Marathon Automotive Group

MARATHON AUTOMOTIVE GROUP W IHin STE SAN ANTONIO, TEXAS JULY TO: Revdex.com SUBJECT: COMPLAINT ( [redacted] ***) In reply to such complaint, Mr [redacted] was told about the lights on the instrument cluster, he test drove the vehicle and was satisfied to purchase the vehicleAfter the purchase, he complain about a leak from the valve coversOrdinarily after the purchase and buyers guide AS IS, I had no responsibility for the vehicleHowever, knowing him and his wife, I assisted in getting the vehicle repaired at my expenseThe number one mistake I madeI sent his vehicle to the BMW Dealership for a professional checkup, and it ended up costing over $dollars which I paid, trying to keep them happyAfter the vehicle was returned to them they had another complaintThe vehicle was warranted by Cars Protection Plus, which I assumed would take care of their repairsAfter they received the vehicle again, they complain about the Brake Booster and Master cylinderDuring the last three months they have been using one of my vehicles for and extra car because they both was workingThe vehicle was to be used while their vehicle was in the shop, then it turned out they needed it to get their kid to school, while the other went to workFurther, I was told they only need to put brakes on the vehicle, and I ask if they need help getting the parts, which I found a Master Cylinder for $50, and they went someplace elseI considered them as friends and tried to helpAs stated above I had no obligation beyond the sale, and I guess it was not appreciated my services above and beyondIf more clarification is needed please contact meThank You Sincerely [redacted]

Complaint: [redacted]Every thing said Mr. [redacted] said Is false 
I am rejecting this response because:
Regards,
[redacted]

MARATHON AUTOMOTIVE GROUP 4111 W IHin STE 101 SAN ANTONIO, TEXAS 78201 29 JULY 2015 TO: Revdex.com SUBJECT: COMPLAINT ([redacted]) In reply to such complaint, Mr. [redacted] was told about the lights on the instrument cluster, he test drove the vehicle and was satisfied to purchase the...

vehicle. After the purchase, he complain about a leak from the valve covers. Ordinarily after the purchase and buyers guide AS IS, I had no responsibility for the vehicle. However, knowing him and his wife, I assisted in getting the vehicle repaired at my expense. The number one mistake I made. I sent his vehicle to the BMW Dealership for a professional checkup, and it ended up costing over $3000 dollars which I paid, trying to keep them happy. After the vehicle was returned to them they had another complaint. The vehicle was warranted by Cars Protection Plus, which I assumed would take care of their repairs. After they received the vehicle again, they complain about the Brake Booster and Master cylinder. During the last three months they have been using one of my vehicles for and extra car because they both was working. The vehicle was to be used while their vehicle was in the shop, then it turned out they needed it to get their kid to school, while the other went to work. Further, I was told they only need to put brakes on the vehicle, and I ask if they need help getting the parts, which I found a Master Cylinder for $50, and they went someplace else. I considered them as friends and tried to help. As stated above I had no obligation beyond the sale, and I guess it was not appreciated my services above and beyond. If more clarification is needed please contact me. Thank You Sincerely [redacted]

Complaint: [redacted]
Every thing said Mr. [redacted] said Is false 
I am rejecting this response because:
Regards,
[redacted]

MARATHON AUTOMOTIVE GROUP 4111 W IHin STE...

101 SAN ANTONIO, TEXAS 78201 29 JULY 2015 TO: Revdex.com SUBJECT: COMPLAINT ([redacted]) In reply to such complaint, Mr. [redacted] was told about the lights on the instrument cluster, he test drove the vehicle and was satisfied to purchase the vehicle. After the purchase, he complain about a leak from the valve covers. Ordinarily after the purchase and buyers guide AS IS, I had no responsibility for the vehicle. However, knowing him and his wife, I assisted in getting the vehicle repaired at my expense. The number one mistake I made. I sent his vehicle to the BMW Dealership for a professional checkup, and it ended up costing over $3000 dollars which I paid, trying to keep them happy. After the vehicle was returned to them they had another complaint. The vehicle was warranted by Cars Protection Plus, which I assumed would take care of their repairs. After they received the vehicle again, they complain about the Brake Booster and Master cylinder. During the last three months they have been using one of my vehicles for and extra car because they both was working. The vehicle was to be used while their vehicle was in the shop, then it turned out they needed it to get their kid to school, while the other went to work. Further, I was told they only need to put brakes on the vehicle, and I ask if they need help getting the parts, which I found a Master Cylinder for $50, and they went someplace else. I considered them as friends and tried to help. As stated above I had no obligation beyond the sale, and I guess it was not appreciated my services above and beyond. If more clarification is needed please contact me. Thank You Sincerely [redacted]