Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Our sales rep Denice [redacted] has been out of the office on vacation for the past week and a half, which perhaps is the reason this has not been taken care ofHer notes from before she left do indicate that we are crediting the invoice and not pursuing paymentUnfortunately she had not gotten around to doing so before the July statement was mailed We credited the invoice todayNo need for the customer to return the directory Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Facts have prevailed! Thank you Revdex.com for your help
[redacted] Industries has been a customer of ours since at least (our records only go back years), purchasing directories and directory advertising [redacted] has ordered and paid for advertising in every edition of our annual [redacted] Manufacturers Register since For many years our contact at the company was [redacted] , but last year's advertising was authorized by [redacted] The Register is published each July, so on 1/28/our sales rep [redacted] phoned MrSch [redacted] to simply ask him if he wanted to renew for this year's edition MrSch [redacted] directed her to talk to [redacted] , so Ms [redacted] called Ms [redacted] Ms [redacted] and Ms [redacted] exchanged some emails, as Ms [redacted] had a couple questions about edition dates (since the Register is published in July, it is titled for the following year)Ms [redacted] quoted Ms [redacted] a renewal rate of $500, only $more than the company paid last year, and had simply been awaiting a response from Ms [redacted] as to whether or not she chose to renewThis complaint was apparently filed by the person that answers the phone for [redacted] Industries, someone who obviously understands very little about our procedures or the history of our business relationship Nearly every allegation in the complaint is untrue For example, [redacted] has always received a complimentary copy of the Register with their advertising, as do all display advertisers Last year Ms [redacted] even shipped MrSch [redacted] a 2nd copy at no chargeIf [redacted] chooses not to renew its advertising for this year, that's fine Ms [redacted] was simply calling a long-time customer to find out the company’s intentions for this year’s edition For the record, Ms [redacted] has been selling and renewing advertising here for years, and this is the first time someone has registered a Revdex.com complaint about her We will cease contacting this customer, and the company may reach out to us should it wish to renew its advertising for this year’s edition
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Our sales rep [redacted] maintains that in a 10/1/phone conversation Ms [redacted] authorized the $listing and gave him a new company name, web address and email address to use, and told him to run "just that"We mailed Ms [redacted] an order confirmation the next day, 10/2, and have no record of any problem or dispute being raised back then Nevertheless, we do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice and [redacted] will receive no further invoices or statements regarding this matter
We do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice in question and [redacted] .com will receive no further correspondence regarding this matter[redacted] .com had ordered and paid for advertising in the previous five editions of the Directory, but it seems there must have been a misunderstanding between Mr [redacted] and Mr [redacted] about the intent to renew for the edition.Per the customer's wishes, the invoice has been cancelled and we have removed [redacted] .com from our calling list
Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Our sales rep Denice [redacted] has been out of the office on vacation for the past week and a half, which perhaps is the reason this has not been taken care ofHer notes from before she left do indicate that we are crediting the invoice and not pursuing paymentUnfortunately she had not gotten around to doing so before the July statement was mailed We credited the invoice todayNo need for the customer to return the directory Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Facts have prevailed! Thank you Revdex.com for your help
[redacted] Industries has been a customer of ours since at least (our records only go back years), purchasing directories and directory advertising [redacted] has ordered and paid for advertising in every edition of our annual [redacted] Manufacturers Register since For many years our contact at the company was [redacted] , but last year's advertising was authorized by [redacted] The Register is published each July, so on 1/28/our sales rep [redacted] phoned MrSch [redacted] to simply ask him if he wanted to renew for this year's edition MrSch [redacted] directed her to talk to [redacted] , so Ms [redacted] called Ms [redacted] Ms [redacted] and Ms [redacted] exchanged some emails, as Ms [redacted] had a couple questions about edition dates (since the Register is published in July, it is titled for the following year)Ms [redacted] quoted Ms [redacted] a renewal rate of $500, only $more than the company paid last year, and had simply been awaiting a response from Ms [redacted] as to whether or not she chose to renewThis complaint was apparently filed by the person that answers the phone for [redacted] Industries, someone who obviously understands very little about our procedures or the history of our business relationship Nearly every allegation in the complaint is untrue For example, [redacted] has always received a complimentary copy of the Register with their advertising, as do all display advertisers Last year Ms [redacted] even shipped MrSch [redacted] a 2nd copy at no chargeIf [redacted] chooses not to renew its advertising for this year, that's fine Ms [redacted] was simply calling a long-time customer to find out the company’s intentions for this year’s edition For the record, Ms [redacted] has been selling and renewing advertising here for years, and this is the first time someone has registered a Revdex.com complaint about her We will cease contacting this customer, and the company may reach out to us should it wish to renew its advertising for this year’s edition
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Our sales rep [redacted] maintains that in a 10/1/phone conversation Ms [redacted] authorized the $listing and gave him a new company name, web address and email address to use, and told him to run "just that"We mailed Ms [redacted] an order confirmation the next day, 10/2, and have no record of any problem or dispute being raised back then Nevertheless, we do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice and [redacted] will receive no further invoices or statements regarding this matter
We do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice in question and [redacted] .com will receive no further correspondence regarding this matter[redacted] .com had ordered and paid for advertising in the previous five editions of the Directory, but it seems there must have been a misunderstanding between Mr [redacted] and Mr [redacted] about the intent to renew for the edition.Per the customer's wishes, the invoice has been cancelled and we have removed [redacted] .com from our calling list