Marathon Property Solutions, LLC

Initial Business Response / [redacted] (1000, 9, 2015/08/24) */ Thank you for forwarding the complaint from the [redacted] ' for the property at [redacted] As a property management company, we are required to provide a detailed accounting of any charges to a tenant's security deposit for damages The Tenant's lease agreement ended on June 30, According to the statues of North Carolina, we have a minimum thirty days to assess a Tenants security deposit - up to sixty days as long as an interim accounting is providedOur assessment was on July 24, - which is days after they moved out, days earlier than required Please note the following: We did provide a list of what the charges were; We did assess the deposit for damages caused by the TenantSimply being a long term Tenant does not allow a deductible for damages over time Destruction of mini-blinds is not wear and tear - it's destruction of mini blinds We will send pictures of all of the damages per a separate e-mail to correspond with our assessments Also note that we did NOT charge for all repairs and "make ready" items to the property - just damages Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did not receive an itemized accounting of the charges They listed an amount $ And listed damages underneath They did not list amounts with the damages According to the NCREC and the Attorney General office mini blinds are wear and tear as is paint Also both of these organizations emphatically reiterated that cleaning to prepare a house for the next remnant can not come out of renters depositYou charges me for that even though the house was polished and clean Final Business Response / [redacted] (4000, 22, 2015/09/04) */ Thank you for the response Marathon Property Solutions is a management company and acts as a conduit between the Owner of properties and the TenantWhen we assess a security deposit for damages - those funds either go to the owner of the property or to the vendor performing work on the property to fix the damage, Destruction of mini blinds and damage to walls (other than blush marks) are not wear and tearWe have provided an accounting of the security deposit in accordance with all statutes We are truly sorry that the previous tenant disagrees, but we have complied with all of our obligations as a property management company Final Consumer Response / [redacted] (4200, 24, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is absolutely according to statute 42-per the NCREC They are supposed to provide clear accounting for charges which they have not done

Initial Business Response / [redacted] (1000, 18, 2016/02/15) */ Contact Name and Title: D Neal L [redacted] Contact Phone: [redacted] Contact Email: ***@marathonlistings.com Good Morning. Thank you for forwarding this complaint to us. The property in question was marketed with electric heat - as that is... exactly the type of primary heating at the property. The system has a brand new heat pump that was installed in 2014. The system is designed so that when the temperature falls below a certain temperature (generally freezing), it makes a secondary "call" for a back up source for heat - in this case - propane. Propane and/or natural gas is a much more efficient way to heat a living space below a certain temperature because by nature, heat pumps generally conditions spaces with a 30 degree variance. The backup heat source was fully disclosed to the Tenant in the lease agreement (please see the attached document with the cover page, disclosure of "Oil Back up Furnace" on Page 3, as well as all signature pages - and a disclosure on our Transaction Listing/Due at Key Pick Up. We manage properties for hundreds of owners - and do not own the property in question. We adhere to the lease agreement, which is a legal document and enforceable in the court of law. The alternative heating source was disclosed multiple times - as well as in conversation. The Tenant also has an adult that is living at the property that is not on the lease - and is in blatant breach of said lease. Unfortunately, we cannot simply let her out of the lease for her oversight. Initial Consumer Rebuttal / [redacted] (3000, 22, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have submitted my proof & documents. The business did not tell me that gas was required & that without it the doesn't work REGARDLESS of the inside or outside temperature. Now my family & I are stuck without heat. Final Business Response / [redacted] (4000, 26, 2016/03/02) */ The lease document which was signed by both Tenant and Ownership is the document we use moving forward. The lease is clear and discloses all issues regarding the heating system. At this juncture, I'm not sure what else can be done as we are adhering to the legal lease document. Final Consumer Response / [redacted] (4200, 28, 2016/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't expect Marathon to rectify this situation. Based on their Google and Yelp reviews they're just not that type of company. I am just glad the BBB is able to post this complaint. Hopefully if Marathon's BBB rating falls far enough they'll start changing their business practices.

Initial Business Response /* (1000, 6, 2016/03/15) */
Thank you for the inquiry
Due to the high volume of business that we conduct, we have policies in effect regarding the timing of our leasesWhen leases are sent out, we allow hours for the lease to be returned to us, signed by all
Tenants, with the security deposit in certified funds
The original inquiry about the property occurred on Saturday, February 20, The complainants live out of town - and local friends needed to view the property on their behalf
Application(s) came in to our system on Sunday, February 21, between 4:21pm and 4:24pm
Based on the application, the complainants were approved - and the lease agreement was sent via e-mail on Monday, February 22, at 10:48amE-mail also reinforced that the lease was not finalized until both the lease and security deposit were receivedAt this point, we start our clock
Appointment was scheduled at noon on Tuesday, February 23rd with friends of the complaintant to tour the property via FaceTime (over hours since the lease was transmitted)
Lease was received back in the office signed by the Tenants/complainants on Tuesday - and that funds were going to be overnighted
Wednesday, February 24th - no funds were received to complete the solidify the lease transaction(An additional hours had passed since we received the lease)
Signed lease received by other applicant, with funds, on Thursday, February 25thCertified funds for the complainant arrived on the same day - hours after the original lease was sent
All of our processes and procedures were followedWe have these procedures and time frames in place due to the high volume of showings and applications that we receiveAs a sign of good faith, I refunded the "non-refundable" application fee that the complainants paid to apply

