Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Chuck M[redacted] made additional contact with me through [redacted], the service where I hired him. The following is his amended offer to resolve this issue, and my response.From Chuck M[redacted]:Chuck M[redacted] (Pro)CMSunday July 31 a repair truck will come repair if minor no extra cost will apply guidelines if another contractor goes up on roof offer void if repair exceeds minor charges may apply we our willing to warranty only work we have done if offer is excepted schedule will be made and will resolve matter CEO chuck M[redacted] no longer in part with commercial roofing 10:17 AM from [redacted] (Customer)What about my ladder? What constitutes a minor charge?10:22 AMChuck M[redacted] (Pro)CMI discussed with my employees and the ladder was returned I was sick responding to your complaint we will go up on roof inspect what was done if the leak is coming from where we fixed we will Stand liable if coming from somewhere else it will be new contract as far as ladder goes I will give u 1 of mine same size these offers are void if any more texts threats or complaints are made from this day forward July 11-july31 if excepted I'm considering this matter resolvedFrom [redacted]s [redacted]:Mr. M[redacted]. Thank you for responding to my inquiry. July 31 is three weeks from now, and I would expect more timely service since I requested work under your warranty on June 17. I am not considering this matter resolved until someone comes out to my home, fixes any leaks in the areas where you worked, and replaces my ladder. Your contention that you returned my ladder the next day is inaccurate. I have texts from you and Gina starting in November 2015 and continuing until February 26, 2016- that one stating my ladder was in a warehouse in Youngstown, and it would be returned the following Monday. It was never returned. You have not sent anyone to look at my roof, so your contention that it is leaking from another area is pure speculation. I have looked, and water is running down brand new shiny roofing nails along the seal where you installed the rubber flat roof, and in my daughter's room in the center of the flat roof, and in my bedroom along the outside edge of the flat roof. All in areas where you did the repairs. I formally reject July 31 as the date for this service. I would like to schedule you to do the work July 19-22. Those are days I am available to be present to let you in the house to see where the leaks are. I still expect the warranty to be good from the date of the original contract. I reserve the right to continue my complaint with the Revdex.com until you actually repair my roof. I am going to ask [redacted] from [redacted] not to restore your account until you actually come out and do the work and all the leaks where you did repairs are sealed properly, and my ladder returned or replaced. I am not signing any new contracts, or purchasing more services. I deny making any threats, and it is my right to complain, since this discussion would not be happening if you would have responded to my phone calls, texts, messages from [redacted], and the Revdex.com. I did not make any threats. I carried through with reasonable and appropriate means to ensure you resolved my issue. Please let me know what day and time from July 19-22 will work for you, and I will expect to see you then. Once repairs are completed, and my ladder returned and/or replaced, I will consider this matter resolved, and will let [redacted] and Revdex.com know I am a satisfied customer. I will await your reply with a specific date and time.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Chuck M[redacted] made additional contact with me through [redacted], the service where I hired him. The following is his amended offer to resolve this issue, and my response.From Chuck M[redacted]:Chuck M[redacted] (Pro)CMSunday July 31 a repair truck will come repair if minor no extra cost will apply guidelines if another contractor goes up on roof offer void if repair exceeds minor charges may apply we our willing to warranty only work we have done if offer is excepted schedule will be made and will resolve matter CEO chuck M[redacted] no longer in part with commercial roofing 10:17 AM from [redacted] (Customer)What about my ladder? What constitutes a minor charge?10:22 AMChuck M[redacted] (Pro)CMI discussed with my employees and the ladder was returned I was sick responding to your complaint we will go up on roof inspect what was done if the leak is coming from where we fixed we will Stand liable if coming from somewhere else it will be new contract as far as ladder goes I will give u 1 of mine same size these offers are void if any more texts threats or complaints are made from this day forward July 11-july31 if excepted I'm considering this matter resolvedFrom [redacted]s [redacted]:Mr. M[redacted]. Thank you for responding to my inquiry. July 31 is three weeks from now, and I would expect more timely service since I requested work under your warranty on June 17. I am not considering this matter resolved until someone comes out to my home, fixes any leaks in the areas where you worked, and replaces my ladder. Your contention that you returned my ladder the next day is inaccurate. I have texts from you and Gina starting in November 2015 and continuing until February 26, 2016- that one stating my ladder was in a warehouse in Youngstown, and it would be returned the following Monday. It was never returned. You have not sent anyone to look at my roof, so your contention that it is leaking from another area is pure speculation. I have looked, and water is running down brand new shiny roofing nails along the seal where you installed the rubber flat roof, and in my daughter's room in the center of the flat roof, and in my bedroom along the outside edge of the flat roof. All in areas where you did the repairs. I formally reject July 31 as the date for this service. I would like to schedule you to do the work July 19-22. Those are days I am available to be present to let you in the house to see where the leaks are. I still expect the warranty to be good from the date of the original contract. I reserve the right to continue my complaint with the Revdex.com until you actually repair my roof. I am going to ask [redacted] from [redacted] not to restore your account until you actually come out and do the work and all the leaks where you did repairs are sealed properly, and my ladder returned or replaced. I am not signing any new contracts, or purchasing more services. I deny making any threats, and it is my right to complain, since this discussion would not be happening if you would have responded to my phone calls, texts, messages from [redacted], and the Revdex.com. I did not make any threats. I carried through with reasonable and appropriate means to ensure you resolved my issue. Please let me know what day and time from July 19-22 will work for you, and I will expect to see you then. Once repairs are completed, and my ladder returned and/or replaced, I will consider this matter resolved, and will let [redacted] and Revdex.com know I am a satisfied customer. I will await your reply with a specific date and time.
Regards,
[redacted]