[redacted] DISPUTE RESOLUTION SPECIALIST Revdex.com ***, THIS LETTER IS IN RESPONSE TO COMPLAINT # [redacted] HAVE READ THE COMPLAINT, AND ALTHOUGH MOST OF IT'S CONTENT IS ACCURATE, SOME IS NOTON JANUARY 26TH MAPLE HEIGHTS HARDWARE SOLD A WATER HEATER INSTALLATION TO [redacted] 'S MOTHER IN LAWTHE AMOUNT OF THE TRANSACTION WAS $AND WAS PAID FOR WITH CHECK tt ON THE 28TH OF JANUARY [redacted] CALLED ME AND EXPLAINED THAT THERE WERE NOT ENOUGH FUNDS IN THE ACCOUNT TO COVER THE TRANSACTION, THE CHECK WILL BE RETURNED AND SHE WOULD LIKE TO PAY FOR THE ON A CREDIT CARDI ADDED A $FEE TO COVER THE NSF CHARGEAT THIS TIME I TOLD [redacted] THAT WHEN THE CHECK CAME BACK I WOULD EITHER SHRED IT OR THEY CAN PICK IT UPTHIS WAS AN ACCEPTABLE ARRANGEMENT TO BOTH PARTIES AT THE TIMESEVERAL DAYS LATER [redacted] CALLED, AND NOW SAID THAT THE CHECK WOULD BE HONORED BECAUSE OF OVERDRAFT PROTECTION AND INSISTED THAT I WRITE A REFUND CHECK TO REPLACE THE CHECKI EXPLAINED TO HER THAT HER INITIAL CHOICE OF THE PAYMENT WAS THE CHECK AND THAT I WOULD BE MORE THAN HAPPY TO ISSUE A CREDIT FOR THE DUPLICATE PAYMENT ON THE CREDIT CARD FOR THE FULL AMOUNT PLUS THE $NSF FEEI ALSO EXPLAINED THAT ENOUGH TIME WAS ALREADY WASTED ON THIS MESS AND THAT I WAS NOT IN AGREEMENT WITH WASTING ANY MORE OF MY ACCOUNTING DEPARTMENT'S TIME ISSUING A REFUND CHECK,MAKING ADJUSTMENTS TO OUR GENERAL LEDGER,AND HAVING TO ADJUST THE CASH DRAWER TO COVER THE REFUND CHECK THE ACCUSATIONS OF ME NOT RETURNINGCALLS AND AVOIDING THIS ISSUE ARE NOT ACCURATEI WAS TOLD BY MY BANK TO WAIT UNTIL MONDAY, FEBRUARY 8TH TO INSURE IN FACT THAT THE CHECK DID CLEAR.I TOLD [redacted] THIS AND TOLD HER I WAS GOING TO BE OUT OF TOWN AND THAT I WOULD CALL THE BANK ON TUESDAY AND CALL HER WHEN I DIDI DID MISS THAT ONE PROMISED RETURN CALL ON TUESDAY, FEB 9TH BECAUSE I WAS OUT OF TOWN LONGER THAN WHAT WAS EXPECTED HONESTLY MOST OF THE PROBLEM STEMMED FROM THE FACT THAT [redacted] THOUGHT SHE WOULD DICTATE WHAT I WAS GOING TO DO TO CORRECT THEIR MISTAKE INSTEAD OF ASKING POLITELY IF A REFUND CHECK WAS A POSSIBILITY, OR IF I COULD PLEASE WORK WITH THEM I WAS ACCUSED BY MRS [redacted] 'S HUSBAND OF "DOING SOMETHING SHADY AND DISHONEST" MAPLE HEIGHTS HARDWARE & SUPPLY HAS BEEN IN BUSINESS FOR ALMOST YEARSSMALL BUSINESSES DO NOT SURVIVE BY ENGAGING IN "SHADY" OR "DISHONEST" BUSINESS THANK YOU, JOHN H [redacted] OWNER MAPLE HEIGHTS HARDWARE & SUPPLY
