Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough it is not truthful, they "say" they credited an invoice and no further action will be taken from our legal team for this scam.
Sincerely,
***
Initial Business Response /* (1000, 5, 2015/07/13) */
Our records show a different time frame than mentioned in the complaint, in that we received the signed order 1/5/15, mailed the customer an order confirmation on 1/20/15, but were not notified that this was not wanted until 6/15/15, two months
after publication
Nevertheless, our customer service agent did credit the invoice 6/and mark it not to pursueIt was her first week on the job and she unfortunately neglected to check one of the boxes in our system to terminate statements, so a July 1st statement was mailed when it should not have beenWe apologize for that error, and the balance has been cleared
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Account has been closed and no further action will be taken against our company
Thank you for your assistance
Have a nice day
We do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice and the customer will receive no further correspondence from us regarding this matter.That said, here is the complete sequence of events. Back on 7/1/we received a signed order
from *** K*** for a $bold address/phone/web listing under the Environmental Services category of our *** Manufacturers Register. We received the customer's payment on 8/8/and on 10/15/the *** Manufacturers Register was published and distributed with the customer's listing included. Everything ran smoothly, no problems.The account was assigned to our veteran sales representative *** *** to call for renewal. On 2/7/he phoned Ms*** and simply asked if she wanted to renew the listing for this year's edition for the cost of $199, payable upon publication. According to Mr***, in that conversation Ms*** not only said "yes" to renewing, but added an email to the listing, changed the title we had for her from Office Manager to "Environmental Specialist", and told Mr*** she went by the nickname "***".The complainant first told Mr*** that Ms*** left their company "last year", then she admitted that Ms*** didn't leave until late February and claims to have "been in the room during the 2/conversation", and now for this complaint she has apparently reverted to claiming that Ms*** wasn't employed there on 2/7.We followed up the phone renewal by immediately mailing Southern Environmental an order confirmation. At no time over the next eight months were we notified of any problem or dispute. So on 10/the *** Manufacturers Register was published and distributed with the customer's listing included. It wasn't until just recently that a problem was raised The complainant promised Mr*** that their attorney would be calling him yesterday afternoon, but that also proved not to be the case.Again, we have credited the invoice, taken the complainant's company off of our mailing list, and marked them in our system as a permanent "no authorization", which hopefully resolves this matter
We have credited the invoice in question, and *** U.Swill receive no further invoices, statements or contact from us regarding this matter. MNI does not force any customer to pay if not completely satisfied with our services, which is a longstanding company policy.If our sales rep did
in fact threaten legal action, collection agency or reporting to a credit agency, then he did so in complete violation of known company policy, and he will be dealt with accordingly. We thank the customer for bringing this to our attention.Please note that in December this customer ordered and prepaid $for advertising with our company. On 10/30/our rep was calling merely to ask if they wanted to renew for the next year. Looking at our rep's notes, it appears that in that conversation Ms*** changed the name of the city and zip code (from Halifax to Fall River), added a toll-free number, and modified the ad copy (from "Manufacturer of sailcloth, banner & awning fabric & supplies" to "Manufacturer of sailcloth, banner & awning fabric and other industrial fabrics"). It seems strange that she would make all these changes to advertising she was telling him NOT to renew.Our rep obviously strongly believes he received authorization to renew. But that is no excuse for him to be rude or threaten a customer. We apologize to the customer for his behavior, and once again the invoice has been credited and our company will make no further contact with *** U.Sabout this matter
*** *** Industries has been a customer of ours since at least (our records only go back years), purchasing directories and directory advertising. *** *** has ordered and paid for advertising in every edition of our annual *** Manufacturers Register since 2005. For
many years our contact at the company was *** ***, but last year's advertising was authorized by *** ***. The Register is published each July, so on 1/28/our sales rep *** *** phoned MrSch*** to simply ask him if he wanted to renew for this year's edition. MrSch*** directed her to talk to *** ***, so Ms*** called Ms***. Ms*** and Ms*** exchanged some emails, as Ms*** had a couple questions about edition dates (since the Register is published in July, it is titled for the following year)Ms*** quoted Ms*** a renewal rate of $500, only $more than the company paid last year, and had simply been awaiting a response from Ms*** as to whether or not she chose to renewThis complaint was apparently filed by the person that answers the phone for *** *** Industries, someone who obviously understands very little about our procedures or the history of our business relationship. Nearly every allegation in the complaint is untrue. For example, *** *** has always received a complimentary copy of the Register with their advertising, as do all display advertisers. Last year Ms*** even shipped MrSch*** a 2nd copy at no chargeIf *** *** chooses not to renew its advertising for this year, that's fine. Ms*** was simply calling a long-time customer to find out the company’s intentions for this year’s edition. For the record, Ms*** has been selling and renewing advertising here for years, and this is the first time someone has registered a Revdex.com complaint about her. We will cease contacting this customer, and the company may reach out to us should it wish to renew its advertising for this year’s edition
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/08) */
Our sales rep Denice *** has been out of the office on vacation for the past week and a half, which perhaps is the reason this has not been taken care ofHer notes from before she left do indicate that we are crediting the invoice and not
pursuing paymentUnfortunately she had not gotten around to doing so before the July statement was mailed
We credited the invoice todayNo need for the customer to return the directory
Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Facts have prevailed!
