Manufacturing Services

The equipment at this home was installed on January 6, Our company promises to remove any equipment within hours of installation if a customer is not 100% satisfied with our workAt the request of this customer two weeks later, we removed all equipment on January 20, and issued a full refund for all services rendered

The link that is provided in the above complaint will direct you to a page on the Mister Quik website that has a request estimate tabWhen the tab is selected, you will be directed to a new page that describes our free estimate policyThis reads:“Mister Quik is now scheduling free, no obligation in-home estimates via the internet for replacement of heating and air conditioning systems, water heaters and plumbing remodel & electrical projectsPlease complete the form below to receive a quick responseThank you for choosing usWe appreciate your business.”When we were contacted on 09/15/by Mr***, he explained that he was in need of an estimate to replace one outlet in his homeThis estimate request is not considered an electrical project, therefore a service fee was applicableHe was not satisfied with the explanation of our service, which is why we offered to waive the $service fee with any repair to help eliminate his frustrationsHe declinedWe are happy to extend our offer of waiving the $service fee with any repair if he would like to schedule his estimate

It was determined by our plumber that [redacted] had frozen pipes, which was the dictating factor on why he had no hot water coming from his water heaterWe at Mr Quik Home Services do not charge by the hour, but by the job to guarantee we are up front about our pricingOur technician listened for running water inside the wall to insure the customer did not have a frozen pipe that might have burstAs [redacted] provided in his statement, our technician then gave options to move forward that evening, and also gave the option to wait until the outside temperature returned above freezing for the problem to correct itselfWe genuinely want our customers to find value in a proper diagnosis, and are happy to refund the service fee in this circumstance since we failed to represent that value

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

When a service call was requested on November 22, 2016 it was explained by the customer that he believed he had an issue with the motherboard on the furnace that had been purchased off of Amazon. Our representative explained that the service fee to send our licensed technician out to the home would...

be $69.  At the time of the appointment, our technician presented an upfront price that was approved and signed off on that would allow him to properly troubleshoot the system. It was confirmed that the customer had a failed motherboard as well as a bad gas valve. The price quoted to properly repair the system was declined. As a company, we must have one of our trained professionals perform a full diagnostic to properly identify an issue or problem. We do this to insure we can stand behind our recommendations and be precise and confident in our work. Had we not performed this diagnostic, the additional needed repair would not have been identified. Prior to this appointment, we had not been to this customer’s home since February 11, 2015. At this electrical service appointment, a small wire repair was made. Our records show no prior HVAC appointments, nor have we collected $190 to do a prior diagnostic on the furnace. The amount collected at the time of service on 11/22/2016 was $213 ($69 service fee + $144 diagnostic fee).  This was the first payment collected since the electrical appointment two years prior.  Mister Quik is be happy to credit the amount already paid ($213) towards the repair work that was quoted. If this is not something that you would like to proceed with, we are willing to refund you the $114 diagnostic charge that was applied to your account to address your concerns.

It was determined by our plumber that [redacted] had frozen pipes, which was the dictating factor on why he had no hot water coming from his water heater. We at Mr Quik Home Services do not charge by the hour, but by the job to guarantee we are up front about our pricing. Our technician listened...

for running water inside the wall to insure the customer did not have a frozen pipe that might have burst. As [redacted] provided in his statement, our technician then gave options to move forward that evening, and also gave the option to wait until the outside temperature returned above freezing for the problem to correct itself. We genuinely want our customers to find value in a proper diagnosis, and are happy to refund the service fee in this circumstance since we failed to represent that value.

The link that is provided in the above complaint will direct you to a page on the Mister Quik website that has a request estimate tab. When the tab is selected, you will be directed to a new page that describes our free estimate policy. This reads:“Mister Quik is now scheduling free, no obligation...

in-home estimates via the internet for replacement of heating and air conditioning systems, water heaters and plumbing remodel & electrical projects. Please complete the form below to receive a quick response. Thank you for choosing us. We appreciate your business.”When we were contacted on 09/15/16 by Mr. [redacted], he explained that he was in need of an estimate to replace one outlet in his home. This estimate request is not considered an electrical project, therefore a service fee was applicable. He was not satisfied with the explanation of our service, which is why we offered to waive the $69 service fee with any repair to help eliminate his frustrations. He declined. We are happy to extend our offer of waiving the $69 service fee with any repair if he would like to schedule his estimate.

The equipment at this home was installed on January 6, 2017. Our company promises to remove any equipment within 72 hours of installation if a customer is not 100% satisfied with our work. At the request of this customer two weeks later, we removed all equipment on January 20, 2017 and issued a full...

refund for all services rendered.