[redacted] DISPUTE RESOLUTION SPECIALIST Revdex.com ***, THIS LETTER IS IN RESPONSE TO COMPLAINT # [redacted] HAVE READ THE COMPLAINT, AND ALTHOUGH MOST OF IT'S CONTENT IS ACCURATE, SOME IS NOTON JANUARY 26TH MAPLE HEIGHTS HARDWARE SOLD A WATER HEATER INSTALLATION TO [redacted] 'S MOTHER IN LAWTHE AMOUNT OF THE TRANSACTION WAS $AND WAS PAID FOR WITH CHECK tt ON THE 28TH OF JANUARY [redacted] CALLED ME AND EXPLAINED THAT THERE WERE NOT ENOUGH FUNDS IN THE ACCOUNT TO COVER THE TRANSACTION, THE CHECK WILL BE RETURNED AND SHE WOULD LIKE TO PAY FOR THE ON A CREDIT CARDI ADDED A $FEE TO COVER THE NSF CHARGEAT THIS TIME I TOLD [redacted] THAT WHEN THE CHECK CAME BACK I WOULD EITHER SHRED IT OR THEY CAN PICK IT UPTHIS WAS AN ACCEPTABLE ARRANGEMENT TO BOTH PARTIES AT THE TIMESEVERAL DAYS LATER [redacted] CALLED, AND NOW SAID THAT THE CHECK WOULD BE HONORED BECAUSE OF OVERDRAFT PROTECTION AND INSISTED THAT I WRITE A REFUND CHECK TO REPLACE THE CHECKI EXPLAINED TO HER THAT HER INITIAL CHOICE OF THE PAYMENT WAS THE CHECK AND THAT I WOULD BE MORE THAN HAPPY TO ISSUE A CREDIT FOR THE DUPLICATE PAYMENT ON THE CREDIT CARD FOR THE FULL AMOUNT PLUS THE $NSF FEEI ALSO EXPLAINED THAT ENOUGH TIME WAS ALREADY WASTED ON THIS MESS AND THAT I WAS NOT IN AGREEMENT WITH WASTING ANY MORE OF MY ACCOUNTING DEPARTMENT'S TIME ISSUING A REFUND CHECK,MAKING ADJUSTMENTS TO OUR GENERAL LEDGER,AND HAVING TO ADJUST THE CASH DRAWER TO COVER THE REFUND CHECK THE ACCUSATIONS OF ME NOT RETURNINGCALLS AND AVOIDING THIS ISSUE ARE NOT ACCURATEI WAS TOLD BY MY BANK TO WAIT UNTIL MONDAY, FEBRUARY 8TH TO INSURE IN FACT THAT THE CHECK DID CLEAR.I TOLD [redacted] THIS AND TOLD HER I WAS GOING TO BE OUT OF TOWN AND THAT I WOULD CALL THE BANK ON TUESDAY AND CALL HER WHEN I DIDI DID MISS THAT ONE PROMISED RETURN CALL ON TUESDAY, FEB 9TH BECAUSE I WAS OUT OF TOWN LONGER THAN WHAT WAS EXPECTED HONESTLY MOST OF THE PROBLEM STEMMED FROM THE FACT THAT [redacted] THOUGHT SHE WOULD DICTATE WHAT I WAS GOING TO DO TO CORRECT THEIR MISTAKE INSTEAD OF ASKING POLITELY IF A REFUND CHECK WAS A POSSIBILITY, OR IF I COULD PLEASE WORK WITH THEM I WAS ACCUSED BY MRS [redacted] 'S HUSBAND OF "DOING SOMETHING SHADY AND DISHONEST" MAPLE HEIGHTS HARDWARE & SUPPLY HAS BEEN IN BUSINESS FOR ALMOST YEARSSMALL BUSINESSES DO NOT SURVIVE BY ENGAGING IN "SHADY" OR "DISHONEST" BUSINESS THANK YOU, JOHN H [redacted] OWNER MAPLE HEIGHTS HARDWARE & SUPPLY