Marathon D&C, Inc.

Complaint: [redacted]
I am rejecting this response because:
Regards, let's list these in order. 1, gas was only put in the vehicle once not 3 times. 2, I have not had a drink of alcohol or any drugs in over 15 years, 3, I did show you my va card. And just for the record I said mythical unicorn not magic. Mythical because the name of the shop is "pete's" and when I asked for "pete" to contact me regarding this issue... he was no where to be found... ever. It was Cory not the service write that said it was rude that I hung up on her. You did come to pick up the vehicle on the 8th, you faimed to mention that when we spoke you said you would be here on the 7th. Prior to that you said that you would be here to pick up the vehicle on the 2ND if you had to come get it on your own time after the shop closed (cory). I was not belligerent, I was very annoyed and frustrated with your companies lack of professionalism and ethics. The 3rd time they truck taken to your shop was because it was stalling out, as was the reason we took it the first time and the second time. Hence the frustration on my part. And I did not contact you on the 7th, I contacted you the day after the first time you guys "repaired" the issue because it was obviously not repaired. They fact that it took your company so long to pick up the truck does not mean that I didn't contact you any later. When I called you on  the 7th upset that it had been over a week since I called you, several days since cory said he would come after shop hour if need be, cory had stated to me that the repairs had been done and done right so that is why it is taking so long to get it. And that I would have to pay again. Then when the shop found out that it was the fuel pump again, and my truck was sitting for weeks for their mistake they offered no apologies or reasons. That left a bad taste on the deal, so when the truck was doing the same thing for the 3rd time... I knew it was their faulty mechanical work yet again. The truck still does not run correctly and still stalls out (the reason I took it to pete's in the first place), now I am going to have to pay another mechanic to do the job I already paid pete's to do. How is that fair? 
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if hse complaint will be closed Administratively Resolved]

Revdex.com                                                                              ...

                                         Friday,September 4, 20157007 Jefferson St. NE Ste AAlbuquerque, NM 87109To Whom It May Concern:We are responding to complaint ID #[redacted], I am the owner/office manager Customer brought in his vehicle on 6/30 with the concern of losing power and leaking coolant. The vehicle came in low on gas. We had to put gas. We diagnosed it as the fuel pump and the radiator. Customer declined the radiator. We also gave customer a military discount, without even asking him for his Military ID. We did this as in good faith after listening to him talk about his experiences in the service. Invoice [redacted] reflects this repair.On 7/7 the customer called letting us know that the vehicle was doing the same thing. Our service writer let him know that we would, out of courtesy, go pick it up as soon as we could. As the days went by we were not only dealing with the customer, but also his brother. We went on 7/8/15 to pick up the vehicle, no one answered and we left a note letting them know we had been there to pick up. The customer and his brother called us several times upset that we hadn't picked up yet. We explained to them that we could send a tow truck if they couldn't wait for us. The customer hung up on myself as well as my service writer. He told my service writer that he didn't appreciate us taking so long, and my service writer told him we are trying to help him by towing it in for him and that we didn't appreciate them hanging up on us.On 7/16/15 we were able to pick it up. The customer concern was a no start concern this time. Before we could do anything, we had to put fuel again. We ran tests and the diagnosis we did found that it was a faulty Fuel Pump, we warrantied the fuel pump and replaced it at no charge due to it being a warranty. These actions are reflected on invoices [redacted] and [redacted].On 8/05/15 invoice [redacted], customers brother called us and was very hard to understand. I explained to him to bring the vehicle so we can address the concern. He (the brother) brought the vehicle in and told me that when the gas would go to almost empty and he pushed the brakes, the vehicle wouldn't stop and then he said there was no power and that his friend said it was the fuel pump when it wouldn't stop. His concern, once I was able to understand him properly, was that the vehicle was losing power and losing brakes. Again we had to put fuel and test drove it for 80 miles to duplicate concern. We found that it was his EGR Valve. When we spoke with customer to let him know the diagnosis he was upset. He felt that we should have caught this the last time the vehicle was here. At that time the vehicle was a no start concern. He was very upset and came to the shop. He, the complaining client didn't even know his brother even brought it in. At the time his brother dropped it off, he was clearly inebriated and he had spoken with Pete directly. At this time, the complaining client wanted to speak with Pete and called him a magic unicorn. He was being completely unreasonable, vulgar and buligerant for most of our experience with him, I felt that we were trying to help the customer and we didn't need to be treated in this manner, I decided to fire him as a customer.