost me at least one hour of my valuable timeWhy should the companies careless mistake cost me time and money? The company thinks that refunding me for the box now is going to make me whole? The company should have been capable of filling this simple orderThe company should not have refused to send the plastic shipping envelope for the returnThe only way to make the company learn that their careless actions cost people money is to pay for it
This is the email with the receipt attachment to their customer service.I have the email as proof if needed I will produce it
"due to the hanger in the returned package, I had to pay dollars for a boxplease credit me for this expensesee attachment for receiptYou should have included two shirts to make up for my time to correct such a thoughtless mistake
Show original message
workingstorereturn .pdf"
Final Business Response /* (4000, 9, 2016/05/11) */
I truly apologize for the incorrect items being shipped, we are willing to reimburse you for the charges you paid for the box to send the item back to us by calling our customer service so that we may refund you for this amountWe didn't advise that a new box needed to return the product, this could have been returned in the packaging it was sent in and even taped over any tears or wrapped or returned in a used boxWe corrected the issue immediately of the misshipped product when it was brought to our attentionPlease contact our customer service at XXX-XXX-XXXX between 9-est so that we can get you refundedOur customer service system is not set up to receive attachments for security reasons, we had sent several email options to send that to usThank you
Initial Business Response /* (1000, 8, 2018/01/11) */
On 12/we responded to the customer outside of Revdex.com with the following response:
Hi ***!
I am very sorry we were not able to get you your items in the time frame you needed, and I know how frustrated you are! We value our customers and
want you to have positive experiences with usUnfortunately, we still do not have the sweatshirt in stock, but the hats have come inI would be more than happy to send you the hat and a $gift code to use on a future order, as an apology for the delay on this orderI am truly sorry again that we were not able to get the order filled in a timely manner
Please let me know if you would like to receive the hat at no charge as well as the gift code
Thank you!
-
The hat was delivered to the customer on 01/04!
Initial Consumer Rebuttal /* (2000, 10, 2018/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business made it right with me and offered an apology
Initial Business Response /* (1000, 5, 2017/12/05) */
Hello ***,
I'm sorry you experienced a delayThe warehouse that these shipped out of is located in California and appears to have been experiencing some delaysI have refunded the ground shipping cost that you paid for the these that was
estimated at to business day
You should see a refund for the shipping paid for this ground shipping in your account soon