Dear [redacted] ,Thank you for your recent letter regarding [redacted] We have reviewedcomplaint [redacted] Our response is below.1) The loan documents that the customer signed has very specific language aboutdefaultAn account is in default if it is not paid by its due date [redacted] isattempting to collect a debt in defaultHe was not making a customer servicecallAll collection activity was conducted within the letter of Ohio law.2) This loan was opened on 11/12/The customer has paid us on twooccasions, 12/18/and 3/3/both of these payments were paid after thedue date.3) The customer promised to pay on 02/27/The customer broke this promise.4) On 3/2/the customer stated "Good luck finding your car".5) We will be monitoring this account very closely going forward.We trust this detailed account of the facts clarifies the history of this loanIt is our hopethat [redacted] elects to abide by her contractual agreement and pay on timegoing forward
[redacted] Thank you for your recent letter regarding [redacted] Unfortunately, this account is in default and the very first payment (due 12/06/2014) has not been received Collection calls are often uncomfortable for people and can be viewed as an unpleasant experience The purpose of these calls are solely to obtain payment on loans in default so that the customer can again be in good standing with us and continue with possession of the loan collateral Collection calls are always made within the letter of Ohio law Regarding the customers brother calling, due to consumer privacy laws, we are unable to discuss certain account details with anyone but the signer(s) on the loan He is not a signer He later called our collection department back and apologized for his behavior which we will elect not to discuss further at this time In detail, we have attempted to work with [redacted] on two occasions She has broken both promises On 12/11/the customer claimed to have mailed a check, then promised to bring the payment in the next morning That promise was broken On 12/15/the customer promised to come in and put the payment in our drop box She again failed to do so As of today, 12/18/2014, the account is still in default It is our hope that the customer elects to honor her contractual agreement, resolve this issue immediately, and pay by the due date posted on her contract and coupon book in the future It is also our opinion that this complaint is meritless and should be stricken from the Revdex.com
the reason why I did not accept this response is because the first payment I made I made two payments for December and one for January so I did not owe them another payment until February the 12th which I was days late on the February payment the whole blow up about this is the representative was very rude and disrespectful with me and that was his first time talking to me and I still have the message that he left on my phone all I asked was for an apology on how he talked to me on the phone I feel that's wrong when you have a position that you are suppose to up hold and you talk to someone like they are nothing on the phone I felt very disrespected as a person and a client ,are we perfect no we are not but at the same time where does the respect lye at no one should be talk to like the man marten did we he called me, so its ok for the rep to talk to anyone any kind of way without respect I am very disappointed at this
I don't feel the issue was address properly this person that contacted me was very unprofessional and rude and had stocker prone behavior, who as a business representative to call/ contact someone repeatedly & called me and threaten me within a minute manner, over & over. I want to know how this matter is handled and how they presume to handle this matterHe had access to my private personal information and continued to call and Harrasing and threaten me They indicated they were collecting a debt in the fair debt collection act laws this man violated that law in the manner of the threats that were not made true & the harassment and threats
[redacted]Thank you for your recent letter regarding [redacted] Unfortunately, this account is in default and the very first payment (due 12/06/2014) has not been received. Collection calls are often uncomfortable for people and can be...
viewed as an unpleasant experience. The purpose of these calls are solely to obtain payment on loans in default so that the customer can again be in good standing with us and continue with possession of the loan collateral. Collection calls are always made within the letter of Ohio law. Regarding the customers brother calling, due to consumer privacy laws, we are unable to discuss certain account details with anyone but the signer(s) on the loan. He is not a signer. He later called our collection department back and apologized for his behavior which we will elect not to discuss further at this time. In detail, we have attempted to work with [redacted] on two occasions. She has broken both promises. On 12/11/2014 the customer claimed to have mailed a check, then promised to bring the payment in the next morning. That promise was broken. On 12/15/2014 the customer promised to come in and put the payment in our drop box. She again failed to do so. As of today, 12/18/2014, the account is still in default. It is our hope that the customer elects to honor her contractual agreement, resolve this issue immediately, and pay by the due date posted on her contract and coupon book in the future. It is also our opinion that this complaint is meritless and should be stricken from the Revdex.com.
