Marceline Salvage Company

We are sorry for the additional time it took to complete and return MsS [redacted] s tweezers We offer this free sharpening service to all Tweezerman customers worldwide and do our best to expedite the return in a timely manner Our turnaround time is 4-weeks however we did have a couple of setbacks and are running behind schedule The website is being updated to reflect this delay so that all of our customers are aware of this I have MsS [redacted] s tweezer's in my possession and will be sending them out today 4/ [redacted] along with a letter of apology and prepaid envelope for future servicesOnce again we apologize for this inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have not received my product, even though, MsKathy F*, stated that she has my product with her and would be mailing it out on the 4th It's been days and I have yet to receive my merchandise.Please look over the case, the company just drags and stalls the situation
Sincerely,
*** ***

As promised in my original response, the package was mailed out on 4/* via ***. The tracking number is *** - with an arrival date of 4/**.Delivery time from NY to CA is usually about business days. Once again we apologize for the delay in returning your serviced tweezers

We are sorry for the additional time it took to complete and return Ms. S[redacted]s tweezers.  We offer this free sharpening service to all Tweezerman customers worldwide and do our best to expedite the return in a timely manner.  Our normal turnaround time is 4-6 weeks however we did have...

a couple of setbacks and are running behind schedule.  The website is being updated to reflect this delay so that all of our customers are aware of this.  I have Ms. S[redacted]s tweezer's in my possession and will be sending them out today 4/* along with a letter of apology and prepaid envelope for future services. Once again we apologize for this inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]