Marchi Concrete

Mrand Mrs [redacted] first became a member in the Regatta Oaks Dawson Ranch Homeowners' Association (HOA)April In 2014, for reasons never disclosed to the HOA, Mrand Mrs [redacted] did not pay the assessment and the notice of payment due was not returned from the United States Postal Service, indicating for us , he was in receipt A series of friendly reminders, ask for a contested hearing and alerts to potential liens, penalties/fines/interest plus court cost where sent to the same addressAfter the assessments were added and the account has accumulated a large bill, Mrand Mrs [redacted] paid the but not the fines, penalties, interest and only paid the balance due as set out in his/her contract further described in the attached in Article 3.3(a) The authority of the Homeowners Association to levy Assessments necessarily includes an obligation of the Homeowners to pay such AssessmentsThis obligation is contractual in nature and is binding upon a Homeowner who acquires title to an applicable Lot Mrand Mrs [redacted] have been given a number of opportunities to object within the HOA and further required by the Texas Legislature's 82nd Session then recorded in Bell County, Texas ad found at the Bell County Clerks deed records at and is attached for the readers convenience The HOA only last Saturday June 13, conducted its annual meeting and I do not see Mror Mrs [redacted] name on the check in list This meeting was to announce the necessity of a "Special Assessment" This is a direct result of many things including but not limited to members, including Mrand Mrs [redacted] failure to pay as contracted.I advise, again, Mrand Mrs [redacted] to contact an attorney that is familiar with HOA and Texas Property Code Laws He/She are very close to the point the Board of Directors has directed my company to begin collections that include: Liens, litigation that could result in the State of Texas enjoining the HOA by adding a $per day fine to Assessment(s) unpaid at the time of the court hearing and finally after all else fails, the HOA has the option of foreclosure I speck for the Board of Directors that they (and I) find no pleasure in taking any of the aforementioned actions, but are charged with the protection of the Association and the contracts that make up the sameI have attached the required Policy Manual as an attachment that is duly recorded in Bell County, Texas (venue) as to satisfy the legislative requirement and the Texas Property Code 13.002.I will make myself available for further statements as required

Complaint: [redacted] I am rejecting this response because:? First off I’m not sure what any of Mr [redacted] response had to do with my complaint, the first paragraph about all the “financial crisis” was not relevant and again avoiding what the real issue is2nd paragraph: regarding only speaking to Mr***, this was true at ONE POINT because you had untruthful people in your office and you can’t get a straight answer or things done it’s frustrating, yes I may have raised my voice, I needed things handledI have had many conversations with your staff and for you to accuse me of “ABUSE” is an upmost LIE! If I was so hard to work with and “abused your staffer” why didn’t you discontinue services with me? ? “The quality of life in the neighborhood with drug dealers, roving gangs and an elementary / secondary school in the back yard” or “KB Homes documented lack of quality” DOES NOT contribute to my frustration in anyway, you are my frustration! I don’t even know of this to be true and knew nothing about itThis is not true in anyway, you are assuming again.? And yet again this statement has nothing to do with what my complaint! As for your third paragraph regarding “returning a home to the landlord or management is very specific” you stated that the “door remotes were returned August 6, 2015), creating “hold over” please check your receipt book dated July 23, NO [redacted] that was given to Ms [redacted] showing the keys, garage door openers and the receipt for carpet cleaning was received! You had ample time to enter the house and take of things before the keys were given to my agent on August 4, 2015There was NO transfer of security deposit sent twice from you, this was the only email/ correspondence you sent “ Regards, [redacted]

