Initial Business Response / [redacted] (1000, 6, 2016/11/04) */ Contact Name and Title: [redacted] Contact Phone: 826- Contact Email: [redacted] On October 27, we responded to a service requestWe went to [redacted] home, upon inspection we found we had to order replacement Vinyl trim from the facotory to resolve her concernsWe received the trim on November 3, and we installed the replacement trim today, November 4thWe have confirmed that [redacted] is happy with the service and the outcome Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/11/04) */ Debell Windows came out on 11-4-and fixed my windowsThank you Final Business Response / [redacted] (4000, 15, 2016/11/21) */ On November 4th, we sent our service crew out with replacement trim on the truckAfter he inspected the work, he found that it was not necessary to replace the parts, but that the only thing required was to re-set the trim Should there be any further concerns, we are happy to re-visit the site if needed Final Consumer Response / [redacted] (2000, 17, 2016/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) The same guy that was out here earlier to look at the windows came back outI do not know if he had brought out any trim with him He just caulked the original trimThis company needs to get there story straight when dealing with customers I got my windows fixed but do not trust this company anymore
Initial Business Response / [redacted] (1000, 8, 2015/11/20) */ years ago, DeBell home Improvement Center made a decision to never give insurance estimates to residential homeownersI talked to this man on the phone, he lives in [redacted] I asked him if this was a project he was ready to move forward with if we could fit it into his budgetHe said yesI drove all the way up there on Sunday afternoonAS soon as I walked in the house, he told me he needed quotes for wind damage on his windowsI measured the windows and left him a priceI did not charge him for the estimateHe continued to call my office after that, so we emailed him the estimateAfter we did that, he called wanting still moreAt that point, I told him we are not the company for him to do business with because we do not deal with insurance claims or adjusters Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) years ago, [redacted] made a terrible decision to go into a business that might require face to face communication with peopleyears later I requested a quote for work to be done on my homeI don't recall ever discussing insurance at all prior to his arrival at my houseRegardless of whether it is an insurance claim or not, it is always in the consumers best interest to seek out quotes from more than one companyI uploaded the conversation between myself and [redacted] on e-mail with the initial complaintIt is clearly different than [redacted] portrays [redacted] missed the first two appointments he scheduled to do the estimate and finally showed up for the thirdI simply asked him to break down the costs [redacted] said he would e-mail it to me and failed to do soI contacted him multiple times before he provided a simple "DEBELL WINDOWS would agree to order an install vertical hung an 3-lite slXox window windows w/low e coating and argon gas in the air space for a total cost of regards [redacted] president." In closing, I don't care about the moneyI cant imagine myself ever using such a crappy company to work on my home at allI imagine I can have them install a door on the dog house or something that isn't too difficult and where I'm not overly worried about qualityI do want everyone to know how terrible this company really is so others don't fall victim to their predatory practices Final Business Response / [redacted] (4000, 12, 2015/11/29) */ My name is [redacted] , and I'm the president of DeBell Window Systems IncDecember 11, will be years we have been in business, and have installed over 30,windowsI made a decision years ago not to do any more insurance claimsWhen you start your own company, you can make your own rules Regards, [redacted] President DeBell window Systems Inc Final Consumer Response / [redacted] (4200, 14, 2015/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact [redacted] chose to not do any more insurance claims years ago, doesn't have to result in poor serviceIf he wasn't planning on doing the job, he should have simply told meHe didn't have to lie, and act with complete disregard for a customerI had significant delays and he wasted a lot of my time trying to contact himReading some of the other complaints on the internet about this company, I am sure this is not the first timeHis customer service is terrible and he should be ashamed of himselfI just hope to warn peopleBy the way, [redacted] was trying to sell those windows all the way out the door telling me about how the competition had lower prices but couldn't match his qualityThat was after he found out it was an insurance claimHe couldn't bare to leave without a signed contractI wouldn't trust this guy farther than I can thrown him
Initial Business Response /* (1000, 6, 2016/11/04) */
Contact Name and Title: [redacted]
Contact Phone: 775 826-6444
Contact Email: [redacted]
On October 27, 2016 we responded to a service request. We went to [redacted] home, upon inspection we found we had to order...
replacement Vinyl trim from the facotory to resolve her concerns. We received the trim on November 3, 2016 and we installed the replacement trim today, November 4th. We have confirmed that [redacted] is happy with the service and the outcome.
