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March Manufacturing, Inc.

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March Manufacturing, Inc. Reviews (2)

This gentleman purchased one of our companies replacement parts kit from [redacted] (one of our distributors) via the internet.  The customer reported that he believed he had a defective part from [redacted].  [redacted] then tried to explain that the "rattle" (space between the impeller and front...

housing) was normal, then [redacted] contacted me, and I explained this again.  Under our customer satisfaction policy. I (the regional manger) said I would send [redacted] a replacement part no charge, they would receive the part from the customer, examine it and report back to me.  The replacement part received back was damaged in installation by the customer (it was not re-sellable), and there were no defects.  At that point [redacted] (an independent distributor)conversed with me about the situation, and their concern about further problems from this sale. They made the decision to refund the purchase price to their customer and end this transaction.  The customer then could purchase this part from the over 100 distributors that serve our US market (www.marchpump.com/distributors). There was never any transactions between March Manufacturing and this customer. Our warranty covers defects in materials and workmanship only, it does not address the suitability of replacement parts nor specific applications.  Our distributors are independent entities, they are not controlled by March Manufacturing, and can choose not to be involved with situations like this.  [redacted] of [redacted] promised a full refund to the customer and his contact phone number is 704-[redacted].  [redacted] has been a great distributor of our for over 40 years, and they have an excellent reputation for customer service.  In this case I concur with their decision to end their relationship, by providing a full refund.

Complaint: [redacted]
I am rejecting this response because:  As was stated, March Mfg. promised to send a new pump to me.  They breached their promise.  I did not want a refund; I wanted a functioning pump.  Subsequently, I have obtained a new identical pump from another of March's "100" distributors and found it to work.  The original pump I received was defective because of excessive tolerances.   I request that March honor its word as I could use another pump.  In the absence of March living up to its promises, I will let my internet postings explain to others why they should avoid companies that do not stand behind their products.  I have lost time, money and the use of air-conditioning systems because March did not send out the replacement pump as was promised.  
Sincerely,
[redacted]

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