Marc's

In a phone response company explained their policy is no receipt no return. However, they have left several phone messages with consumer to discuss further but their calls have not been returned

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

June 27, Via Email: ***@*** *** ***, *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** *** Re: Complaint of *** *** Complaint #*** Dear Ms***: This office represents Marc Glassman, Inc., dba Marc'sThe Complaint filed by *** *** has been referred to me for responseMarc's operates a chain of retail discount stores in Northeast OhioOn May 26, 2016, Mr*** visited our Marc's store in Stow, Ohio, and purchased a large quantity, a "bulk amount," of *** products, specifically, thirty-six (36) 12-packs of soda cansHe made his purchase using a personal checkThe advertised sale price was four (4) 12-packs for $When Mr*** made his purchases, he was charged the regular price for twenty-four (24) of the 12-packs, as the sale was limited to twelve (12) 12-packs at the sale priceMarc's had printed sales ads located in the store, which were also printed and distributed locally earlier in the week(A copy of the ad is ***ached hereto)Mr*** returned to the Marc's store and objected to the transaction, requesting a full refund of the twenty-four (24) 12-packs that were not sold at the sales priceHe claimed he should have only been charged $for all of the productHe was told by the store manager that, since he had written a check, Marc's policy is that a refund for a purchase made by personal check would be issued in approximately daysMr*** became irateMarc's informed Mr*** that it reserves the right to limit quantifies of an item on sale to its customers, and that the policy is uniformly appliedMarc's has a policy posted at its Customer Service area stating that it reserves the right to limit quantitiesThe limited sales item available was posted in a sales ad in the store, which was also published and distributed locally throughout the communityThe items were correctly rung at the register at the time that Mr*** made his purchaseMarc's is a retailer, not a wholesaler, and limits quantities of a sale item to its customers in order to be able to stock its stores to meet the everyday needs of its shoppers and to avoid a select few of some customers who might choose to buy a "bulk amount" of a single item that might be on saleTo resolve the matter, Marc's is offering to refund the $to the claimantI hope the above response satisfies your inquiryPlease contact me if there is any additional information you requireSincerely, *** *M***JCM/kme Enclosure cc: Janet M***, Director of Customer Relations, Marc Glassman, Inc(Via email only)

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Hello Janet
Thanks for your email, please see receipts attached