Maplegate Media Group

Thank you for contacting us regarding Mr***'s complaint [redacted] We have resolved the matter by giving him a complete refund Our subscription service bureau had been in contact with Mr [redacted] on several occasions, and we had sent out the replacements copies as requestedWe have no idea why USPS was unable to deliver the original copies or the replacements Had Mr [redacted] informed us the replacement copies had not arrived, we would have suggested a refundAfter reviewing the correspondence between our customer service team and Mr***, we are confused as to why he felt it necessary to contact the Revdex.comIn any case, we have resolved the matter by giving him a complete refund [redacted] Associate Publisher

Thank you for contacting us regarding Mr. [redacted]'s complaint[redacted]. We have resolved the matter by giving him a complete refund.
Our subscription service bureau had been in contact with Mr. [redacted] on several occasions, and we had sent out the replacements copies as requested. We have no...

idea why USPS was unable to deliver the original copies or the replacements.
Had Mr. [redacted] informed us the replacement copies had not arrived, we would have suggested a refund. After reviewing the correspondence between our customer service team and Mr. [redacted], we are confused as to why he felt it necessary to contact the Revdex.com. In any case, we have resolved the matter by giving him a complete refund.
[redacted]
Associate Publisher

Review: I purchased a subscription with the Maplegate Media Group for [redacted] magazine. I received a few issues and the subscription stopped. I emailed customer service inquiring about the my missing subscriptions. Customer service responded with an apology and promised to send the missing issues. Months went by and still no subscriptions. I email customer service once again and they find the subscriptions were not sent out. Customer service promised to send the subscriptions again along with an extension for additional magazines for the trouble. Months passed by and still no subscriptions. I have emailed customer service with no response now.Desired Settlement: I would like the magazine subscriptions fulfilled along with with the additional magazines promised. If the company cannot delivery upon their commitment and promise, I would like a refund.

Business

Response:

Thank you for contacting us regarding Mr. [redacted]'s complaint[redacted]. We have resolved the matter by giving him a complete refund.

Our subscription service bureau had been in contact with Mr. [redacted] on several occasions, and we had sent out the replacements copies as requested. We have no idea why USPS was unable to deliver the original copies or the replacements.

Had Mr. [redacted] informed us the replacement copies had not arrived, we would have suggested a refund. After reviewing the correspondence between our customer service team and Mr. [redacted], we are confused as to why he felt it necessary to contact the Revdex.com. In any case, we have resolved the matter by giving him a complete refund.

Associate Publisher