Thank you Revdex.com for your help
Initial Business Response /* (1000, 5, 2015/06/10) */
Our sales rep *** *** maintains that in a 10/1/phone conversation Ms*** authorized the $listing and gave him a new company name, web address and email address to use, and told him to run "just that"We mailed Ms*** an
order confirmation the next day, 10/2, and have no record of any problem or dispute being raised back then
Nevertheless, we do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice and *** will receive no further invoices or statements regarding this matter
Initial Business Response /* (1000, 5, 2015/08/11) */
We do not force any customer to pay if not completely satisfied with our services, so we have credited invoice ***We do not place disputed invoices with any collection agency, and we do not report anyone to Dun & Bradstreet
Our phone
records confirm that our ad sales rep Michael *** talked with Custom Rollforming's Mike *** for minutes on 10/30/14, and then again for minutes on 11/12/It is Mr***'s contention that he clearly quoted the $cost of four listings and that Mr*** agreed to that costIndeed, we mailed Mr*** a confirmation of the $order a couple days later 11/Please note that we were never notified of any dispute back then when the conversation would have been fresh in Mr***'s mind
Also please note that Custom Rollform's parent company, Bradbury Company, has advertised in our annual Kansas Manufacturers Directory every year since Each year the renewal has been handled verbally over the phone and we have never had a problem in those years
If Mr*** let his frustration manifest itself in rude or "bullying" behavior, then we sincerely apologizeHe has been counseled about proper customer service procedureAgain, we have credited the invoice and Custom Rollforming will receive no future calls
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate your timeThe parent company's advertisement is why we do not need Custom Rollform to advertise on their ownThank you
We do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice in question and ***.com will receive no further correspondence regarding this matter.***.com had ordered and paid for advertising in the previous five editions of the Directory,
but it seems there must have been a misunderstanding between Mr*** and Mr*** about the intent to renew for the edition.Per the customer's wishes, the invoice has been cancelled and we have removed ***.com from our calling list
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough it is not truthful, they "say" they credited an invoice and no further action will be taken from our legal team for this scam.
Sincerely,
***
Initial Business Response /* (1000, 5, 2015/07/13) */
Our records show a different time frame than mentioned in the complaint, in that we received the signed order 1/5/15, mailed the customer an order confirmation on 1/20/15, but were not notified that this was not wanted until 6/15/15, two months
after publication
Nevertheless, our customer service agent did credit the invoice 6/and mark it not to pursueIt was her first week on the job and she unfortunately neglected to check one of the boxes in our system to terminate statements, so a July 1st statement was mailed when it should not have beenWe apologize for that error, and the balance has been cleared
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Account has been closed and no further action will be taken against our company
Thank you for your assistance
Have a nice day
We do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice and the customer will receive no further correspondence from us regarding this matter.That said, here is the complete sequence of events. Back on 7/1/we received a signed order
from *** K*** for a $bold address/phone/web listing under the Environmental Services category of our *** Manufacturers Register. We received the customer's payment on 8/8/and on 10/15/the *** Manufacturers Register was published and distributed with the customer's listing included. Everything ran smoothly, no problems.The account was assigned to our veteran sales representative *** *** to call for renewal. On 2/7/he phoned Ms*** and simply asked if she wanted to renew the listing for this year's edition for the cost of $199, payable upon publication. According to Mr***, in that conversation Ms*** not only said "yes" to renewing, but added an email to the listing, changed the title we had for her from Office Manager to "Environmental Specialist", and told Mr*** she went by the nickname "***".The complainant first told Mr*** that Ms*** left their company "last year", then she admitted that Ms*** didn't leave until late February and claims to have "been in the room during the 2/conversation", and now for this complaint she has apparently reverted to claiming that Ms*** wasn't employed there on 2/7.We followed up the phone renewal by immediately mailing Southern Environmental an order confirmation. At no time over the next eight months were we notified of any problem or dispute. So on 10/the *** Manufacturers Register was published and distributed with the customer's listing included. It wasn't until just recently that a problem was raised The complainant promised Mr*** that their attorney would be calling him yesterday afternoon, but that also proved not to be the case.Again, we have credited the invoice, taken the complainant's company off of our mailing list, and marked them in our system as a permanent "no authorization", which hopefully resolves this matter
We have credited the invoice in question, and *** U.Swill receive no further invoices, statements or contact from us regarding this matter. MNI does not force any customer to pay if not completely satisfied with our services, which is a longstanding company policy.If our sales rep did
