Maple Shade Mazda

Complaint: [redacted] I am rejecting this response because: There was a crack on the dashboard on the passenger side of the vehicle that was not there prior to the work being done Regards, [redacted]

Tell us why here...There was no "faulty" work performed as the customer is suggestingWe replaced the engine to the vehicleThere is a month/12,mile warranty on the work we performed. I would recommend that customer contact his insurance provider and re-open the claim since the vehicle was in a front end collision

Tell us why here...Customers vehicle was into our dealership to have the engine replacedCustomer picked up on Friday, May 1stWhile waiting for his vehicle to be pulled around, customer became upset and angryCustomer started to insult service personal and than attempted to drive other customers
away, as they where here picking up their vehiclesCustomer called on Monday, May 4th and at this time spoke to the service managerCustomer started with saying their was a crack in his dashService manager explained to customer that there is no reason for a tech to be inside the vehicle while installing an engine, and reminded customer that his vehicle was just in an accident and had body work doneService manager asked customer to stop by dealer so this cracked dash could be inspectedAt this time customer again became very upset and angry while insulting the service manager with names and profanityAT NO TIME WAS THE CUSTOMER THREATENED WITH VIOLENCE IN ANY WAY! After customer hung up the phone, Mrs*** called back and service manager spoke to herThe conversation went smooth and service manager aked if she would be able to bring vehicle into dealer, or take a picture and email itMrs*** said she would get back to usWe would like to see if we can settle this situation with our customer, but he just found it easier to insult and use foul language towards anyone attempting to help him

Complaint: ***
I am rejecting this response because:
No refund on faulty work This is terrible customer service
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:  There was a crack on the dashboard  on the passenger side of the vehicle that was not there prior to the work being done.  
Regards,
[redacted]

Review: Vehicle was sent in for repair on April 17th. Returned to me last Friday, 1st of May. Repair bill cost $1,186.11 When the vehicle was returned to me their was a large crack on the dashboard on the passenger side just above the glove department door. I contacted Maple Shade Mazda, and was told by the service manager to "Go [redacted] yourself" and then he then threatened me with violence, telling me that they were not responsible for damage dash board. I do not feel safe going to this dealership again as I think the service manager might get violent. I have already opened a complaint with Mazda Corporate regarding the matter and was given the Reference #[redacted]Desired Settlement: I do not feel safe allowing Maple Shade Mazda to work on my vehicle in any way. I don't feel the repair work is done correctly, and I worry about violence from the service department there. I would just like to be refunded for the difference a new dashboard would cost.

Business

Response:

Tell us why here...Customers vehicle was into our dealership to have the engine replaced. Customer picked up on Friday, May 1st. While waiting for his vehicle to be pulled around, customer became upset and angry. Customer started to insult service personal and than attempted to drive other customers away, as they where here picking up their vehicles. Customer called on Monday, May 4th and at this time spoke to the service manager. Customer started with saying their was a crack in his dash. Service manager explained to customer that there is no reason for a tech to be inside the vehicle while installing an engine, and reminded customer that his vehicle was just in an accident and had body work done. Service manager asked customer to stop by dealer so this cracked dash could be inspected. At this time customer again became very upset and angry while insulting the service manager with names and profanity. AT NO TIME WAS THE CUSTOMER THREATENED WITH VIOLENCE IN ANY WAY! After customer hung up the phone, Mrs. [redacted] called back and service manager spoke to her. The conversation went smooth and service manager aked if she would be able to bring vehicle into dealer, or take a picture and email it. Mrs. [redacted] said she would get back to us. We would like to see if we can settle this situation with our customer, but he just found it easier to insult and use foul language towards anyone attempting to help him.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

No refund on faulty work. This is terrible customer service.

Regards,

Business

Response:

Tell us why here...There was no "faulty" work performed as the customer is suggesting. We replaced the engine to the vehicle. There is a 12 month/12,000 mile warranty on the work we performed. I would recommend that customer contact his insurance provider and re-open the claim since the vehicle was in a front end collision.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: There was a crack on the dashboard on the passenger side of the vehicle that was not there prior to the work being done.

