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Maple Ridge Kennels

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Maple Ridge Kennels Reviews (2)

*** *** of Maple Ridge Kennels contacted us and agreed to our terms of an apology and refundHe requested that I remove my complaint from Revdex.comIf this possible, we would like to do thisI appreciate what Revdex.com has done to get our issue resolved
class=""> *** *** The ID number for the complaint is: ***

Review: We adopted a dog from them on December 12. He was an older dog, about ten years old, and we were told that he was great with children and was kennel trained. We had him for about a week and things were going fairly smoothly as it would with any dog. We found out he wasn't kennel trained as we left him in the kennel for 45 min during the week only to come home to a broken kennel door. On December 19, myself and my kids were playing on the couch next to the dog and my son accidentally fell on him (he's three) and the dog bit him repeatedly on the face and shoulder, drawing blood. We called the kennel and returned him that night for fear of the safety of our child. The kennel refused to acknowledge that the dog had any part in the biting and blamed it on my child. Granted this whole scenario was an accident but the dogs reaction was excessive and the kennel showed no remorse. They were supposed to call the next day to follow up with us and they did not. We called them after the 24hrs and they told us they were "busy" as if a child being bitten by a dog they adopted to us wasn't a serious issue. We asked for a refund, as our son got a fear of dogs and we wouldn't be "exchanging" him (as they put it). They refused the refund saying they were a non-profit and didn't do that even though it is not written in the contract we signed. When asked to provide the owners name, they refused. The manager said she did not care our child was bitten and then later lied about it. We just wanted our money back from a horrible experience we had and they refused, showing little to no concern. The dog was not what they said he was.Desired Settlement: We want the 250 adoption fee refunded and a written apology would be tactful.

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Response:

[redacted] of Maple Ridge Kennels contacted us and agreed to our terms of an apology and refund. He requested that I remove my complaint from Revdex.com. If this possible, we would like to do this. I appreciate what Revdex.com has done to get our issue resolved. [redacted] The ID number for the complaint is: [redacted]

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Description: Pet Boarding & Kennels

Address: 30 Affeldt Dr, Groton, Connecticut, United States, 06340-4801

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