Maple Brook Apartments

"Hi there! I'm so sorry to hear your frustration in regards to your application experience with usI am the Property Manager and would love to speak with you about your concernsWe value your feedback and if you were denied, and feel as though you were miscommunicated too I would like to clear the air to ensure all is understoodWe certainly appreciate your interest in our community and value every resident and visitorWe lease to anyone that meets our criteria, and can never guarantee approvalAre you available for a call tomorrow? I will review your results for better explanation."" Hello [redacted] ! I wanted to personally apologize for any miscommunicationI did state during the tour that the countertops were a "granite style laminate" once in our upgraded apartment and again in our classic apartment to distinguish between the two different types of laminate usedDoing a joint tour, it is possible you might have been exploring another part of the apartment while I discussed that with the other girls presentAgain, I apologize for not taking the time to elaborate on the nature of the countertops with you personallyWhen we discussed a couple of your specific concerns, I did state that "We would take everything into consideration." While we did not discuss qualifications outside of your specific concerns, you did have a chance to review and sign to acknowledge them as part of your application before submitting the application or paying any feesWe don't have an application quota here at Maple Brook because our goal is not simply to secure applications but rather to secure a new home for those looking for oneWe love Ford Employees and Welcome with open arms those Ford Employees that meet our qualificationsI personally dislike having to deny anyone but it's not a personal decision for me to make and so as [redacted] stated, we cannot guarantee an approvalI did however, offer an option that could result in an approval that I do hope you'll considerBecause we do value your feedback, and ultimately would like to find a way to bring you home to Maplebrook, [redacted] and I are looking forward to speaking with you tomorrow! Thanks again for your feedback- [redacted] ""Hello [redacted] ! I wanted to address a couple of your updated concerns! We do use [redacted] however, the information pulled during the screening comes from one of the major Credit BureausExperian to be preciseYou may obtain a FREE copy of your credit report by contacting Experian directly within days of the date you received your follnoticeIf any information seems incorrect then we recommend reaching out to Experian to dispute information that you think is invalidWithout disclosing any information regarding your results, I will say that there are individual and group results to the credit screeningA group result may be different from an individual result and vice versaAn individual result during a group screening may also be different than an individual result in an individual screeningWe would be happy to discuss what this meant in your particular situation either by private message, a phone call or even in personThere is a simple answer however, it is inappropriate to discuss those details in a public mannerPlease reach out as we would like to make sure we have addressed all your concerns personally, professionally, and properlyThanks [redacted] ! "Warmest Regards, [redacted] ***Leasing ConsultantMaple Brook ApartmentsMaple Brook DriveLouisville, KY

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] We will proceed with our complaint with the attorney General of Kentucky and possibly a Federal lawsuit [redacted] is not in any position of authority with this apartment complex and should not be allowed to respond to this complaint [redacted] has avoided this complaint being seen by the company who owns Maple Brook Apartments to avoid himself from having possible action taken against his employment [redacted] Collins claimed to be the property manager when she responded to my Facebook review but she has failed to respond and instead an employee who claims to only be a rental agent has responded Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAccording to rent grow review we were approved and also according to rent grow information obtained was not accurateAlso according to our credit reports with all credit bureaus, there was not a legal credit inquiry performed and does not show on our reports [redacted] was also know as a different name which was sued in Federal court multiple times for fake reports and fraud, [redacted] then was changed to its current name which is also been sued for same illegaly activitiesAccording to tge [redacted] report all information was compiled by [redacted] not someone fro [redacted] If my is not returned I will file an attorney general complaint and federal lawsuit for fraud, bait and switch, discrimination which will result in subpoenas of their records for racially decided approvals, credit report based approvals, and/or employee quota documents [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

