Marble Galleria

Revdex.com:
The backsplash is not installed the right way the installer scratched up the whole back splash and the grout is missing or falling out in most places the installer glued in all electric boxes in the wall the can not me moved if he was a professional installer he would have never done that by doing that we can not install covers on the receptacles marble galleria has offered to give us new tile that does not help we have to remove all the tile he has installed over new counter tops and new cabinets the cost is not in the tile but the labor we have estimates from contractors to remove the tiles and replace they are all around 6000 At the very least we expect a full refund 
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The backsplash was installed with excellent workmanship. The
main problem does not lie with the backsplash it rather lies with the...

sheet
rock on which it is installed which is very uneven. My workers were told by the
owners that there are electric cables and structural steel behind the sheet
rock because of which it is so uneven.
 
Though our installer did a fair job, yet,  as we had a very cordial relationship with the
home owners, we had suggested a partial refund to which they did not agree. Our
offer is still open and they can contact me and resolve this issue without
further delay.

Review: MARBLE GALLERIA INSTALLED A BACKSPLASH VERY SLOPPY SCRATCHED ALL THE TILE WHEN THEY GROUTED AND MISSED TILE AND TRIED TO FILL IN WITH GROUT MOST OF THE TILE IS NOT EVEN WITH THE WALLDesired Settlement: WE WOULD LIKE MARBLE GALLERIA TO GIVE US WHAT WE PAID FOR OR AT THE VERY LEAST A FULL REFUND SO WE CAN GET YHE WORK DONE

Business

Response:

The backsplash was installed with excellent workmanship. The

main problem does not lie with the backsplash it rather lies with the sheet

rock on which it is installed which is very uneven. My workers were told by the

owners that there are electric cables and structural steel behind the sheet

rock because of which it is so uneven.

Though our installer did a fair job, yet, as we had a very cordial relationship with the

home owners, we had suggested a partial refund to which they did not agree. Our

offer is still open and they can contact me and resolve this issue without

further delay.

Consumer

Response:

The backsplash is not installed the right way the installer scratched up the whole back splash and the grout is missing or falling out in most places the installer glued in all electric boxes in the wall the can not me moved if he was a professional installer he would have never done that by doing that we can not install covers on the receptacles marble galleria has offered to give us new tile that does not help we have to remove all the tile he has installed over new counter tops and new cabinets the cost is not in the tile but the labor we have estimates from contractors to remove the tiles and replace they are all around 6000 At the very least we expect a full refund

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,