We apologize to the customer for any inconvenienceWe have spoken to the customer yesterday and provided her with the information necessary to file a claim for proper compensationOnce that claim is filed, she will receive compensation from the carrier directlyMeanwhile, if there is anything else we can help her with or would simply like status updates on the claim process, she is welcome to call our office during our office hours Thank you,
We apologize for the delay in response to the customerWe have repeatedly attempted to contact the carrier for this refund but they have refused to respond to usWe last heard from the carrier in January and was advised that they would send the refund promptly but that has clearly not been the caseUnfortunately, the carrier can be the only party to provide this compensation since they carry the standard liability coverage and all compensation for moved items must come from the carrier directlyWe will continue to attempt to reach the carrier for the refund, and the customer is welcome to continue to contact us for any update
Complaint: [redacted] I am rejecting this response because: the response provided is inaccurate We are charged by cubic feet, not by "boxes" or "Number of items" The issue here is that the cubic feet for which I was charged was inaccurate and Map Systems failed to follow up on my documentary evidence to discover that I was overcharged or assist me with getting a refund as the contract which I executed with them provided that they would The background is as follows: Upon beginning the move once the carrier had left with my belongings I had contacted Map Systems multiple times about this issue and they had neglected to call me back until days later As I mentioned previously, upon arriving the carrier that they contracted encouraged me to split my things into multiple boxes, which I obliged Once we were done, the carrier gave me a significantly higher estimate and told me "Map Systems always under-estimates the actual space required to move", then the carrier threatened to not take my stuff if I did not sign their documentation As the agent for the carrier Map Systems are responsible for the carriers actions and for ensuring that honest measurements were taken of the belongings provided The carrier quoted me and forced me to sign without any proof of measurement, an increased bill of lading or moving estimate for cubic feet I had no metric for determining whether this was an accurate estimate I was pushed by high pressure and threatening statements into signing the documentation or having my belongings left on the street At the point of receiving my belongings after the deliver was I able to determine that I was significantly overcharged for the move by being able to see and being provided with factual documentation of the actual cubic feet used in my move which was cubic feet Upon learning this I sent photographs, statements and objective evidence to MapQuest for them to act on my behalf to get me a refund Map Systems neglected to ask for evidence of the actual cubic feet utilized or to get the documentation of the truck's actual storage, instead referring to the "number of items" and number of boxes, which is clearly a trick that they use to overcharge their clients and is not directly applicable to the amount I was charged I have since had to follow up directly with the carrier who acknowledged that I was significantly overcharged and I am attempting to but still have not received my refund Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Seth R [redacted] CALLED ME on the phone & NEVER told me that he was a brokerI told him I needed to move the next day from Michigan to TennesseeHe said he had a truck in a nearby city right now on their way to Florida & it would be stupid for the truck not to take my stuff to Tennessee on the wayI asked if I could use a credit card to pay when they got to Tennessee, Seth said yesI asked what the truck was going to say on the side of it & Seth said "Map Systems"I figured it was a legitimate moving company since they have their name on their trucksHe said he needed a deposit of $to move me & the balance could be paid by credit card in TennesseeI had no intention of canceling since the move was in hoursI was told a truck would be at my house at 9amA couple hours later a man called & said he was going to move in the morning & how was I going to pay when I got to TennesseeI told him w/a credit card & he hung upHe called back within minutes & said he doesn't take credit cards only money orders issued from the post officeI told him I was told by Seth I could use a credit cardI immediately called Map Systems to tell them what this guy said & they were closed for the dayI left a detailed message on their machineA few hours later someone else called & said he was going to move meI asked what was going to be the name on the truck & he said HE DIDN'T KNOW, HE WOULD PROBABLY GET A BUDGET RENTAL TRUCK & attach a trailer I was told the moving trucks were map Systems fleetI was never told these were brokers working out of a boiler roomThe bottom line is no one showed up at am to move me the next morning so services were NEVER renderedNo map Systems truck & they said they wouldn't take a credit card like Seth told me.I had to hire another moving companyReceipt attached Sincerely, [redacted]
