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Maps Credit Union

163 Knox St N, Monmouth, Oregon, United States, 97361-2226

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Maps Credit Union Reviews (%countItem)

Their online banking service is very unreliable. I checked my balance at 9:05 AM PST on the 9th of December. The available balance they showed me stated I had over $940 available. They also showed several transactions as pending. These took from my current balance and my available balance was what was I said above. They then charged me again for what was showing as pending in my account making my balance negative. I called customer service about the issue and they told me they would only reverse the fees for the negative balance. I requested they reverse the transactions and make my balance 0 and close my account. They said no I asked for a manger and the manager told me they would. When I asked her to email me confirming what she told me. The manager then back tracked and said they would only refund the fees. I feel this is unfair and I would like them to make my balance $0 and close my account.

I have overdraft protection on my checking account. When I got the protection on my account, I was told any transaction attempted with more than what was available in my account would be declined. Last night I found that a transaction that attempted to go through was forced through and I was not only brought negative in my account, but MAPS tacked on a fee. The person I spoke with when I got the protection put on my account said that if a hold was on my account and the account went negative that I would not accrue ANY late fees.
When I called to get it reversed the representative I spoke with refused to reverse the fee and at that time told me that debit cards are different from your account. Which was something not made clear to me since I was told ANY transaction that was attempted would be declined. This was proven to be false.

Maps Credit Union Response time Feb 06, 2018

Ms.,I received your communication from the regarding transactions resulting in anoverdraft on your account.I am sorry that the information was explained in a manner that was not clear or easily understandable.With Courtesy Pay (the overdraft protection you referenced), checks and ACH transactions will be paid ifthere is sufficient limit available on the Courtesy Pay. The ACH payment presented on January 8th fromanother credit union for $26.50 was paid from the Courtesy Pay and resulted in a fee. I have reversedthe fee and credited your account because of the misunderstanding. That does still leave the account ina negative status and we are unable to close the account until a deposit is received to bring the accountto a positive balance.At this time, any fees assessed for the recent transactions have been credited back to you. If you wouldlike further explanation for the activity on your account, please feel free to contact me directly.


Traci K

SVP of Retail Operations

Maps Credit Union


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Address: 163 Knox St N, Monmouth, Oregon, United States, 97361-2226


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+1 (503) 588-0665
+1 (503) 463-6292
+1 (503) 838-2224



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