Dear [redacted],Thank you for your recent letter regarding [redacted]. We have reviewedcomplaint [redacted]. Our response is below.1) The loan documents that the customer signed has very specific language aboutdefault. An account is in default if it is not paid by its due date. [redacted]...
isattempting to collect a debt in default. He was not making a customer servicecall. All collection activity was conducted within the letter of Ohio law.2) This loan was opened on 11/12/2014. The customer has paid us on twooccasions, 12/18/2014 and 3/3/2015 both of these payments were paid after thedue date.3) The customer promised to pay on 02/27/2015. The customer broke this promise.4) On 3/2/2015 the customer stated "Good luck finding your car".5) We will be monitoring this account very closely going forward.We trust this detailed account of the facts clarifies the history of this loan. It is our hopethat [redacted] elects to abide by her contractual agreement and pay on timegoing forward.
Thank you for your recent letter regarding [redacted]. We have reviewed complaint 11889544. Our response is below.Account number 2000012159 has been in default since November 27, 2016 and will be referred for legal action should the collateral not be redeemed within the period allowed...
by Ohio law. The customer should refer to the contract document that they signed at [redacted] Motor Mart on 04/26/2016. Specifically, section 3 (a) through (f) which describes “if you pay late or break your other promises”. [redacted] should contact us immediately to make arrangements to redeem the collateral. After doing so, she should pay on time going forward as she is contractually obligated to do.All procedures have been followed in a normal and lawful fashion. We are audited annually by the state of Ohio. This complaint is outside the scope of the Revdex.com and is without merit. We trust this detailed account of the facts clarifies the
history of this account.
Thank you for your recent letter regarding [redacted]. We have reviewed complaint [redacted]. Our response is below.1) The loan documents that the customer signed has very specific language about default. An account is in default if it is not paid by its due date. We were...
attempting to collect a debt in default. 2) There was a system glitch that prevented the collector from correctly accessing the data that would have shown that the customer had indeed made the payment online. This issue has been addressed. 3) There are standards for employee interactions with customers. This specific interaction will be thoroughly investigated and dealt with internally.We value [redacted] as a customer and we are sorry that the customer had an unsatisfactory experience. It is our hope that she abides by her contractual agreement and pays on time going forward.
Dear [redacted] ,Thank you for your recent letter regarding [redacted] We have reviewedcomplaint [redacted] Our response is below.1) The loan documents that the customer signed has very specific language aboutdefaultAn account is in default if it is not paid by its due date [redacted] isattempting to collect a debt in defaultHe was not making a customer servicecallAll collection activity was conducted within the letter of Ohio law.2) This loan was opened on 11/12/The customer has paid us on twooccasions, 12/18/and 3/3/both of these payments were paid after thedue date.3) The customer promised to pay on 02/27/The customer broke this promise.4) On 3/2/the customer stated "Good luck finding your car".5) We will be monitoring this account very closely going forward.We trust this detailed account of the facts clarifies the history of this loanIt is our hopethat [redacted] elects to abide by her contractual agreement and pay on timegoing forward
[redacted] Thank you for your recent letter regarding [redacted] Unfortunately, this account is in default and the very first payment (due 12/06/2014) has not been received Collection calls are often uncomfortable for people and can be viewed as an unpleasant experience The purpose of these calls are solely to obtain payment on loans in default so that the customer can again be in good standing with us and continue with possession of the loan collateral Collection calls are always made within the letter of Ohio law Regarding the customers brother calling, due to consumer privacy laws, we are unable to discuss certain account details with anyone but the signer(s) on the loan He is not a signer He later called our collection department back and apologized for his behavior which we will elect not to discuss further at this time In detail, we have attempted to work with [redacted] on two occasions She has broken both promises On 12/11/the customer claimed to have mailed a check, then promised to bring the payment in the next morning That promise was broken On 12/15/the customer promised to come in and put the payment in our drop box She again failed to do so As of today, 12/18/2014, the account is still in default It is our hope that the customer elects to honor her contractual agreement, resolve this issue immediately, and pay by the due date posted on her contract and coupon book in the future It is also our opinion that this complaint is meritless and should be stricken from the Revdex.com
the reason why I did not accept this response is because the first payment I made I made two payments for December and one for January so I did not owe them another payment until February the 12th which I was days late on the February payment the whole blow up about this is the representative was very rude and disrespectful with me and that was his first time talking to me and I still have the message that he left on my phone all I asked was for an apology on how he talked to me on the phone I feel that's wrong when you have a position that you are suppose to up hold and you talk to someone like they are nothing on the phone I felt very disrespected as a person and a client ,are we perfect no we are not but at the same time where does the respect lye at no one should be talk to like the man marten did we he called me, so its ok for the rep to talk to anyone any kind of way without respect I am very disappointed at this
I don't feel the issue was address properly this person that contacted me was very unprofessional and rude and had stocker prone behavior, who as a business representative to call/ contact someone repeatedly & called me and threaten me within a minute manner, over & over. I want to know how this matter is handled and how they presume to handle this matterHe had access to my private personal information and continued to call and Harrasing and threaten me They indicated they were collecting a debt in the fair debt collection act laws this man violated that law in the manner of the threats that were not made true & the harassment and threats
[redacted]Thank you for your recent letter regarding [redacted] Unfortunately, this account is in default and the very first payment (due 12/06/2014) has not been received. Collection calls are often uncomfortable for people and can be...