We apologize for the inconveniences to this customerHowever, our customer care department has addressed his concerns and has provided a breakdown of the paperwork for the entire move that we received from the carrier after the job was completedBelow is the breakdown that was emailed to the customer once we reviewed the paperwork for any overagesThe customer also did not reach out to us with these concerns until 8/17/16, when the items were going to be deliveredAt that point, the Bill of Lading and charges were already signed and agreed upon between the customer and the carrier performing the move, so no discount or price intervention could be provided for him on his behalfIf we were called during piwith these concerns, we could have intervened and worked with the carrier for a discount to provide to the customer even if there were additional items on his inventory list that were not on the original paperworkBelow is the breakdown of the chargesClearly with over items more than the original estimate, the customer had legitimate overages that were charged accordingly to the contract that the customer signed "On your original estimate with Map Systems, we were informed of only total items; of which were boxesOn your paperwork from pick up, you have a total of items; of which are boxes(boxes, picture boxes, wardrobe boxes and plastic bins)You have over double the amount of items that we were informed.You signed off on the Bill of Lading, the revised estimate as well as all three (3) of the inventory listsYou were picked up on 8/12(Fri) and we received no phone call in regards to your overagesYou did not reach out to us until Wed 8/I did review all of your paperwork and I have listed your charges below.You had additional CF @ $= $1,280.37Additional Fuel: $89.63Long Carry Charge: $100.00Packing: $50.00Total: $1,520.00Estimate Subtotal: $2,184.63Overages: $1,520.00Total: $3,704.63MSI Discount: -$($3,424.63)Deposit: -$($2,924.63)1st Payment: -$2,000.00Delivery Balance: $924.63" The customer is welcome to reach out to us if there are any further questions about the paperwork or if there are any additional concerns that we can address about the move
We apologize for any inconvenience to the customerHowever, prior to the move, our Quality Assurance department spoke with the customer to reconfirm their inventory to ensure no additional items or overages at pick-up When reviewing the inventory with the customer, they never mentioned that the one gun safe was much larger than a standard safe and that there would be special instructions on getting it out of their basement, although we ask customers to be very specific about specialty items like gun safesThe carrier assigned for the move was unable to come in to service the move because when they arrived at pickup the safe was much larger than they anticipated and they were unable to remove it from the basement without special toolsThe customer and carrier came to an agreement to allow them to come back on another day to move the safe When they showed up 8/11/16, the carrier could not move forward with picking up the customer so we worked with the customer on getting picked up by another carrier We continuously made the customer offers to have them picked up by another carrierWe had three separate carriers assigned to this pickup between 8/10-8/16-We even put in a request that the customer receive a partial refund Since the customer chose to cancel their services within the cancellation window and a truck and carrier was already dispatched, the customer is unfortunately ineligible for a refund, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement: “Company Refund /Cancellation Policy: Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that Booking Fees/Deposits are non-refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [email protected] requests sent to Map Systems, Incafter business hours (6:PM EST) will be considered received on the following business day“ As per the agreement electronically signed by the customer when they booked the reservation with us on 7/14/at 5:PM EST using IP address [redacted] again on 7/18/at 4:PM EST using IP address [redacted] and again on 8/5/at 4:PM EST using IP address [redacted] the customer forfeits their deposit if they refuse services from the carrier prior to loading their items or cancel their move within the cancellation windowWe can gladly still offer the customer a partial refund as initially offered to themIf the customer is interested, we advise them to please contact us directly on our office line
Complaint: [redacted] I am rejecting this response because: I spoke with Patricia today with MAP SYSTEMS INCand asked who in specifically who told the carriers that we wanted the delivery day for the 25th because I never said that they don't know gave them the day of the 25th but it would be impossible to find out, then she proceeded to tell us that that did not matter as long as they made delivery for the day windowSo a company given information is not important according to Patricia as long as we receive our furniture soonI myself [redacted] talked with the carrier for the first time today July 2o, so there is no possible way I told anyone to make delivery date as of the 25th of JulyWhen I spoke with Abraham from One World Van Lines today he stated that "someone" gave him that date but no one can tell us whoMy family and I had thought weeks ago that our furniture was on the way to VirginiaEven Seth R [redacted] the dispatcher that booked our move for Map Systems inc was surprised that our furniture was not here when we spoke to him yesterdayHe said he had no idea about how the 25th was even a date given, and we worked with himI completely understand that the company has a few days before the day window closes, however the customer service and reps at this company is horribleAll I want to know is who gave the date of the 25th because it was not usThank you Sincerely, [redacted] ***
