Mapquest, Inc.

To whom it may concern,I am writing in response to the listing for [redacted] MapQuest support has removed this business listing and the listing is no longer active on MapQuest.com.Please note, the MapQuest support team is available to help people update their...

business information for no charge to ensure that the data we publish on MapQuest is accurate. Premium listings packages are not required in order to request that your business listing be updated/corrected on our site, but these offerings can be purchased through [redacted] if you wish to enhance your listings on MapQuest and other sites. For any further updates/corrections regarding your business, or general questions of any kind, you may reach out to our support team directly at help.mapquest.com/contact-us and we will be happy to work with you.Thank you,MapQuest Support

FYI - The message below was just sent (by me) to [redacted] via MapQuest's support interface.--Hi again, [redacted]My name is [redacted] - I manage the Customer Support group for MapQuest.I want to start by apologizing for the less than great experience you had with our bookings site, and offer up both a...

short- and long-term resolution for you. For your information, I am sending this same reply to both this support inquiry and the corresponding Revdex.com case.For a short-term resolution, I have spoken with my contact at [redacted] and they informed me that as a good-will gesture, they contacted the hotel directly and worked out an exception to the no-cancelations policy on this specific reservation. You will be granted a full refund of $103.96 within the next 7-10 business days.To clarify, every individual room sold via MapQuest/[redacted]'s bookings.mapquest.com integration is unique and will have a specific cancelation policy - in many cases, if you book far in advance your cancel/change policy may be more flexible. Bookings that are made in the more immediate term, which sometimes have lower rates, may be accompanied by more strict cancelation policies.For a more long-term resolution, based on the comments you made in your Revdex.com submission specific to your experience on our site, we are looking into the User Experience from a Product perspective and realize that there are improvements that need to be made to the user-flow, especially focused on ensuring that the dates being chosen for Check-In and Check-Out are explicitly confirmed before the end of the process. We will be working on a better User Experience for this specific workflow in the near future, and I really appreciate you pointing out the experience you had as this definitely helps us to understand how we can improve our products.I hope this information helps, and again I will be submitting this same message as a reply on the Revdex.com case. Please feel free to reach back out to us by replying to either the Revdex.com case or this support request if there is anything else we can do for you.All the best,[redacted]MapQuest Support

To whom it may concern: Hello. In regards to the subject complaint, I consider the matter resolved. Earlier today, I received an email from "HBC Customer Service" indicating they intend to refund the full amount of the hotel room that I initially reserved, then cancelled.  Thank you...

for any assistance the Revdex.com may have provided. Although the refund has yet to be applied to my credit card, it is my understanding that the transaction will take place within a reasonable amount of time.  This is the extent of the information currently at my disposal, but feel free to contact me as needed. Thank you, again. Sincerely,  [redacted]. [redacted]
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,I am writing in response to the incorrect business address that was listed on MapQuest and the miscommunication from [redacted] regarding the customer’s ability to fix erroneous listing data without having to pay [redacted]. MapQuest Support has corrected the business address for this...

listing at no charge and the corrections are now showing on MapQuest. You can view the updated listing here: [redacted]Please note, the MapQuest Support team is available to help people update their business information for no charge to ensure that the data we publish on MapQuest is accurate. Premium listings packages are not required in order to request that your business listing be updated/corrected on our site, but these offerings may be purchased through MapQuest/[redacted] if you wish to enhance your listings on MapQuest and other websites. For any further updates/corrections regarding your business, or general questions of any kind, you may reach out to our support team directly at help.mapquest.com/contact-us and we will be happy to work with you.As an additional action to prevent this type of issue from reoccurring, MapQuest has shared details from this case, including relevant FAQ materials, with [redacted] to help keep their staff informed with regard to the position that MapQuest takes for fixing outdated/incorrect business data for our customers.Thank you,MapQuest Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the timely manner in which this was handled and appreciate MapQuest following up to make sure they completely understood our side of the story and promptly corrected the issue. 
Sincerely,
[redacted]