viewed as an unpleasant experience. The purpose of these calls are solely to obtain payment on loans in default so that the customer can again be in good standing with us and continue with possession of the loan collateral. Collection calls are always made within the letter of Ohio law. Regarding the customers brother calling, due to consumer privacy laws, we are unable to discuss certain account details with anyone but the signer(s) on the loan. He is not a signer. He later called our collection department back and apologized for his behavior which we will elect not to discuss further at this time. In detail, we have attempted to work with [redacted] on two occasions. She has broken both promises. On 12/11/2014 the customer claimed to have mailed a check, then promised to bring the payment in the next morning. That promise was broken. On 12/15/2014 the customer promised to come in and put the payment in our drop box. She again failed to do so. As of today, 12/18/2014, the account is still in default. It is our hope that the customer elects to honor her contractual agreement, resolve this issue immediately, and pay by the due date posted on her contract and coupon book in the future. It is also our opinion that this complaint is meritless and should be stricken from the Revdex.com.
Dear [redacted],Thank you for your recent letter regarding [redacted]. We have reviewedcomplaint [redacted]. Our response is below.1) The loan documents that the customer signed has very specific language aboutdefault. An account is in default if it is not paid by its due date. [redacted]...
isattempting to collect a debt in default. He was not making a customer servicecall. All collection activity was conducted within the letter of Ohio law.2) This loan was opened on 11/12/2014. The customer has paid us on twooccasions, 12/18/2014 and 3/3/2015 both of these payments were paid after thedue date.3) The customer promised to pay on 02/27/2015. The customer broke this promise.4) On 3/2/2015 the customer stated "Good luck finding your car".5) We will be monitoring this account very closely going forward.We trust this detailed account of the facts clarifies the history of this loan. It is our hopethat [redacted] elects to abide by her contractual agreement and pay on timegoing forward.
Thank you for your recent letter regarding [redacted]. We have reviewed complaint 11889544. Our response is below.Account number 2000012159 has been in default since November 27, 2016 and will be referred for legal action should the collateral not be redeemed within the period allowed...
by Ohio law. The customer should refer to the contract document that they signed at [redacted] Motor Mart on 04/26/2016. Specifically, section 3 (a) through (f) which describes “if you pay late or break your other promises”. [redacted] should contact us immediately to make arrangements to redeem the collateral. After doing so, she should pay on time going forward as she is contractually obligated to do.All procedures have been followed in a normal and lawful fashion. We are audited annually by the state of Ohio. This complaint is outside the scope of the Revdex.com and is without merit. We trust this detailed account of the facts clarifies the
history of this account.
Thank you for your recent letter regarding [redacted]. We have reviewed complaint [redacted]. Our response is below.1) The loan documents that the customer signed has very specific language about default. An account is in default if it is not paid by its due date. We were...
attempting to collect a debt in default. 2) There was a system glitch that prevented the collector from correctly accessing the data that would have shown that the customer had indeed made the payment online. This issue has been addressed. 3) There are standards for employee interactions with customers. This specific interaction will be thoroughly investigated and dealt with internally.We value [redacted] as a customer and we are sorry that the customer had an unsatisfactory experience. It is our hope that she abides by her contractual agreement and pays on time going forward.