This customer made a reservation with us and then later cancelled the move and refused services on the day of piafter having signed our contract agreeing to the cancellation policy and having been on the phone with our representative for more than hours in reading the agreement in its entiretyShe agreed to the terms and conditions and we proceeded with dispatching her truckBecause of the last minute nature of her move, she was thoroughly explained and understood the cancellation policyBecause of the last minute cancellation and refusal of services, she is not eligible for a refund
At Map Systems, Inc, we try our best to address our customers' concerns prior, during, and after their long distance moveWe do apologize to Mr [redacted] for an extended delivery scheduleHowever in regards to the delivery of items, we cannot guarantee a specific delivery date and can only contact the carrier en route for an estimated delivery date of shipmentsKeep in mind that because these are long distance, cross-country moves, anything from delayed or changed routes, to shared trucks, to weather and DOT inspections can delay shipments from reaching their final destinations at the customers' desired timesWhile we have tried to reach the carrier for this route on several occasions, we have also not been able to get accurate delivery estimates and do understand the frustration that this may have caused Mr [redacted] We have finally received an accurate delivery date from the carrierThe truck is en route and Mr [redacted] 's items will be delivered between tomorrow (7/6/16) and the next day (7/7/16)We were also made aware from the carrier directly that the customer, Mr [redacted] , signed a First Delivery Date form upon pithat not only instructed the carrier of the customer's first available delivery date of (6/15/16) but also informed the customer that the carrier can take up to business days starting from that first available date to deliver the itemsThe customer agreed to the form and signedSo while the delays may be an inconvenience to the customer, the carrier was well within contract for this deliveryRegardless, we are still here to aid the customer with any questions or concerns that they may have towards the carrier about their move and we encourage them to reach out to our office directly to help them address those concernsAgain, we apologize for any inconvenience to the customer and his familyWe look forward to continue helping him with this dilemma further and appreciate the patience and cooperation on his behalf
We're sorry that the customer feels this way but they did sign and agree to our contract and hence a truck was dispatched to service her move to which the customer refusedThe customer's accusations are and slanderousWe would not doctor any documents, especially a signed contract by the customerAttached is the signed contract as proof that the customer agreed to the cancellation policy and terms and conditionsIn addition to all the terms being in writing, the customer reviewed the entire contract with our representative prior to booking the move and electronically signing it in a four hour conversationAlso attached is a screenshot of the contract prior to signing as proof that the customer must check off that they read, understood, and agreed to the cancellation policy and terms and conditionsWe would never falsify or "doctor" documents as the customer allegedAs you can see from the signed copy, the IP address, date and time the contract is signed is electronically registered showing validity of the signatureBecause the customer agreed to our services, we dispatched a carrier to perform the move and was then rejected services from the customer prior to the pick-up.***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because: We followed the carriers instruction to provide final delivery address and delivery date weeks prior to deliveryNo destination was set until I called on 8/8/and provided the final addressThe goods could not have gotten shipped prior to this date, since the destination was not setAgain, this means our shipment was shipped without notice Sincerely, [redacted]
Dear ***, Please be advised that the carrier for Map Systems sent a check to [redacted] ***- [redacted] in the amount of $I am waiting to see if it does, in fact, clearThank you for your time and patience
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: We do not agree with extra payment of $500-600 due on arrival (this was also somewhat disconcerting, and very uncomfortable for a young lady. thinking that cash would be pocketed, or that her belongings would not arrive because she was unable to pay cash up front immediately.) My daughter, [redacted] , told me she is more upset with the company, Map Systems, than the truckers.To begin with, she was NOTinformed that she was working with a broker/logistics company that would sub out the trucking. She was informed by carriers that Map Systems had their money with ***'s deposit and they wanted more to take the boxes. A professional company who probably lives by referrals should know that the people representing them ought to be polite, which they were not when [redacted] couldn't pay cash or check at the pick up time. The original person, I believe Christina F*, with whom [redacted] spoke, led her to believe that a few extra boxes would be no problem, and