Initial Consumer Rebuttal /* (3000, 8, 2016/11/04) */
Debell Windows came out on 11-4-2016 and fixed my windows. Thank you
Final Business Response /* (4000, 15, 2016/11/21) */
On November 4th, we sent our service crew out with replacement trim on the truck. After he inspected the work, he found that it was not necessary to replace the parts, but that the only thing required was to re-set the trim.
Should there be any further concerns, we are happy to re-visit the site if needed.
Final Consumer Response /* (2000, 17, 2016/11/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The same guy that was out here earlier to look at the windows came back out. I do not know if he had brought out any trim with him He just caulked the original trim. This company needs to get there story straight when dealing with customers I got my windows fixed but do not trust this company anymore
Initial Business Response /* (1000, 5, 2017/03/13) */
The manufacturer's warranty is a lifetime warranty on the product. The workmanship of the installation as a Nevada State Contractor is 4 years, after which we will come out for a service fee. This is common practice for contractors with a...
Nevada State license.
We would be happy to service our customer's products once the four years has passed for a minimum fee of $100.00 and the cost of any materials supplied. Service calls lasting more than one hour will be charged at an hourly rate ($100/hour).
If the products require any Manufacturer provided materials, the customer must contact the them directly, and once any materials have been received by the customer, we would be happy to install them for a minimum fee of $100.00 and the cost of any additional supplies and materials required. As above, any service calls lasting more than one hour will be charged at an hourly rate ($100/hour).
Thank you for your understanding of this matter, and we look forward to its resolution.
Initial Consumer Rebuttal /* (3000, 7, 2017/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand the warranty, I don't appreciate the rudeness!
Final Business Response /* (4000, 9, 2017/03/16) */
It is our goal to provide quality products and services to all our customers. The Manufacturer's warranty process determines how we can respond to a customer's concerns. As stated in our previous response, we would be happy to assist with the installation of materials provided by the manufacturer once the customer has followed the manufacturer's warranty process. Any services provided will be subject to our standard service call rates as stated in our previous response.
Again, we look forward to the resolution of this matter.
Initial Business Response /* (1000, 5, 2016/01/09) */
This gentleman called our office twice on Monday 1/4/15 and once the following day. We saved his voice messages. DeBell returns all of its calls within 72 hours, but obviously it wasn't quick enough for this gentleman. When we returned the call,...
we spoke with his wife. They had a lock adjustment on an entry door that DeBell installed almost ten years ago. When we told her that we charge $100.00 an hour for our service, she said that she would not pay it. Our contractor's license requires that we guarantee our workmanship for four years after the installation date. After that we charge an hourly service fee like every other company.
Initial Business Response /* (1000, 8, 2015/11/20) */
21 years ago, DeBell home Improvement Center made a decision to never give insurance estimates to residential homeowners. I talked to this man on the phone, he lives in [redacted]
I asked him if this was a project he was ready to move forward...
