Brought my audi ain for an epc light that came on briefly while driving and a recall from audi regarding a faulty fuel pumpTim K [redacted] from service called the next day after the maple hill auto group technicians worked on my car and told me my car all of a sudden started leaking alot of oilHe told me it was really strange and he confirmed my audi did NOT have this problem when I brought it in for service but that it broke only after they had the vehicle in their possession Skipping ahead tim spoke with his service manager steveSteve was cold and unfriendly simply telling me its not their fault that the oil started leaking while in their shop and that they will not do anything for me I paid for a rental car for a week and drove mintues two way two times to resolve the issue with no resolutionIn the end they didnt even fix the recall! Steve W [redacted] gives me the feeling he doesnt care for the customer and would rather cover up a possible mistake from one of his technicians than help paying customersPlease avoid this audi dealership at all costsI'd reccomend driving to Grand Rapids audi its worth the drive because unlike maple hill auto group they actually care about their customers
Brought my 2015 audi a3 in for an epc light that came on briefly while driving and a recall from audi regarding a faulty fuel pump. Tim K[redacted] from service called the next day after the maple hill auto group technicians worked on my car and told me my car all of a sudden started leaking alot of oil. He told me it was really strange and he confirmed my audi did NOT have this problem when I brought it in for service but that it broke only after they had the vehicle in their possession.
Skipping ahead tim spoke with his service manager steve. Steve was cold and unfriendly simply telling me its not their fault that the oil started leaking while in their shop and that they will not do anything for me.
I paid for a rental car for a week and drove 45 mintues two way two times to resolve the issue with no resolution. In the end they didnt even fix the recall!
Steve W[redacted] gives me the feeling he doesnt care for the customer and would rather cover up a possible mistake from one of his technicians than help paying customers. Please avoid this audi dealership at all costs. I'd reccomend driving to Grand Rapids audi its worth the drive because unlike maple hill auto group they actually care about their customers.
Brought my audi ain for an epc light that came on briefly while driving and a recall from audi regarding a faulty fuel pumpTim K [redacted] from service called the next day after the maple hill auto group technicians worked on my car and told me my car all of a sudden started leaking alot of oilHe told me it was really strange and he confirmed my audi did NOT have this problem when I brought it in for service but that it broke only after they had the vehicle in their possession Skipping ahead tim spoke with his service manager steveSteve was cold and unfriendly simply telling me its not their fault that the oil started leaking while in their shop and that they will not do anything for me I paid for a rental car for a week and drove mintues two way two times to resolve the issue with no resolutionIn the end they didnt even fix the recall! Steve W [redacted] gives me the feeling he doesnt care for the customer and would rather cover up a possible mistake from one of his technicians than help paying customersPlease avoid this audi dealership at all costsI'd reccomend driving to Grand Rapids audi its worth the drive because unlike maple hill auto group they actually care about their customers
Brought my 2015 audi a3 in for an epc light that came on briefly while driving and a recall from audi regarding a faulty fuel pump. Tim K[redacted] from service called the next day after the maple hill auto group technicians worked on my car and told me my car all of a sudden started leaking alot of oil. He told me it was really strange and he confirmed my audi did NOT have this problem when I brought it in for service but that it broke only after they had the vehicle in their possession.
Skipping ahead tim spoke with his service manager steve. Steve was cold and unfriendly simply telling me its not their fault that the oil started leaking while in their shop and that they will not do anything for me.
I paid for a rental car for a week and drove 45 mintues two way two times to resolve the issue with no resolution. In the end they didnt even fix the recall!
Steve W[redacted] gives me the feeling he doesnt care for the customer and would rather cover up a possible mistake from one of his technicians than help paying customers. Please avoid this audi dealership at all costs. I'd reccomend driving to Grand Rapids audi its worth the drive because unlike maple hill auto group they actually care about their customers.