Marcello's Asphalt Maintenance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Chuck M [redacted] made additional contact with me through [redacted] , the service where I hired him The following is his amended offer to resolve this issue, and my response.From Chuck M [redacted] :Chuck M [redacted] (Pro)CMSunday July a repair truck will come repair if minor no extra cost will apply guidelines if another contractor goes up on roof offer void if repair exceeds minor charges may apply we our willing to warranty only work we have done if offer is excepted schedule will be made and will resolve matter CEO chuck M [redacted] no longer in part with commercial roofing 10:AM from [redacted] (Customer)What about my ladder? What constitutes a minor charge?10:AMChuck M [redacted] (Pro)CMI discussed with my employees and the ladder was returned I was sick responding to your complaint we will go up on roof inspect what was done if the leak is coming from where we fixed we will Stand liable if coming from somewhere else it will be new contract as far as ladder goes I will give u of mine same size these offers are void if any more texts threats or complaints are made from this day forward July 11-julyif excepted I'm considering this matter resolvedFrom ***s [redacted] :MrM [redacted] Thank you for responding to my inquiry July is three weeks from now, and I would expect more timely service since I requested work under your warranty on June I am not considering this matter resolved until someone comes out to my home, fixes any leaks in the areas where you worked, and replaces my ladder Your contention that you returned my ladder the next day is inaccurate I have texts from you and Gina starting in November and continuing until February 26, 2016- that one stating my ladder was in a warehouse in Youngstown, and it would be returned the following Monday It was never returnedYou have not sent anyone to look at my roof, so your contention that it is leaking from another area is pure speculation I have looked, and water is running down brand new shiny roofing nails along the seal where you installed the rubber flat roof, and in my daughter's room in the center of the flat roof, and in my bedroom along the outside edge of the flat roof All in areas where you did the repairs I formally reject July as the date for this service I would like to schedule you to do the work July 19- Those are days I am available to be present to let you in the house to see where the leaks are I still expect the warranty to be good from the date of the original contract I reserve the right to continue my complaint with the Revdex.com until you actually repair my roof I am going to ask [redacted] from [redacted] not to restore your account until you actually come out and do the work and all the leaks where you did repairs are sealed properly, and my ladder returned or replaced I am not signing any new contracts, or purchasing more services I deny making any threats, and it is my right to complain, since this discussion would not be happening if you would have responded to my phone calls, texts, messages from [redacted] , and the Revdex.com I did not make any threats I carried through with reasonable and appropriate means to ensure you resolved my issue Please let me know what day and time from July 19-will work for you, and I will expect to see you then Once repairs are completed, and my ladder returned and/or replaced, I will consider this matter resolved, and will let [redacted] and Revdex.com know I am a satisfied customer I will await your reply with a specific date and time Regards, [redacted]

Jim for the first time responded to my brother Tony answer the first time he heard about the complaint I Chuck M*** made jim awarethat I had gotten sick and my brother have any was taking over the business we pride ourselves precision and making our customers happy my brother Anthony
offered to stand responsible for repair that had nothing to do with the work that we've done we advised him when we did the work that this could happen later in time and now he wants it done for free which we offer to do we just said allow hours on the third day we had planned to go out buy him a brand new ladder even though we are not responsible that it went missing months later we do not disagree that we borrowed it but we put it back the very next day and somebody stole it from him months later it is not fair that being that it was raining that day he did not allow us one more day to come out so now we choose to do nothing because he left us a bad review and we did nothing wrong but try to be nice to him he wants to hold us work for responsible we had nothing to do with and a ladder that we did not take we did everything to try to satisfy him and we are very sorry that we did not respond to the Revdex.com but we are always moving around working so you can make whatever determination you want but this is the truthwe were doing these things as a courtesy not because we had to his warranty is still good for the work that we have done but not for stuff that we told that needed to be done it's not fair that we are given bad rating for people trying to get stuff done for freethis is my response everything if he takes off the bad reviews remove the complaint stop harassing us then we will go fix work for free we offered him in the very beginning but he just don't want to stop harassing us for something that is not our fault we have no connection with Commercial Roofing anymore but I cannot tell you what to do if you want to hold them liable that's fine they will just respond to you the same way I am this is our contract not theirs whatever your determination is we will accept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Chuck M*** made additional contact with me through ***, the service where I hired him. The following is his amended offer to resolve this issue, and my response.From Chuck M***:Chuck M*** (Pro)CMSunday July a repair truck will come repair if minor no extra cost will apply guidelines if another contractor goes up on roof offer void if repair exceeds minor charges may apply we our willing to warranty only work we have done if offer is excepted schedule will be made and will resolve matter CEO chuck M*** no longer in part with commercial roofing 10:AM from *** *** (Customer)What about my ladder? What constitutes a minor charge?10:AMChuck M*** (Pro)CMI discussed with my employees and the ladder was returned I was sick responding to your complaint we will go up on roof inspect what was done if the leak is coming from where we fixed we will Stand liable if coming from somewhere else it will be new contract as far as ladder goes I will give u of mine same size these offers are void if any more texts threats or complaints are made from this day forward July 11-julyif excepted I'm considering this matter resolvedFrom ***s ***:MrM***Thank you for responding to my inquiry. July is three weeks from now, and I would expect more timely service since I requested work under your warranty on June 17. I am not considering this matter resolved until someone comes out to my home, fixes any leaks in the areas where you worked, and replaces my ladder. Your contention that you returned my ladder the next day is inaccurate. I have texts from you and Gina starting in November and continuing until February 26, 2016- that one stating my ladder was in a warehouse in Youngstown, and it would be returned the following Monday. It was never returnedYou have not sent anyone to look at my roof, so your contention that it is leaking from another area is pure speculation. I have looked, and water is running down brand new shiny roofing nails along the seal where you installed the rubber flat roof, and in my daughter's room in the center of the flat roof, and in my bedroom along the outside edge of the flat roof. All in areas where you did the repairs. I formally reject July as the date for this service. I would like to schedule you to do the work July 19-22. Those are days I am available to be present to let you in the house to see where the leaks are. I still expect the warranty to be good from the date of the original contract. I reserve the right to continue my complaint with the Revdex.com until you actually repair my roof. I am going to ask *** from *** not to restore your account until you actually come out and do the work and all the leaks where you did repairs are sealed properly, and my ladder returned or replaced. I am not signing any new contracts, or purchasing more services. I deny making any threats, and it is my right to complain, since this discussion would not be happening if you would have responded to my phone calls, texts, messages from ***, and the Revdex.com. I did not make any threats. I carried through with reasonable and appropriate means to ensure you resolved my issue. Please let me know what day and time from July 19-will work for you, and I will expect to see you then. Once repairs are completed, and my ladder returned and/or replaced, I will consider this matter resolved, and will let *** and Revdex.com know I am a satisfied customer. I will await your reply with a specific date and time.
Regards,
*** ***