with if we could fit it into his budget. He said yes. I drove all the way up there on Sunday afternoon. AS soon as I walked in the house, he told me he needed 3 quotes for wind damage on his windows. I measured the windows and left him a price. I did not charge him for the estimate. He continued to call my office after that, so we emailed him the estimate. After we did that, he called wanting still more. At that point, I told him we are not the company for him to do business with because we do not deal with insurance claims or adjusters.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
21 years ago, [redacted] made a terrible decision to go into a business that might require face to face communication with people. 21 years later I requested a quote for work to be done on my home. I don't recall ever discussing insurance at all prior to his arrival at my house. Regardless of whether it is an insurance claim or not, it is always in the consumers best interest to seek out quotes from more than one company. I uploaded the conversation between myself and [redacted] on e-mail with the initial complaint. It is clearly different than [redacted] portrays. [redacted] missed the first two appointments he scheduled to do the estimate and finally showed up for the third. I simply asked him to break down the costs. [redacted] said he would e-mail it to me and failed to do so. I contacted him multiple times before he provided a simple "DEBELL WINDOWS would agree to order an install 7 vertical hung an 1 3-lite sl. Xox window 8 windows w/low e coating and argon gas in the air space for a total cost of 7300.00 regards [redacted] president." In closing, I don't care about the money. I cant imagine myself ever using such a crappy company to work on my home at all. I imagine I can have them install a door on the dog house or something that isn't too difficult and where I'm not overly worried about quality. I do want everyone to know how terrible this company really is so others don't fall victim to their predatory practices.
Final Business Response /* (4000, 12, 2015/11/29) */
My name is [redacted], and I'm the president of DeBell Window Systems Inc. December 11, 2015 will be 26 years we have been in business, and have installed over 30,000 windows. I made a decision 21 years ago not to do any more insurance claims. When you start your own company, you can make your own rules.
Regards,
[redacted]
President
DeBell window Systems Inc.
Final Consumer Response /* (4200, 14, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact [redacted] chose to not do any more insurance claims 21 years ago, doesn't have to result in poor service. If he wasn't planning on doing the job, he should have simply told me. He didn't have to lie, and act with complete disregard for a customer. I had significant delays and he wasted a lot of my time trying to contact him. Reading some of the other complaints on the internet about this company, I am sure this is not the first time. His customer service is terrible and he should be ashamed of himself. I just hope to warn people. By the way, [redacted] was trying to sell those windows all the way out the door telling me about how the competition had lower prices but couldn't match his quality. That was after he found out it was an insurance claim. He couldn't bare to leave without a signed contract. I wouldn't trust this guy farther than I can thrown him.
Initial Business Response / [redacted] (1000, 6, 2016/11/04) */ Contact Name and Title: [redacted] Contact Phone: 826- Contact Email: [redacted] On October 27, we responded to a service requestWe went to [redacted] home, upon inspection we found we had to order replacement Vinyl trim from the facotory to resolve her concernsWe received the trim on November 3, and we installed the replacement trim today, November 4thWe have confirmed that [redacted] is happy with the service and the outcome Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/11/04) */ Debell Windows came out on 11-4-and fixed my windowsThank you Final Business Response / [redacted] (4000, 15, 2016/11/21) */ On November 4th, we sent our service crew out with replacement trim on the truckAfter he inspected the work, he found that it was not necessary to replace the parts, but that the only thing required was to re-set the trim Should there be any further concerns, we are happy to re-visit the site if needed Final Consumer Response / [redacted] (2000, 17, 2016/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) The same guy that was out here earlier to look at the windows came back outI do not know if he had brought out any trim with him He just caulked the original trimThis company needs to get there story straight when dealing with customers I got my windows fixed but do not trust this company anymore