probably cost no extra.There WAS a problem as no -one was in the office for 5-6 days for [redacted] to change the box count. Nor was there any e-mail response. That is very worrying too. Secondly, she was upset that no -one had contacted her with a window, so was left hanging all day, after changing the date, which we can both understand. It was, however, inconvenient as she had planned to relocate on the Sunday. We ask that Map Systems look in to the drivers hired to be out in the field, for this is a people business. We ask also, that she NOT have to pay the extra $500-600 in any way upon delivery. We look forward to receiving her belongings in good condition, and in a timely manner, which also changed from 3 days to over a week. With all that went on, the company almost seemed like a scam. We hope that the issue can be resolved so that we CAN recommend this company. Thank you, in advnace for your attention to this matter. It turned out to be a $600 problem due in cash on the spot, and then changed to $500 upon delivery. This in itself did not sound very business like. She was "coerced" into signing that the extra money was acceptable, or the carriers would not leave. $600 for 8 boxes? Really? $75 per box which wasn't large. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: #- We did not have more than what our estimate laid out, which included boxes and our furnitureWhen the estimator called us, we did not need to outline or request additional space, because we packed what the estimate required of us #- We refused the discount because $is only a small dent in the, ultimately $2,more that was charged to usAnd we had been told that Map Systems was "figuring it out" and working on this matter while the move was taking placeThey told us this on four to five separate occasionsTherefore, when the movers showed up with out belongings, we expected that they would have a solution for us #- We were told that the companies were "figuring it out" and waited with the movers while this happenedIt took them hours to discuss the matter, with various carriers and third-parties fighting while we stood by and waitedAt the end of the day, we were so exhausted, we relented to paying the $2,more The carrier demanded cash, which we didn't have on-hand, and when that happened, they drove awayThey came back the next day and said the re-delivery fee would not be included in what we owe them After countless back and forth between various moving companies, which were contracted by Map Systems, our move ended up costing $more than the estimateRegards, [redacted]
We apologize for any inconvenience to the customerWe have contacted the carrier and they will be updating the customer shortly with their delivery date and arrangements
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the momentI will call Map Systems to follow up on the status, as they have requested I look forward to receiving appropriate compensation for the damaged furniture as a result of Map Systems employing Green Moving Sincerely, [redacted] ***
We apologize for any inconvenience to the customer, however upon pithe customer did have additional cubic feet which would increase the overall price of the move as stated both by our representatives and our contract which the customer agreed toWe do apologize for the unprofessional behavior of the carrier assigned to this particular jobWe have brought this up to the management of the carrier and have reprimanded and banned that crew from further working with usUnfortunately we cannot prevent all behavior on behalf of the carrier, but we can take action in no longer working with them after such unprofessional actions have occurred on jobsWe have yet to receive the full paperwork from the carrier to further review the overages, but we have requested the paperwork and should receive it shortly to review itIn the meantime, if the customer has any damages to their belongings we do invite the customer to contact our office directly to speak with one of our representatives to file a claim for proper compensation against the carrier who performed the moveThe claims process is not handled by our office but we can walk the customer through the process and help them in filing the claimWe are still here to aid the customer in any further issues that the customer may have and we advise them to contact us directly to our office numberAgain, we apologize for any inconvenience and we hope to hear from the customer to continue to serve them
We apologize to the customer for any inconvenienceWe contacted our carrier who performed the move, who was surprised by the complaint since the foreman for the move confirmed that the move went smoothlyThe customer did have a few overages, but a revised written estimate was given and agreed upon and the carrier is allowing the customer to put the remaining payment on a credit card to accommodate to her even though this is not standard procedureWe did contact the customer yesterday with the carrier on the line to conference everyone to discuss the complaint and see how we could help the customer, but she announced she was in a meeting and could not speakThe carrier is aware of the complaint and we followed up with the customer again via email to call us if we could be of further assistanceWe invite the customer to reach us directly via phone or email if we can assist her with any other issue
Complaint: [redacted] I am rejecting this response because: This matter is not getting resolvedWe will need to use other resources and avenues to resolve it.Regards, [redacted]