Initial Business Response /* (1000, 18, 2016/02/15) */
Contact Name and Title: D Neal L[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@marathonlistings.com
Good Morning. Thank you for forwarding this complaint to us. The property in question was marketed with electric heat - as that is...

exactly the type of primary heating at the property. The system has a brand new heat pump that was installed in 2014. The system is designed so that when the temperature falls below a certain temperature (generally freezing), it makes a secondary "call" for a back up source for heat - in this case - propane. Propane and/or natural gas is a much more efficient way to heat a living space below a certain temperature because by nature, heat pumps generally conditions spaces with a 30 degree variance. The backup heat source was fully disclosed to the Tenant in the lease agreement (please see the attached document with the cover page, disclosure of "Oil Back up Furnace" on Page 3, as well as all signature pages - and a disclosure on our Transaction Listing/Due at Key Pick Up. We manage properties for hundreds of owners - and do not own the property in question. We adhere to the lease agreement, which is a legal document and enforceable in the court of law. The alternative heating source was disclosed multiple times - as well as in conversation. The Tenant also has an adult that is living at the property that is not on the lease - and is in blatant breach of said lease. Unfortunately, we cannot simply let her out of the lease for her oversight.
Initial Consumer Rebuttal /* (3000, 22, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have submitted my proof & documents. The business did not tell me that gas was required & that without it the doesn't work REGARDLESS of the inside or outside temperature. Now my family & I are stuck without heat.
Final Business Response /* (4000, 26, 2016/03/02) */
The lease document which was signed by both Tenant and Ownership is the document we use moving forward. The lease is clear and discloses all issues regarding the heating system.
At this juncture, I'm not sure what else can be done as we are adhering to the legal lease document.
Final Consumer Response /* (4200, 28, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't expect Marathon to rectify this situation. Based on their Google and Yelp reviews they're just not that type of company. I am just glad the Revdex.com is able to post this complaint. Hopefully if Marathon's Revdex.com rating falls far enough they'll start changing their business practices.

Initial Business Response /* (1000, 10, 2016/06/28) */
Thank you for voicing your concern. Marathon Property Solutions uses an online Tenant Screening system that looks at a multitude of criteria before approving or denying an applicant. Due to the tenants lack of credit, cases involving [redacted],...

[redacted], [redacted], and other criminal conviction records that are on file and public record, Ms. [redacted] was denied. We sent a standard letter stating this to her. Simply because you apply for a property does not mean that you are going to be accepted. It states very clearly on our website that all application fees are non-refundable. We wish Ms. [redacted] the best in the future.
Initial Consumer Rebuttal /* (3000, 12, 2016/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These are lies! A letter was never sent to me, I have an email saying I was denied based on credit and nothing in relation to my background. I can gladly provide documentation for this. And these criminal convictions you speak of are, I have only one criminal conviction on my record and I also have a copy of that.
Final Business Response /* (4000, 14, 2016/07/11) */
While I appreciate your perception, the system is blind to everything but the facts on your credit/background check. You were denied. Application fees are non-refundable and this is clearly stated on the website. We wish you the best of luck in the future.
Final Consumer Response /* (4200, 16, 2016/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again I'm not denying anything but they are definitely denying there reasons, have great day!

Initial Business Response /* (1000, 9, 2015/08/24) */
Thank you for forwarding the complaint from the [redacted]' for the property at [redacted]
As a property management company, we are required to provide a detailed accounting of any charges to a tenant's security deposit for...

damages.
The Tenant's lease agreement ended on June 30, 2015. According to the statues of North Carolina, we have a minimum thirty days to assess a Tenants security deposit - up to sixty days as long as an interim accounting is provided. Our assessment was on July 24, 2015 - which is 24 days after they moved out, 6 days earlier than required.
Please note the following:
1. We did provide a list of what the charges were;
2. We did assess the deposit for damages caused by the Tenant. Simply being a long term Tenant does not allow a deductible for damages over time
3. Destruction of mini-blinds is not normal wear and tear - it's destruction of mini blinds.
We will send pictures of all of the damages per a separate e-mail to correspond with our assessments.
Also note that we did NOT charge for all repairs and "make ready" items to the property - just damages.
Initial Consumer Rebuttal /* (3000, 14, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did not receive an itemized accounting of the charges.
They listed an amount $1462
And listed damages underneath.
They did not list amounts with the damages.
According to the NCREC and the Attorney General office mini blinds are normal wear and tear as is paint.
Also both of these organizations emphatically reiterated that cleaning to prepare a house for the next remnant can not come out of renters deposit. You charges me for that even though the house was polished and clean.
Final Business Response /* (4000, 22, 2015/09/04) */
Thank you for the response.
Marathon Property Solutions is a management company and acts as a conduit between the Owner of properties and the Tenant. When we assess a security deposit for damages - those funds either go to the owner of the property or to the vendor performing work on the property to fix the damage,
Destruction of mini blinds and damage to walls (other than normal blush marks) are not normal wear and tear. We have provided an accounting of the security deposit in accordance with all statutes.
We are truly sorry that the previous tenant disagrees, but we have complied with all of our obligations as a property management company.
Final Consumer Response /* (4200, 24, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is absolutely false according to statute 42-51 per the NCREC.
They are supposed to provide clear accounting for charges which they have not done.