MAR - K Telecommunications Advisors, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]I brought vehicle there with a problemI was told one year warrantyCar has same problemWater collecting by rear door.
Regards,

The hotel mentions I received a credit of $63, not $but I don't see that on the folio they provideI'd like to know why he states a credit of $when that's not what the folio reflectsThanks

As the Director of Rooms I took a guest call on the day of Monday November 30th from a *** *** MsBaker was inquiring about charges madeot her card in the amount of $ I researched the guest folio listed under *** *** and found that there was an initial
authorization for room/tax and icidentals of $on November 28th An additional authorization was taken in the amount of $on the night of the 28th due to spending Upon checkout the guest was charged only a total of $which should have been taken out of the authorization and not an additional charge Finally on the November 30th a charge for linen damages due to the required discard for bodily fluids was assessed for $ Unfortunately during our initial conversation the phone call was terminated I have contact Ms***s husband, *** *** ***, and I was asked to contact him today in regards to the linen damages at 3:30pm I would like to first ensure that the total charges to the CC was $and then speak to Mr*** *** about the damages in more detail when he is availabel to speak to me

Good day Ms***,Please see attached folio that shows additional charges made to the guest folio on 8/13. Our system shows these charges were made just before 1:00pm after the bill was settled at 12:30pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. We have arranged for a smaller amount to be charged for the incident.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dr. Ms. [redacted],In reviewing your folio for you and Mr. [redacted] I noticed that your reservation was booked online through our website on 7/19.  As stated on the website the package notes that taxes and gratuities are not included in the $100 resort credit.  Further as you select the...

package on the hotel's reservation booking engine there is again a notation indicating that taxes and gratuities are excluded from the resort credit.  Furthermore the letter you received and mentioned at check-in also states the exclusion of taxes and gratuities and that note is in bold lettering.  Additionally the Front Desk is available 24 hours a day to assist you in determining your due amount and potential remaining credits.  I apologize if you feel mislead but as a business we did everything in our power to communicate the Summer Promotional Credit as it is a popular package for all valley hotels and resorts and the taxes and gratuities exclusion is not uncommon.  In response to your request for a partial refund I noticed on your final folio your were credited $63.00 not $45.00.  The Scottsdale Plaza Resort is denying further compensation due to proper communication as indicated by the complaint.  Travis G[redacted]Vice President of Operations

Initial Business Response /* (1000, 5, 2017/10/02) */
Customer ran into issues with his [redacted] product while vacationing in the [redacted]. This dealership spent countless hours on the phone trying to get customer into a service facility and worked constantly with the [redacted] RV Service and...

Owner Relations support team to have his service issues resolved.
Upon customers arrival back to home we immediately took his fifth wheel and repaired any of the issues that were brought to our attention. Several parts were ordered and customer has an appointment to have them repairs finished.
During customers time in the [redacted] we had put him in touch with Owner Relations at [redacted] and he had sent several invoices for reimbursement direct to the manufacturer for reimbursement.
We are willing to sit with our customer at his convenience to talk about any other form of compensation as nothing has been given to us or discussed on what kind of expectations customer has for compensation.
Initial Consumer Rebuttal /* (3000, 7, 2017/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called the dealer several times to resolve the issues and all I get is they are waiting for [redacted] to do something and it takes a lot of time. I did not buy the product from [redacted] I purchased it from Moncton Rv. they have made no attempt at all to even reimburse my out of pocket expenses which they were asked to do their response is always waiting for [redacted]

[redacted]
September 22, 2015
Ref# [redacted]
I am writing in reference to the Revdex.com Case# [redacted]. 
Mr. [redacted] brought a [redacted] on 10/06/14 (Invoice
#[redacted]) for a water leak in the right rear side passenger door.  At the time we found foam pads stuffed in...

the
door that were deflecting the water and leaking in between door and door panel.
We performed a water test on the vehicle and found that was the cause of the
leak so we removed the foam pads, installed new plastic seals and verified that
the leak was fixed with another water test. 
Mr. [redacted] also declined having us dry the floor and carpet.
When Mr. [redacted] returned on 08/25/15 (Invoice #[redacted]) he
stated that there was water leaking at the right rear door and after water
testing vehicle we found that it was not the source of the leak.  We informed Mr. [redacted] that in order to locate
the leak we would need to remove carpet, seats, and trim which he declined at
that time.
Sincerely,
Sharilyn
D[redacted]
Vice
President