We apologize to the customer for any inconvenienceWe have spoken to the customer yesterday and provided her with the information necessary to file a claim for proper compensationOnce that claim is filed, she will receive compensation from the carrier directlyMeanwhile, if there is anything else we can help her with or would simply like status updates on the claim process, she is welcome to call our office during our office hours Thank you,
We apologize for the delay in response to the customerWe have repeatedly attempted to contact the carrier for this refund but they have refused to respond to usWe last heard from the carrier in January and was advised that they would send the refund promptly but that has clearly not been the caseUnfortunately, the carrier can be the only party to provide this compensation since they carry the standard liability coverage and all compensation for moved items must come from the carrier directlyWe will continue to attempt to reach the carrier for the refund, and the customer is welcome to continue to contact us for any update
Complaint: [redacted] I am rejecting this response because: the response provided is inaccurate We are charged by cubic feet, not by "boxes" or "Number of items" The issue here is that the cubic feet for which I was charged was inaccurate and Map Systems failed to follow up on my documentary evidence to discover that I was overcharged or assist me with getting a refund as the contract which I executed with them provided that they would The background is as follows: Upon beginning the move once the carrier had left with my belongings I had contacted Map Systems multiple times about this issue and they had neglected to call me back until days later As I mentioned previously, upon arriving the carrier that they contracted encouraged me to split my things into multiple boxes, which I obliged Once we were done, the carrier gave me a significantly higher estimate and told me "Map Systems always under-estimates the actual space required to move", then the carrier threatened to not take my stuff if I did not sign their documentation As the agent for the carrier Map Systems are responsible for the carriers actions and for ensuring that honest measurements were taken of the belongings provided The carrier quoted me and forced me to sign without any proof of measurement, an increased bill of lading or moving estimate for cubic feet I had no metric for determining whether this was an accurate estimate I was pushed by high pressure and threatening statements into signing the documentation or having my belongings left on the street At the point of receiving my belongings after the deliver was I able to determine that I was significantly overcharged for the move by being able to see and being provided with factual documentation of the actual cubic feet used in my move which was cubic feet Upon learning this I sent photographs, statements and objective evidence to MapQuest for them to act on my behalf to get me a refund Map Systems neglected to ask for evidence of the actual cubic feet utilized or to get the documentation of the truck's actual storage, instead referring to the "number of items" and number of boxes, which is clearly a trick that they use to overcharge their clients and is not directly applicable to the amount I was charged I have since had to follow up directly with the carrier who acknowledged that I was significantly overcharged and I am attempting to but still have not received my refund Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Seth R [redacted] CALLED ME on the phone & NEVER told me that he was a brokerI told him I needed to move the next day from Michigan to TennesseeHe said he had a truck in a nearby city right now on their way to Florida & it would be stupid for the truck not to take my stuff to Tennessee on the wayI asked if I could use a credit card to pay when they got to Tennessee, Seth said yesI asked what the truck was going to say on the side of it & Seth said "Map Systems"I figured it was a legitimate moving company since they have their name on their trucksHe said he needed a deposit of $to move me & the balance could be paid by credit card in TennesseeI had no intention of canceling since the move was in hoursI was told a truck would be at my house at 9amA couple hours later a man called & said he was going to move in the morning & how was I going to pay when I got to TennesseeI told him w/a credit card & he hung upHe called back within minutes & said he doesn't take credit cards only money orders issued from the post officeI told him I was told by Seth I could use a credit cardI immediately called Map Systems to tell them what this guy said & they were closed for the dayI left a detailed message on their machineA few hours later someone else called & said he was going to move meI asked what was going to be the name on the truck & he said HE DIDN'T KNOW, HE WOULD PROBABLY GET A BUDGET RENTAL TRUCK & attach a trailer I was told the moving trucks were map Systems fleetI was never told these were brokers working out of a boiler roomThe bottom line is no one showed up at am to move me the next morning so services were NEVER renderedNo map Systems truck & they said they wouldn't take a credit card like Seth told me.I had to hire another moving companyReceipt attached Sincerely, [redacted]