Initial Business Response / [redacted] (1000, 8, 2015/11/20) */ years ago, DeBell home Improvement Center made a decision to never give insurance estimates to residential homeownersI talked to this man on the phone, he lives in [redacted] I asked him if this was a project he was ready to move forward with if we could fit it into his budgetHe said yesI drove all the way up there on Sunday afternoonAS soon as I walked in the house, he told me he needed quotes for wind damage on his windowsI measured the windows and left him a priceI did not charge him for the estimateHe continued to call my office after that, so we emailed him the estimateAfter we did that, he called wanting still moreAt that point, I told him we are not the company for him to do business with because we do not deal with insurance claims or adjusters Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) years ago, [redacted] made a terrible decision to go into a business that might require face to face communication with peopleyears later I requested a quote for work to be done on my homeI don't recall ever discussing insurance at all prior to his arrival at my houseRegardless of whether it is an insurance claim or not, it is always in the consumers best interest to seek out quotes from more than one companyI uploaded the conversation between myself and [redacted] on e-mail with the initial complaintIt is clearly different than [redacted] portrays [redacted] missed the first two appointments he scheduled to do the estimate and finally showed up for the thirdI simply asked him to break down the costs [redacted] said he would e-mail it to me and failed to do soI contacted him multiple times before he provided a simple "DEBELL WINDOWS would agree to order an install vertical hung an 3-lite slXox window windows w/low e coating and argon gas in the air space for a total cost of regards [redacted] president." In closing, I don't care about the moneyI cant imagine myself ever using such a crappy company to work on my home at allI imagine I can have them install a door on the dog house or something that isn't too difficult and where I'm not overly worried about qualityI do want everyone to know how terrible this company really is so others don't fall victim to their predatory practices Final Business Response / [redacted] (4000, 12, 2015/11/29) */ My name is [redacted] , and I'm the president of DeBell Window Systems IncDecember 11, will be years we have been in business, and have installed over 30,windowsI made a decision years ago not to do any more insurance claimsWhen you start your own company, you can make your own rules Regards, [redacted] President DeBell window Systems Inc Final Consumer Response / [redacted] (4200, 14, 2015/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact [redacted] chose to not do any more insurance claims years ago, doesn't have to result in poor serviceIf he wasn't planning on doing the job, he should have simply told meHe didn't have to lie, and act with complete disregard for a customerI had significant delays and he wasted a lot of my time trying to contact himReading some of the other complaints on the internet about this company, I am sure this is not the first timeHis customer service is terrible and he should be ashamed of himselfI just hope to warn peopleBy the way, [redacted] was trying to sell those windows all the way out the door telling me about how the competition had lower prices but couldn't match his qualityThat was after he found out it was an insurance claimHe couldn't bare to leave without a signed contractI wouldn't trust this guy farther than I can thrown him
Initial Business Response /* (1000, 6, 2016/11/04) */
Contact Name and Title: [redacted]
Contact Phone: 775 826-6444
Contact Email: [redacted]
On October 27, 2016 we responded to a service request. We went to [redacted] home, upon inspection we found we had to order...
replacement Vinyl trim from the facotory to resolve her concerns. We received the trim on November 3, 2016 and we installed the replacement trim today, November 4th. We have confirmed that [redacted] is happy with the service and the outcome.
Initial Consumer Rebuttal /* (3000, 8, 2016/11/04) */
Debell Windows came out on 11-4-2016 and fixed my windows. Thank you
Final Business Response /* (4000, 15, 2016/11/21) */
On November 4th, we sent our service crew out with replacement trim on the truck. After he inspected the work, he found that it was not necessary to replace the parts, but that the only thing required was to re-set the trim.
Should there be any further concerns, we are happy to re-visit the site if needed.
Final Consumer Response /* (2000, 17, 2016/11/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The same guy that was out here earlier to look at the windows came back out. I do not know if he had brought out any trim with him He just caulked the original trim. This company needs to get there story straight when dealing with customers I got my windows fixed but do not trust this company anymore
Initial Business Response /* (1000, 5, 2017/03/13) */
The manufacturer's warranty is a lifetime warranty on the product. The workmanship of the installation as a Nevada State Contractor is 4 years, after which we will come out for a service fee. This is common practice for contractors with a...
Nevada State license.
We would be happy to service our customer's products once the four years has passed for a minimum fee of $100.00 and the cost of any materials supplied. Service calls lasting more than one hour will be charged at an hourly rate ($100/hour).
If the products require any Manufacturer provided materials, the customer must contact the them directly, and once any materials have been received by the customer, we would be happy to install them for a minimum fee of $100.00 and the cost of any additional supplies and materials required. As above, any service calls lasting more than one hour will be charged at an hourly rate ($100/hour).
Thank you for your understanding of this matter, and we look forward to its resolution.