Complaint: ***
I am rejecting this response because: First off I’m not sure what any of Mr*** response had to do with my complaint, the first paragraph about all the “financial crisis” was not relevant and again avoiding what the real issue is2nd paragraph: regarding only speaking to Mr***, this was true at ONE POINT because you had untruthful people in your office and you can’t get a straight answer or things done it’s frustrating, yes I may have raised my voice, I needed things handledI have had many conversations with your staff and for you to accuse me of “ABUSE” is an upmost LIE! If I was so hard to work with and “abused your staffer” why didn’t you discontinue services with me? “The quality of life in the neighborhood with drug dealers, roving gangs and an elementary / secondary school in the back yard” or “KB Homes documented lack of quality” DOES NOT contribute to my frustration in anyway, you are my frustration! I don’t even know of this to be true and knew nothing about itThis is not true in anyway, you are assuming again. And yet again this statement has nothing to do with what my complaint! As for your third paragraph regarding “returning a home to the landlord or management is very specific” you stated that the “door remotes were returned August 6, 2015), creating “hold over” please check your receipt book dated July 23, NO*** that was given to Ms*** showing the keys, garage door openers and the receipt for carpet cleaning was received! You had ample time to enter the house and take of things before the keys were given to my agent on August 4, 2015There was NO transfer of security deposit sent twice from you, this was the only email/ correspondence you sent “
Regards,
*** ***

Complaint: ***
I am rejecting this response because:First off I’m not sure what any of Mr*** response had to do with my complaint, the first paragraph about all the “financial crisis” was not relevant and again avoiding what the real issue is2nd paragraph: regarding only speaking to Mr***, this was true at ONE POINT because you had untruthful people in your office and you can’t get a straight answer or things done it’s frustrating, yes I may have raised my voice, I needed things handledI have had many conversations with your staff and for you to accuse me of “ABUSE” is an upmost LIE! If I was so hard to work with and “abused your staffer” why didn’t you discontinue services with me? “The quality of life in the neighborhood with drug dealers, roving gangs and an elementary / secondary school in the back yard” or “KB Homes documented lack of quality” DOES NOT contribute to my frustration in anyway, you are my frustration! I don’t even know of this to be true and knew nothing about itThis is not true in anyway, you are assuming again. And yet again this statement has nothing to do with what my complaint! As for your third paragraph regarding “returning a home to the landlord or management is very specific” you stated that the “door remotes were returned August 6, 2015), creating “hold over” please check your receipt book dated July 23, NO*** that was given to Ms*** showing the keys, garage door openers and the receipt for carpet cleaning was received! You had ample time to enter the house and take of things before the keys were given to my agent on August 4, 2015There was NO transfer of security deposit sent twice from you, this was the only email/ correspondence you sent “
Regards,
*** ***

