Complaint: [redacted] I am rejecting this response because:First off I’m not sure what any of Mr [redacted] response had to do with my complaint, the first paragraph about all the “financial crisis” was not relevant and again avoiding what the real issue is2nd paragraph: regarding only speaking to Mr***, this was true at ONE POINT because you had untruthful people in your office and you can’t get a straight answer or things done it’s frustrating, yes I may have raised my voice, I needed things handledI have had many conversations with your staff and for you to accuse me of “ABUSE” is an upmost LIE! If I was so hard to work with and “abused your staffer” why didn’t you discontinue services with me? “The quality of life in the neighborhood with drug dealers, roving gangs and an elementary / secondary school in the back yard” or “KB Homes documented lack of quality” DOES NOT contribute to my frustration in anyway, you are my frustration! I don’t even know of this to be true and knew nothing about itThis is not true in anyway, you are assuming again And yet again this statement has nothing to do with what my complaint! As for your third paragraph regarding “returning a home to the landlord or management is very specific” you stated that the “door remotes were returned August 6, 2015), creating “hold over” please check your receipt book dated July 23, NO [redacted] that was given to Ms [redacted] showing the keys, garage door openers and the receipt for carpet cleaning was received! You had ample time to enter the house and take of things before the keys were given to my agent on August 4, 2015There was NO transfer of security deposit sent twice from you, this was the only email/ correspondence you sent “ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:First off I’m not sure what any of Mr [redacted] response had to do with my complaint, the first paragraph about all the “financial crisis” was not relevant and again avoiding what the real issue is2nd paragraph: regarding only speaking to Mr***, this was true at ONE POINT because you had untruthful people in your office and you can’t get a straight answer or things done it’s frustrating, yes I may have raised my voice, I needed things handledI have had many conversations with your staff and for you to accuse me of “ABUSE” is an upmost LIE! If I was so hard to work with and “abused your staffer” why didn’t you discontinue services with me? “The quality of life in the neighborhood with drug dealers, roving gangs and an elementary / secondary school in the back yard” or “KB Homes documented lack of quality” DOES NOT contribute to my frustration in anyway, you are my frustration! I don’t even know of this to be true and knew nothing about itThis is not true in anyway, you are assuming again And yet again this statement has nothing to do with what my complaint! As for your third paragraph regarding “returning a home to the landlord or management is very specific” you stated that the “door remotes were returned August 6, 2015), creating “hold over” please check your receipt book dated July 23, NO [redacted] that was given to Ms [redacted] showing the keys, garage door openers and the receipt for carpet cleaning was received! You had ample time to enter the house and take of things before the keys were given to my agent on August 4, 2015There was NO transfer of security deposit sent twice from you, this was the only email/ correspondence you sent “ Regards, [redacted]