Initial Consumer Rebuttal /* (3000, 7, 2017/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand the warranty, I don't appreciate the rudeness!
Final Business Response /* (4000, 9, 2017/03/16) */
It is our goal to provide quality products and services to all our customers. The Manufacturer's warranty process determines how we can respond to a customer's concerns. As stated in our previous response, we would be happy to assist with the installation of materials provided by the manufacturer once the customer has followed the manufacturer's warranty process. Any services provided will be subject to our standard service call rates as stated in our previous response.
Again, we look forward to the resolution of this matter.
Initial Business Response /* (1000, 5, 2016/01/09) */
This gentleman called our office twice on Monday 1/4/15 and once the following day. We saved his voice messages. DeBell returns all of its calls within 72 hours, but obviously it wasn't quick enough for this gentleman. When we returned the call,...
we spoke with his wife. They had a lock adjustment on an entry door that DeBell installed almost ten years ago. When we told her that we charge $100.00 an hour for our service, she said that she would not pay it. Our contractor's license requires that we guarantee our workmanship for four years after the installation date. After that we charge an hourly service fee like every other company.
Initial Business Response /* (1000, 8, 2015/11/20) */
21 years ago, DeBell home Improvement Center made a decision to never give insurance estimates to residential homeowners. I talked to this man on the phone, he lives in [redacted]
I asked him if this was a project he was ready to move forward...
with if we could fit it into his budget. He said yes. I drove all the way up there on Sunday afternoon. AS soon as I walked in the house, he told me he needed 3 quotes for wind damage on his windows. I measured the windows and left him a price. I did not charge him for the estimate. He continued to call my office after that, so we emailed him the estimate. After we did that, he called wanting still more. At that point, I told him we are not the company for him to do business with because we do not deal with insurance claims or adjusters.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
21 years ago, [redacted] made a terrible decision to go into a business that might require face to face communication with people. 21 years later I requested a quote for work to be done on my home. I don't recall ever discussing insurance at all prior to his arrival at my house. Regardless of whether it is an insurance claim or not, it is always in the consumers best interest to seek out quotes from more than one company. I uploaded the conversation between myself and [redacted] on e-mail with the initial complaint. It is clearly different than [redacted] portrays. [redacted] missed the first two appointments he scheduled to do the estimate and finally showed up for the third. I simply asked him to break down the costs. [redacted] said he would e-mail it to me and failed to do so. I contacted him multiple times before he provided a simple "DEBELL WINDOWS would agree to order an install 7 vertical hung an 1 3-lite sl. Xox window 8 windows w/low e coating and argon gas in the air space for a total cost of 7300.00 regards [redacted] president." In closing, I don't care about the money. I cant imagine myself ever using such a crappy company to work on my home at all. I imagine I can have them install a door on the dog house or something that isn't too difficult and where I'm not overly worried about quality. I do want everyone to know how terrible this company really is so others don't fall victim to their predatory practices.
Final Business Response /* (4000, 12, 2015/11/29) */
My name is [redacted], and I'm the president of DeBell Window Systems Inc. December 11, 2015 will be 26 years we have been in business, and have installed over 30,000 windows. I made a decision 21 years ago not to do any more insurance claims. When you start your own company, you can make your own rules.
Regards,
[redacted]
President
DeBell window Systems Inc.
Final Consumer Response /* (4200, 14, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact [redacted] chose to not do any more insurance claims 21 years ago, doesn't have to result in poor service. If he wasn't planning on doing the job, he should have simply told me. He didn't have to lie, and act with complete disregard for a customer. I had significant delays and he wasted a lot of my time trying to contact him. Reading some of the other complaints on the internet about this company, I am sure this is not the first time. His customer service is terrible and he should be ashamed of himself. I just hope to warn people. By the way, [redacted] was trying to sell those windows all the way out the door telling me about how the competition had lower prices but couldn't match his quality. That was after he found out it was an insurance claim. He couldn't bare to leave without a signed contract. I wouldn't trust this guy farther than I can thrown him.