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Marburger, E F & Son, Inc.

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Reviews Marburger, E F & Son, Inc.

Marburger, E F & Son, Inc. Reviews (2)

Twice we have used them.... first time was a tragedy. No concern about deadlines, scheduling, even after promises of even keeping a deadline. Terrible project management. Have no idea why we thought it would be better this time. Waiting all day for nothing to happen and had to call them for updates.
However... fantastic installation, amazing selection of products and fair prices. Getting it actually on your floor is the kicker. I think they are mostly busy putting out fires caused from other projects that have missed deadlines and disasters. Sorta like going to get an oil change and them keeping your car for 3 weeks. You are really at their mercy...

Long reputation and short on customer service. After settling the financial details, the details of the service to be provided were lacking. I had to seek out the representative to provide basic details like what day and time. Multiple phone calls to confirm this information. On the day, the installers were 3 hours late. They weren't told basic information like they will need transition strips from the carpet to the tile and wood floor. Or that the pile is too high to install without a carpet stretching machine. They were very slow as only one of the three had the knowledge to install the carpet. And after eight hours of working on one room, they are still not done with the job. After trying to get this resolved, EF has decided to take the course that we will be pleased with the product. However, part of what they told us is that we will have a better experience than a box store. He even begged us, if you don't go with us, don't go to a box store. He promised a better experience and we paid more that experience. We've paid all right. More money and more aggravation.

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