in fact threaten legal action, collection agency or reporting to a credit agency, then he did so in complete violation of known company policy, and he will be dealt with accordingly. We thank the customer for bringing this to our attention.Please note that in December this customer ordered and prepaid $for advertising with our company. On 10/30/our rep was calling merely to ask if they wanted to renew for the next year. Looking at our rep's notes, it appears that in that conversation Ms*** changed the name of the city and zip code (from Halifax to Fall River), added a toll-free number, and modified the ad copy (from "Manufacturer of sailcloth, banner & awning fabric & supplies" to "Manufacturer of sailcloth, banner & awning fabric and other industrial fabrics"). It seems strange that she would make all these changes to advertising she was telling him NOT to renew.Our rep obviously strongly believes he received authorization to renew. But that is no excuse for him to be rude or threaten a customer. We apologize to the customer for his behavior, and once again the invoice has been credited and our company will make no further contact with *** U.Sabout this matter
*** *** Industries has been a customer of ours since at least (our records only go back years), purchasing directories and directory advertising. *** *** has ordered and paid for advertising in every edition of our annual *** Manufacturers Register since 2005. For
many years our contact at the company was *** ***, but last year's advertising was authorized by *** ***. The Register is published each July, so on 1/28/our sales rep *** *** phoned MrSch*** to simply ask him if he wanted to renew for this year's edition. MrSch*** directed her to talk to *** ***, so Ms*** called Ms***. Ms*** and Ms*** exchanged some emails, as Ms*** had a couple questions about edition dates (since the Register is published in July, it is titled for the following year)Ms*** quoted Ms*** a renewal rate of $500, only $more than the company paid last year, and had simply been awaiting a response from Ms*** as to whether or not she chose to renewThis complaint was apparently filed by the person that answers the phone for *** *** Industries, someone who obviously understands very little about our procedures or the history of our business relationship. Nearly every allegation in the complaint is untrue. For example, *** *** has always received a complimentary copy of the Register with their advertising, as do all display advertisers. Last year Ms*** even shipped MrSch*** a 2nd copy at no chargeIf *** *** chooses not to renew its advertising for this year, that's fine. Ms*** was simply calling a long-time customer to find out the company’s intentions for this year’s edition. For the record, Ms*** has been selling and renewing advertising here for years, and this is the first time someone has registered a Revdex.com complaint about her. We will cease contacting this customer, and the company may reach out to us should it wish to renew its advertising for this year’s edition
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/08) */
Our sales rep Denice *** has been out of the office on vacation for the past week and a half, which perhaps is the reason this has not been taken care ofHer notes from before she left do indicate that we are crediting the invoice and not
pursuing paymentUnfortunately she had not gotten around to doing so before the July statement was mailed
We credited the invoice todayNo need for the customer to return the directory
Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Facts have prevailed!
Thank you Revdex.com for your help
Initial Business Response /* (1000, 5, 2015/06/10) */
Our sales rep *** *** maintains that in a 10/1/phone conversation Ms*** authorized the $listing and gave him a new company name, web address and email address to use, and told him to run "just that"We mailed Ms*** an
order confirmation the next day, 10/2, and have no record of any problem or dispute being raised back then
Nevertheless, we do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice and *** will receive no further invoices or statements regarding this matter
Initial Business Response /* (1000, 5, 2015/08/11) */
We do not force any customer to pay if not completely satisfied with our services, so we have credited invoice ***We do not place disputed invoices with any collection agency, and we do not report anyone to Dun & Bradstreet
Our phone
records confirm that our ad sales rep Michael *** talked with Custom Rollforming's Mike *** for minutes on 10/30/14, and then again for minutes on 11/12/It is Mr***'s contention that he clearly quoted the $cost of four listings and that Mr*** agreed to that costIndeed, we mailed Mr*** a confirmation of the $order a couple days later 11/Please note that we were never notified of any dispute back then when the conversation would have been fresh in Mr***'s mind
Also please note that Custom Rollform's parent company, Bradbury Company, has advertised in our annual Kansas Manufacturers Directory every year since Each year the renewal has been handled verbally over the phone and we have never had a problem in those years
If Mr*** let his frustration manifest itself in rude or "bullying" behavior, then we sincerely apologizeHe has been counseled about proper customer service procedureAgain, we have credited the invoice and Custom Rollforming will receive no future calls
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate your timeThe parent company's advertisement is why we do not need Custom Rollform to advertise on their ownThank you
We do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice in question and ***.com will receive no further correspondence regarding this matter.***.com had ordered and paid for advertising in the previous five editions of the Directory,
but it seems there must have been a misunderstanding between Mr*** and Mr*** about the intent to renew for the edition.Per the customer's wishes, the invoice has been cancelled and we have removed ***.com from our calling list