Maple Heights Hardware & Supply, Inc.

DEAR *** ***, THIS LETTER IS IN RESPONSE TO COMPLAINT # *** AND *** ***'S RESPONSE TO MY STATEMENTI AM FULLY AWARE OF WHAT MRS*** IS DEMANDING FOR A RESOLUTION TO THIS DISPUTE, HOWEVER AS I HAVE MADE VERY CLEAR SEVERAL TIMES NOW MAPLE HEIGHTS HARDWARE IS NOT GOING TO ISSUE A REFUND CHECK IN THIS CASETHE DUPLICATE PAYMENT FOR SERVICES RENDERED WAS MADE WITH A CREDIT CARD AND I WILL BE MORE THAN HAPPY TO ISSUE A CREDIT BACK TO THAT CREDIT CARDMRS *** HAS CHOICES, SHE CAN CONTINUE TO WASTE HER TIME WITH THE Revdex.com OR ANY OTHER ORGANIZATION SHE CHOOSES, DEMANDING THAT I ISSUE A REFUND CHECK, (WHICH IS NOT GOING TO HAPPEN) OR SHE CAN SIMPLY CALL ME TO HAVE THE CREDIT ISSUED BACK TO THE CARDIT'S THAT SIMPLETHE BOTTOM LINE IS I HAVE NO LEGAL OBLIGATION TO ISSUE A CHECK IN THIS CASE, SO I STRONGLY SUGGEST THAT IF MRS *** WOULD LIKE A CREDIT SHE SHOULD CALL WITH HER CREDIT CARD INFORMATION SO THAT THIS MATTER CAN BE RESOLVEDOBVIOUSLY MRS*** HAS A LOT OF TIME ON HER HANDS TO CONTINUE TO PURSUE THIS REDICULOUS DISPUTEHOWEVER, I DO NOT SO THIS LETTERWILL SERVE AS MY FINAL RESPONSE TO HER COMPLAINT AS I HAVE WASTED ENOUGH TIME AND ENERGY ON THIS MATTER
THANK YOU,
JOHN H*** MAPLE HEIGHTS HARDWARE 216-662-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** If refund is placed on the card she would incur fees for getting a cash advance to place back into checkingHe certainly won't pay that fee. What kind of company is this that won't issue a refund check? This man has a vulgar mouthRefund as requested will prevent us from ever having to speak to each other again

[redacted] DISPUTE RESOLUTION SPECIALIST Revdex.com
[redacted],
THIS LETTER IS IN RESPONSE TO COMPLAINT # [redacted].1 HAVE READ THE COMPLAINT, AND ALTHOUGH MOST OF IT'S CONTENT IS ACCURATE, SOME IS NOT. ON JANUARY 26TH MAPLE HEIGHTS HARDWARE SOLD A WATER HEATER INSTALLATION TO [redacted]'S MOTHER IN...

LAW. THE AMOUNT OF THE TRANSACTION WAS $809.99 AND WAS PAID FOR WITH CHECK tt 1131. ON THE 28TH OF JANUARY [redacted] CALLED ME AND EXPLAINED THAT THERE WERE NOT ENOUGH FUNDS IN THE ACCOUNT TO COVER THE TRANSACTION, THE CHECK WILL BE RETURNED AND SHE WOULD LIKE TO PAY FOR THE 5809.99 ON A CREDIT CARD. I ADDED A $20 FEE TO COVER THE NSF CHARGE. AT THIS TIME I TOLD [redacted] THAT WHEN THE CHECK CAME BACK I WOULD EITHER SHRED IT OR THEY CAN PICK IT UP. THIS WAS AN ACCEPTABLE ARRANGEMENT TO BOTH PARTIES AT THE TIME. SEVERAL DAYS LATER [redacted] CALLED, AND NOW SAID THAT THE CHECK WOULD BE HONORED BECAUSE OF OVERDRAFT PROTECTION AND INSISTED THAT I WRITE A REFUND CHECK TO REPLACE THE CHECK. I EXPLAINED TO HER THAT HER INITIAL CHOICE OF THE PAYMENT WAS THE CHECK AND THAT I WOULD BE MORE THAN HAPPY TO ISSUE A CREDIT FOR THE DUPLICATE PAYMENT ON THE CREDIT CARD FOR THE FULL AMOUNT PLUS THE $20 NSF FEE. I ALSO EXPLAINED THAT ENOUGH TIME WAS ALREADY WASTED ON THIS MESS AND THAT I WAS NOT IN AGREEMENT WITH WASTING ANY MORE OF MY ACCOUNTING DEPARTMENT'S TIME ISSUING A REFUND CHECK,MAKING ADJUSTMENTS TO OUR GENERAL LEDGER,AND HAVING TO ADJUST THE CASH DRAWER TO COVER THE REFUND CHECK.
THE ACCUSATIONS OF ME NOT RETURNINGCALLS AND AVOIDING THIS ISSUE ARE NOT ACCURATE. I WAS TOLD BY MY BANK TO WAIT UNTIL MONDAY, FEBRUARY 8TH TO INSURE IN FACT THAT THE CHECK DID CLEAR.I TOLD [redacted] THIS AND TOLD HER I WAS GOING TO BE OUT OF TOWN AND THAT I WOULD CALL THE BANK ON TUESDAY AND CALL HER WHEN I DID. I DID MISS THAT ONE PROMISED RETURN CALL ON TUESDAY, FEB 9TH BECAUSE I WAS OUT OF TOWN LONGER THAN WHAT WAS EXPECTED.
HONESTLY MOST OF THE PROBLEM STEMMED FROM THE FACT THAT [redacted] THOUGHT SHE WOULD DICTATE WHAT I WAS GOING TO DO TO CORRECT THEIR MISTAKE INSTEAD OF ASKING POLITELY IF A REFUND CHECK WAS A POSSIBILITY, OR IF I COULD PLEASE WORK WITH THEM.
I WAS ACCUSED BY MRS. [redacted]'S HUSBAND OF "DOING SOMETHING SHADY AND DISHONEST" MAPLE HEIGHTS HARDWARE & SUPPLY HAS BEEN IN BUSINESS FOR ALMOST 70 YEARS. SMALL BUSINESSES DO NOT SURVIVE BY ENGAGING IN "SHADY" OR "DISHONEST" BUSINESS.
THANK YOU,
JOHN H[redacted]
OWNER MAPLE HEIGHTS HARDWARE & SUPPLY