DrMs***,In reviewing your folio for you and Mr [redacted] I noticed that your reservation was booked online through our website on 7/ As stated on the website the package notes that taxes and gratuities are not included in the $resort credit Further as you select the package on the hotel's reservation booking engine there is again a notation indicating that taxes and gratuities are excluded from the resort credit Furthermore the letter you received and mentioned at chealso states the exclusion of taxes and gratuities and that note is in bold lettering Additionally the Front Desk is available hours a day to assist you in determining your due amount and potential remaining credits I apologize if you feel mislead but as a business we did everything in our power to communicate the Summer Promotional Credit as it is a popular package for all valley hotels and resorts and the taxes and gratuities exclusion is not uncommon In response to your request for a partial refund I noticed on your final folio your were credited $not $ The Scottsdale Plaza Resort is denying further compensation due to proper communication as indicated by the complaint Travis G***Vice President of Operations
[redacted] September 22, Ref# [redacted] I am writing in reference to the Revdex.com Case# [redacted] Mr [redacted] brought a [redacted] on 10/06/(Invoice # [redacted] ) for a water leak in the right rear side passenger door At the time we found foam pads stuffed in the door that were deflecting the water and leaking in between door and door panel We performed a water test on the vehicle and found that was the cause of the leak so we removed the foam pads, installed new plastic seals and verified that the leak was fixed with another water test Mr [redacted] also declined having us dry the floor and carpet When Mr [redacted] returned on 08/25/(Invoice # [redacted] ) he stated that there was water leaking at the right rear door and after water testing vehicle we found that it was not the source of the leak We informed Mr [redacted] that in order to locate the leak we would need to remove carpet, seats, and trim which he declined at that time Sincerely, Sharilyn D [redacted] Vice President
Initial Business Response / [redacted] (1000, 5, 2017/10/02) */ Customer ran into issues with his [redacted] product while vacationing in the [redacted] This dealership spent countless hours on the phone trying to get customer into a service facility and worked constantly with the [redacted] RV Service and Owner Relations support team to have his service issues resolved Upon customers arrival back to home we immediately took his fifth wheel and repaired any of the issues that were brought to our attentionSeveral parts were ordered and customer has an appointment to have them repairs finished During customers time in the [redacted] we had put him in touch with Owner Relations at [redacted] and he had sent several invoices for reimbursement direct to the manufacturer for reimbursement We are willing to sit with our customer at his convenience to talk about any other form of compensation as nothing has been given to us or discussed on what kind of expectations customer has for compensation Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called the dealer several times to resolve the issues and all I get is they are waiting for [redacted] to do something and it takes a lot of timeI did not buy the product from [redacted] I purchased it from Moncton Rvthey have made no attempt at all to even reimburse my out of pocket expenses which they were asked to do their response is always waiting for [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meWe have arranged for a smaller amount to be charged for the incident I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
DrMs***,In reviewing your folio for you and Mr [redacted] I noticed that your reservation was booked online through our website on 7/ As stated on the website the package notes that taxes and gratuities are not included in the $resort credit Further as you select the package on the hotel's reservation booking engine there is again a notation indicating that taxes and gratuities are excluded from the resort credit Furthermore the letter you received and mentioned at chealso states the exclusion of taxes and gratuities and that note is in bold lettering Additionally the Front Desk is available hours a day to assist you in determining your due amount and potential remaining credits I apologize if you feel mislead but as a business we did everything in our power to communicate the Summer Promotional Credit as it is a popular package for all valley hotels and resorts and the taxes and gratuities exclusion is not uncommon In response to your request for a partial refund I noticed on your final folio your were credited $not $ The Scottsdale Plaza Resort is denying further compensation due to proper communication as indicated by the complaint Travis G***Vice President of Operations
[redacted] September 22, Ref# [redacted] I am writing in reference to the Revdex.com Case# [redacted] Mr [redacted] brought a [redacted] on 10/06/(Invoice # [redacted] ) for a water leak in the right rear side passenger door At the time we found foam pads stuffed in the door that were deflecting the water and leaking in between door and door panel We performed a water test on the vehicle and found that was the cause of the leak so we removed the foam pads, installed new plastic seals and verified that the leak was fixed with another water test Mr [redacted] also declined having us dry the floor and carpet When Mr [redacted] returned on 08/25/(Invoice # [redacted] ) he stated that there was water leaking at the right rear door and after water testing vehicle we found that it was not the source of the leak We informed Mr [redacted] that in order to locate the leak we would need to remove carpet, seats, and trim which he declined at that time Sincerely, Sharilyn D [redacted] Vice President
Initial Business Response / [redacted] (1000, 5, 2017/10/02) */ Customer ran into issues with his [redacted] product while vacationing in the [redacted] This dealership spent countless hours on the phone trying to get customer into a service facility and worked constantly with the [redacted] RV Service and Owner Relations support team to have his service issues resolved Upon customers arrival back to home we immediately took his fifth wheel and repaired any of the issues that were brought to our attentionSeveral parts were ordered and customer has an appointment to have them repairs finished During customers time in the [redacted] we had put him in touch with Owner Relations at [redacted] and he had sent several invoices for reimbursement direct to the manufacturer for reimbursement We are willing to sit with our customer at his convenience to talk about any other form of compensation as nothing has been given to us or discussed on what kind of expectations customer has for compensation Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called the dealer several times to resolve the issues and all I get is they are waiting for [redacted] to do something and it takes a lot of timeI did not buy the product from [redacted] I purchased it from Moncton Rvthey have made no attempt at all to even reimburse my out of pocket expenses which they were asked to do their response is always waiting for [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meWe have arranged for a smaller amount to be charged for the incident I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***