Marchello The Jeweler

I am sorry to hear about the bad experience this customer has had while trying to get her ring fixed with usI also apologize to *** if our staff were rude to herWe are continuously working on preventing such cases from happening.If the customer still hasn't received her ring, we request that
she visits our store and has her receipt so we can find her itemIf she cannot appear in person, she can call us at *** *** ***.We tried to look for the ring but were not able to find it, nor did we find any record associated with the transactionI also tried to reach the customer over the phone times since we received a notice about her complaint, but she didn't respond.This could mean that the customer picked up her item prior to us receiving her complaint.In any case, I promise to do everything to resolve this case but would need the customer to contact us ASAP.Thank you.Cordially,Mark Z***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***