We received another letter that seems to require an additional response or "report"It also states that the customer who filed the complaint is still requesting her application fees be refundedWe stand by our responseShe applied with her husband and collectively, they were denied for credit reasons based on information pulled from Experian by ***They both signed to acknowledged our requirements and that their application fees were not refundable even in the case of a denialWhile we would like to discuss with her personally rather than publicly the details of the decision she has chosen not to communicate except publicly and therefore we are unable to disclose further details without disclosing personal information publiclyWe have made it clear that we welcome anyone who meets the criteria put forth in our application which is in accordance with fair housing law and was also signed and acknowledged by the applicants in this caseSo again, we stand by our response and policy not to refund application fees for denials. Please let us know if anything else is required of usThanks! Warmest Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
We will proceed with our complaint with the attorney General of Kentucky and possibly a Federal lawsuit. [redacted] is not in any position of authority with this apartment complex and should not be allowed to respond to this complaint. [redacted] has avoided this complaint being seen by the company who owns Maple Brook Apartments to avoid himself from having possible action taken against his employment. [redacted] Collins claimed to be the property manager when she responded to my Facebook review but she has failed to respond and instead an employee who claims to only be a  rental agent has responded.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. According to rent grow review we were approved and also according to rent grow information obtained was not accurate. Also according to our credit reports with all 4 credit bureaus, there was not a legal credit inquiry performed and does not show on our reports. [redacted] was also know as a different name which was sued in Federal court multiple times for fake reports and fraud,  [redacted] then was changed to its current name which is also been sued for same illegaly activities. According to tge [redacted] report all information was compiled by [redacted] not someone fro [redacted]. If my 105 is not returned I will file an attorney general complaint and federal lawsuit for fraud, bait and switch, discrimination which will result in subpoenas of their records for racially decided approvals, credit report based approvals,  and/or employee quota documents.  
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

"Hi there! I'm so sorry to hear your frustration in regards to your application experience with us. I am the Property Manager and would love to speak with you about your concerns. We value your feedback and if you were denied, and feel as though you were miscommunicated too I would like to clear the...

air to ensure all is understood. We certainly appreciate your interest in our community and value every resident and visitor. We lease to anyone that meets our criteria, and can never guarantee approval. Are you available for a call tomorrow? I will review your results for better explanation."" Hello [redacted]! I wanted to personally apologize for any miscommunication. I did state during the tour that the countertops were a "granite style laminate" once in our upgraded apartment and again in our classic apartment to distinguish between the two different types of laminate used. Doing a joint tour, it is possible you might have been exploring another part of the apartment while I discussed that with the other 3 girls present. Again, I apologize for not taking the time to elaborate on the nature of the countertops with you personally. When we discussed a couple of your specific concerns, I did state that "We would take everything into consideration." While we did not discuss qualifications outside of your specific concerns, you did have a chance to review and sign to acknowledge them as part of your application before submitting the application or paying any fees. We don't have an application quota here at Maple Brook because our goal is not simply to secure applications but rather to secure a new home for those looking for one. We love Ford Employees and Welcome with open arms those Ford Employees that meet our qualifications. I personally dislike having to deny anyone but it's not a personal decision for me to make and so as [redacted] stated, we cannot guarantee an approval. I did however, offer an option that could result in an approval that I do hope you'll consider. Because we do value your feedback, and ultimately would like to find a way to bring you home to Maplebrook, [redacted] and I are looking forward to speaking with you tomorrow! Thanks again for your feedback. -[redacted] ""Hello [redacted]! I wanted to address a couple of your updated concerns! We do use [redacted] however, the information pulled during the screening comes from one of the 4 major Credit Bureaus. Experian to be precise. You may obtain a FREE copy of your credit report by contacting Experian directly within 60 days of the date you received your follow-up notice. If any information seems incorrect then we recommend reaching out to Experian to dispute information that you think is invalid. Without disclosing any information regarding your results, I will say that there are individual and group results to the credit screening. A group result may be different from an individual result and vice versa. An individual result during a group screening may also be different than an individual result in an individual screening. We would be happy to discuss what this meant in your particular situation either by private message, a phone call or even in person. There is a simple answer however, it is inappropriate to discuss those details in a public manner. Please reach out as we would like to make sure we have addressed all your concerns personally, professionally, and properly. Thanks [redacted]! "Warmest Regards,[redacted]Leasing ConsultantMaple Brook Apartments11507 Maple Brook DriveLouisville, KY  40241