Regards,

Review: I dropped my vehical off for my routine oil change (I leave it there for the day since my work is down the street) I received a call a couple hours later explaining to me that my tires are getting pretty worn out and that they would recommend a tire rotation and a front end alignment. The service manager told me this would be a good idea because this would buy me time in having to replace the tires. He also told me I needed front brake pads. I told him to go ahead and due the recommended tire rotation and alignment and he quoted me the price and I told him my husband can due the front brakes. He said ok quoted the price which I agreed. I was called back by one of the girls in the office and they told me my vehicle was done and she gave me the price with tax. I told her ok and I would be there to pick it up. When I arrived I went to the cashier to pay and while she was running my card the service manager leaned over and said just want to let you no that since the tire rotation there is noise and rattleing. I looked at him and shrugged my shoulders and signed by cr card receipt. I left in my car and started driving home and after I picked up some speed I was scared. The noise was so loud it was coming thru my front vents and the car was pulling to the left. I called them back and told them I am not sure what you did to my car but I do not feel safe driving it and it was pulling to the left and that my car never pulled. First he told me it was the road and then he told me to bring it back and I could drive it with a technician. So I did bring it back and the service manager [redacted] looked at me and said I told you it was loud. I said did you drive it and he said no I asked him to please drive it and tell me it is safe he walked me to the customer waiting room and was back in 3 minutes. All I wanted to know from him was if it was safe and he would not answer me he had a heated dispute with me, I felt bullied and harrased and left in tears. link [redacted]Desired Settlement: With reading the other complaints above I would also like a refund so I can take my vehicle somewhere else to be fixed. No one should have to be humilated and bullied in a place of business like I was.

Business

Response:

Customer dropped of to dealer on 9/3/14 for courtesy oil change. During our full circle inspection, tech found that front brake pads were worn and that the front tires were worn at 3/32. The rear tires were better in tread depth, at 6/32, but were very choppy in wear most likely due to lack of tire rotations and balancing, alignments, and low tire pressures.Service manager called customer and recommended replacing front brake pads and replacing 4 tires and having an alignment performed. Customer declined the front brake job and declined replacing tires. She did authorize the service manager to rotate the tires, and perform an alignment to help prolong the life of the tires. Customer was told that this can lead to road noise due to flat wear spots in tire tread and tires being moved to different positions on the car. Customer called her husband and called service manager back to once again authorize service manager to perform tire rotation and wheel alignment. Customer came into pick up vehicle and service manager explained to her that she was going to feel some rumbling due to choppy wearing tires on the front. She paid and took vehicle only to come back in ten minutes complaining she didn't feel safe and that she wanted her money back. Service manager explained that the only way we could get rid of that rumbling was to replace the tires, like recommended earlier, or he would have the tires rotated back to the spots where they came in on. Customer wanted her money back and service manager declined that. Service manager offered to have 4 tires installed at no charge to her if she purchased the tires. Customer declined. If customer would like to come back to dealer and purchase tires, service manger will have them installed for her at no charge, like offered on 9/3/14.

Consumer

Response:

Review: [redacted]I am rejecting this response because: I was called by the service manager and told the tires had wear on them and he would recommend a rotation to prolong the life of the tires. I said ok. I was then told I needed front brake pads and told him my husband could take care of that. That was the extent of the conversation except I also did ask if my husband did the brakes would that affect any warranties and he said no. When I came in to pick up the vehicle as the customer service girl was swipping my credit card for payment the service manager leaned over towards me and said I just want to let you know there is some vibrating and bumping due to the tires being rotated. I was then signing the paperwork and was just like ok. He didnt seem like this was a big deal. I can now see by the dealers response they will refuse to take blame as they must of done in the past since there is multiple complaints against the service manager on the internet. I guess we are making up stories on how we were treated. I will not come back to this dealer ship and I still would like my money back. Regards,[redacted]

Business

Response:

Dealer offers to cover the labor to install 4 tires for customer ($106.00 value)

Consumer

Response:

Review: [redacted]I am rejecting this response because:The service manager at this business needs to understand he cannot treat and humiliate customers the way he does. After the way I was treated I will never return to this place of business. I would like a refund so I can have the tires replaced at a business that treats customers with respect and understanding of their concerns.Regards,[redacted]