We apologize for the inconveniences to this customerHowever, our customer care department has addressed his concerns and has provided a breakdown of the paperwork for the entire move that we received from the carrier after the job was completedBelow is the breakdown that was emailed to the customer once we reviewed the paperwork for any overagesThe customer also did not reach out to us with these concerns until 8/17/16, when the items were going to be deliveredAt that point, the Bill of Lading and charges were already signed and agreed upon between the customer and the carrier performing the move, so no discount or price intervention could be provided for him on his behalfIf we were called during piwith these concerns, we could have intervened and worked with the carrier for a discount to provide to the customer even if there were additional items on his inventory list that were not on the original paperworkBelow is the breakdown of the chargesClearly with over items more than the original estimate, the customer had legitimate overages that were charged accordingly to the contract that the customer signed "On your original estimate with Map Systems, we were informed of only total items; of which were boxesOn your paperwork from pick up, you have a total of items; of which are boxes(boxes, picture boxes, wardrobe boxes and plastic bins)You have over double the amount of items that we were informed.You signed off on the Bill of Lading, the revised estimate as well as all three (3) of the inventory listsYou were picked up on 8/12(Fri) and we received no phone call in regards to your overagesYou did not reach out to us until Wed 8/I did review all of your paperwork and I have listed your charges below.You had additional CF @ $= $1,280.37Additional Fuel: $89.63Long Carry Charge: $100.00Packing: $50.00Total: $1,520.00Estimate Subtotal: $2,184.63Overages: $1,520.00Total: $3,704.63MSI Discount: -$($3,424.63)Deposit: -$($2,924.63)1st Payment: -$2,000.00Delivery Balance: $924.63" The customer is welcome to reach out to us if there are any further questions about the paperwork or if there are any additional concerns that we can address about the move
We apologize for any inconvenience to the customerHowever, prior to the move, our Quality Assurance department spoke with the customer to reconfirm their inventory to ensure no additional items or overages at pick-up When reviewing the inventory with the customer, they never mentioned that the one gun safe was much larger than a standard safe and that there would be special instructions on getting it out of their basement, although we ask customers to be very specific about specialty items like gun safesThe carrier assigned for the move was unable to come in to service the move because when they arrived at pickup the safe was much larger than they anticipated and they were unable to remove it from the basement without special toolsThe customer and carrier came to an agreement to allow them to come back on another day to move the safe When they showed up 8/11/16, the carrier could not move forward with picking up the customer so we worked with the customer on getting picked up by another carrier We continuously made the customer offers to have them picked up by another carrierWe had three separate carriers assigned to this pickup between 8/10-8/16-We even put in a request that the customer receive a partial refund Since the customer chose to cancel their services within the cancellation window and a truck and carrier was already dispatched, the customer is unfortunately ineligible for a refund, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement: “Company Refund /Cancellation Policy: Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that Booking Fees/Deposits are non-refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [email protected] requests sent to Map Systems, Incafter business hours (6:PM EST) will be considered received on the following business day“ As per the agreement electronically signed by the customer when they booked the reservation with us on 7/14/at 5:PM EST using IP address [redacted] again on 7/18/at 4:PM EST using IP address [redacted] and again on 8/5/at 4:PM EST using IP address [redacted] the customer forfeits their deposit if they refuse services from the carrier prior to loading their items or cancel their move within the cancellation windowWe can gladly still offer the customer a partial refund as initially offered to themIf the customer is interested, we advise them to please contact us directly on our office line
Complaint: [redacted] I am rejecting this response because: I spoke with Patricia today with MAP SYSTEMS INCand asked who in specifically who told the carriers that we wanted the delivery day for the 25th because I never said that they don't know gave them the day of the 25th but it would be impossible to find out, then she proceeded to tell us that that did not matter as long as they made delivery for the day windowSo a company given information is not important according to Patricia as long as we receive our furniture soonI myself [redacted] talked with the carrier for the first time today July 2o, so there is no possible way I told anyone to make delivery date as of the 25th of JulyWhen I spoke with Abraham from One World Van Lines today he stated that "someone" gave him that date but no one can tell us whoMy family and I had thought weeks ago that our furniture was on the way to VirginiaEven Seth R [redacted] the dispatcher that booked our move for Map Systems inc was surprised that our furniture was not here when we spoke to him yesterdayHe said he had no idea about how the 25th was even a date given, and we worked with himI completely understand that the company has a few days before the day window closes, however the customer service and reps at this company is horribleAll I want to know is who gave the date of the 25th because it was not usThank you Sincerely, [redacted] ***
This customer made a reservation with us and then later cancelled the move and refused services on the day of piafter having signed our contract agreeing to the cancellation policy and having been on the phone with our representative for more than hours in reading the agreement in its entiretyShe agreed to the terms and conditions and we proceeded with dispatching her truckBecause of the last minute nature of her move, she was thoroughly explained and understood the cancellation policyBecause of the last minute cancellation and refusal of services, she is not eligible for a refund
At Map Systems, Inc, we try our best to address our customers' concerns prior, during, and after their long distance moveWe do apologize to Mr [redacted] for an extended delivery scheduleHowever in regards to the delivery of items, we cannot guarantee a specific delivery date and can only contact the carrier en route for an estimated delivery date of shipmentsKeep in mind that because these are long distance, cross-country moves, anything from delayed or changed routes, to shared trucks, to weather and DOT inspections can delay shipments from reaching their final destinations at the customers' desired timesWhile we have tried to reach the carrier for this route on several occasions, we have also not been able to get accurate delivery estimates and do understand the frustration that this may have caused Mr [redacted] We have finally received an accurate delivery date from the carrierThe truck is en route and Mr [redacted] 's items will be delivered between tomorrow (7/6/16) and the next day (7/7/16)We were also made aware from the carrier directly that the customer, Mr [redacted] , signed a First Delivery Date form upon pithat not only instructed the carrier of the customer's first available delivery date of (6/15/16) but also informed the customer that the carrier can take up to business days starting from that first available date to deliver the itemsThe customer agreed to the form and signedSo while the delays may be an inconvenience to the customer, the carrier was well within contract for this deliveryRegardless, we are still here to aid the customer with any questions or concerns that they may have towards the carrier about their move and we encourage them to reach out to our office directly to help them address those concernsAgain, we apologize for any inconvenience to the customer and his familyWe look forward to continue helping him with this dilemma further and appreciate the patience and cooperation on his behalf
We're sorry that the customer feels this way but they did sign and agree to our contract and hence a truck was dispatched to service her move to which the customer refusedThe customer's accusations are and slanderousWe would not doctor any documents, especially a signed contract by the customerAttached is the signed contract as proof that the customer agreed to the cancellation policy and terms and conditionsIn addition to all the terms being in writing, the customer reviewed the entire contract with our representative prior to booking the move and electronically signing it in a four hour conversationAlso attached is a screenshot of the contract prior to signing as proof that the customer must check off that they read, understood, and agreed to the cancellation policy and terms and conditionsWe would never falsify or "doctor" documents as the customer allegedAs you can see from the signed copy, the IP address, date and time the contract is signed is electronically registered showing validity of the signatureBecause the customer agreed to our services, we dispatched a carrier to perform the move and was then rejected services from the customer prior to the pick-up.***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because: We followed the carriers instruction to provide final delivery address and delivery date weeks prior to deliveryNo destination was set until I called on 8/8/and provided the final addressThe goods could not have gotten shipped prior to this date, since the destination was not setAgain, this means our shipment was shipped without notice Sincerely, [redacted]
Dear ***, Please be advised that the carrier for Map Systems sent a check to [redacted] ***- [redacted] in the amount of $I am waiting to see if it does, in fact, clearThank you for your time and patience
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: We do not agree with extra payment of $500-600 due on arrival (this was also somewhat disconcerting, and very uncomfortable for a young lady. thinking that cash would be pocketed, or that her belongings would not arrive because she was unable to pay cash up front immediately.) My daughter, [redacted] , told me she is more upset with the company, Map Systems, than the truckers.To begin with, she was NOTinformed that she was working with a broker/logistics company that would sub out the trucking. She was informed by carriers that Map Systems had their money with ***'s deposit and they wanted more to take the boxes. A professional company who probably lives by referrals should know that the people representing them ought to be polite, which they were not when [redacted] couldn't pay cash or check at the pick up time. The original person, I believe Christina F
*, with whom [redacted] spoke, led her to believe that a few extra boxes would be no problem, and probably cost no extra.There WAS a problem as no -one was in the office for 5-6 days for [redacted] to change the box count. Nor was there any e-mail response. That is very worrying too. Secondly, she was upset that no -one had contacted her with a window, so was left hanging all day, after changing the date, which we can both understand. It was, however, inconvenient as she had planned to relocate on the Sunday. We ask that Map Systems look in to the drivers hired to be out in the field, for this is a people business. We ask also, that she NOT have to pay the extra $500-600 in any way upon delivery. We look forward to receiving her belongings in good condition, and in a timely manner, which also changed from 3 days to over a week. With all that went on, the company almost seemed like a scam. We hope that the issue can be resolved so that we CAN recommend this company. Thank you, in advnace for your attention to this matter. It turned out to be a $600 problem due in cash on the spot, and then changed to $500 upon delivery. This in itself did not sound very business like. She was "coerced" into signing that the extra money was acceptable, or the carriers would not leave. $600 for 8 boxes? Really? $75 per box which wasn't large. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: #- We did not have more than what our estimate laid out, which included boxes and our furnitureWhen the estimator called us, we did not need to outline or request additional space, because we packed what the estimate required of us #- We refused the discount because $is only a small dent in the, ultimately $2,more that was charged to usAnd we had been told that Map Systems was "figuring it out" and working on this matter while the move was taking placeThey told us this on four to five separate occasionsTherefore, when the movers showed up with out belongings, we expected that they would have a solution for us #- We were told that the companies were "figuring it out" and waited with the movers while this happenedIt took them hours to discuss the matter, with various carriers and third-parties fighting while we stood by and waitedAt the end of the day, we were so exhausted, we relented to paying the $2,more The carrier demanded cash, which we didn't have on-hand, and when that happened, they drove awayThey came back the next day and said the re-delivery fee would not be included in what we owe them After countless back and forth between various moving companies, which were contracted by Map Systems, our move ended up costing $more than the estimateRegards, [redacted]
We apologize for any inconvenience to the customerWe have contacted the carrier and they will be updating the customer shortly with their delivery date and arrangements
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the momentI will call Map Systems to follow up on the status, as they have requested I look forward to receiving appropriate compensation for the damaged furniture as a result of Map Systems employing Green Moving Sincerely, [redacted] ***
We apologize for any inconvenience to the customer, however upon pithe customer did have additional cubic feet which would increase the overall price of the move as stated both by our representatives and our contract which the customer agreed toWe do apologize for the unprofessional behavior of the carrier assigned to this particular jobWe have brought this up to the management of the carrier and have reprimanded and banned that crew from further working with usUnfortunately we cannot prevent all behavior on behalf of the carrier, but we can take action in no longer working with them after such unprofessional actions have occurred on jobsWe have yet to receive the full paperwork from the carrier to further review the overages, but we have requested the paperwork and should receive it shortly to review itIn the meantime, if the customer has any damages to their belongings we do invite the customer to contact our office directly to speak with one of our representatives to file a claim for proper compensation against the carrier who performed the moveThe claims process is not handled by our office but we can walk the customer through the process and help them in filing the claimWe are still here to aid the customer in any further issues that the customer may have and we advise them to contact us directly to our office numberAgain, we apologize for any inconvenience and we hope to hear from the customer to continue to serve them
We apologize to the customer for any inconvenienceWe contacted our carrier who performed the move, who was surprised by the complaint since the foreman for the move confirmed that the move went smoothlyThe customer did have a few overages, but a revised written estimate was given and agreed upon and the carrier is allowing the customer to put the remaining payment on a credit card to accommodate to her even though this is not standard procedureWe did contact the customer yesterday with the carrier on the line to conference everyone to discuss the complaint and see how we could help the customer, but she announced she was in a meeting and could not speakThe carrier is aware of the complaint and we followed up with the customer again via email to call us if we could be of further assistanceWe invite the customer to reach us directly via phone or email if we can assist her with any other issue
Complaint: [redacted] I am rejecting this response because: This matter is not getting resolvedWe will need to use other resources and avenues to resolve it.Regards, [redacted]