Accent's first meeting with Ms***was on or about April 27, at or about AM CST in a home she was in title,located at *** *** *** *** *** *** *** *** Ms*** wasaware of the financial crisis that included housing and more particularly K BHomes, the builder
of the subject property (see *** *** vs KB Homeand Homesafe Escrow Company and *** *** vs KB Home, CountrywideHome Loans, and First American Title, to only name two of many) Ihave explained this issue at some length more than once and concluded thisinformation did not rise to the level of interestwas the hardest singlemonth period for owners in the subdivision the subject is located and at onetime there were out of homes boarded up or vacant with no "forsale" sign nearby In , in response to the changes to RESPA(Real Estate Service Procedure Act) in 2008, *** *** was born or betterdescribed as old laws cobbled together This has grown, with the directinput of *** ***, US Senator of Mass., into CFPB ( Consumer FinancialProtection Bureau) that changed everything on August 15, then delayed toOctober 3, I have offered my best attempts at explaining this withmuch more detail(s) as well as the Landlord Tenant requirements of Texas to Ms.*** and have fallen short of Ms*** grasping the lost of value inher rental property in Texas With the same type of detail(s) explainedmy experience with tenants, the required changes to the subject property andhow maintenance was a significant but often overlooked or ignored part of howthe IRS (Internal Revenue Service) looked at expenses, depreciation and"Schedule C" I explained "vacancy rate", residentialinsurance changes and how tenants often accelerated "wear andtear" Again meet with what I conclude as a lack ofunderstanding that ended in "yelling". This brings me to the complaint from Ms***Iconclude the reason Ms*** only wants to address the most recent episodecomes from my plea to her directly to only speak to me My policy(s)direct all personnel to be pleasant and respectfully, regardless of thetemperament of the contracted landlordMs*** has a long history ofraising her voice and I applaud her admitting to this in her compliant. One of my long time staffers received the most abuse from Ms ***and while finally succumbing to her illness, I was forced to send herhome on three occasions after a similar encounter with Ms*** These encounters lead me to ask Ms*** to only speak to me in thefutureI agree that the experiences Ms*** were difficult and remindthe reader that I disclosed this from the beginning Tenants predictablyseldom care for a house they do not own and many times describe it as not theirhome. This, tied to the clear languageof Landlord Tenant in the Texas Property Code, then to the challenges to thequality of life in the neighborhood with drug dealers, roving gangs and anelementary/secondary school in her back yard contributed to her frustration(s)of being a landlord. Tie this to thehousing crisis and KB Homes documented lack of quality, then piled on top ofminimal maintenance (as Ms*** stated the funds came primarily from thesecurity deposits) , there is no doubt that our suggestion of "waiting itout" or "taking the lossand moving on", were ignoredIt is hard for many to understand thatreturning a home to the landlord or management is very specific and things like"proration of rent" that we had previously delivered to the Landlord,return of all security devices (door remotes returned August 6, 2015 creating a "hold over"), removingpersonal property and an accounting once all is documented as received (thirtydays). We sent a transfer of securitydeposit to Ms***, twice with no responseWe informed the tenant thatthere was an issue with the landlord and the deposit and told them of theaccounting. The tenantacknowledged. Finally with the clockticking, we told Ms*** that we had not received her decision to thedisposition of the security deposit and all other parties were aware we weresending the money to the landlordAll of this as a direct product of thesubject being placed "for sale" and we no longer had accessInsofar as "holding tenantsaccountable", Ms*** received all accounting and the recordedAbstract of Judgment for a tenant that did not comply with the contract. The property is located near two schools, a detentionpond that is often the playground for kids. We ask Ms*** to authorize us to file a report with the Temple(Texas) Police Department and file a claim with her insurance. If Ms*** followed our suggestions,the glass breakage claim carries no or a small deductable. The window was only broken from the outsideand the interior glass was intactWe speculate vandalism ( common to theneighborhood) as the causeThe City of Temple built a police station acrossthe street. If Ms*** hadlistened in place of "yelling", she was entitled to much of thesecurity deposit but again chose to ignore our business experienceFailing to take experiencedsuggestions and following advice from outside disinterested sources is hard for someto find value.I am sorry for Ms*** and thehundreds like her that were promised home ownership with little requirementfrom themselves. This neighborhood haslost most of it original owners to foreclosures, abandonment or simply escapinga bad decision. This harsh reality addedto being a landlord and wanting someone to blame has brought us to themoment. I can only hope that her time inCalifornia brings her peace

Complaint: ***
I would like to see proof of where I was sent any reminders or notice of any penalties that I did not pay the HOA dues If I am not provided with these I will just assume that Accent Real Estate is not telling the truth They are just trying to force me to pay penalties even though they did not send me any such documents from 2/to 5/ If I had received the documents they claim they sent I would have paid it at that time Please provide me with proof that you sent the documents For some strange reason I never received them and I get mail every day
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Mr*** is not addressing the situation.First off I’m not sure what any of Mr*** response had to do with my complaint, the first paragraph about all the “financial crisis” was not relevant and again avoiding what the real issue is2nd paragraph: regarding only speaking to Mr***, this was true at ONE POINT because you had untruthful people in your office and you can’t get a straight answer or things done it’s frustrating, yes I may have raised my voice, I needed things handledI have had many conversations with your staff and for you to accuse me of “ABUSE” is an upmost LIE! If I was so hard to work with and “abused your staffer” why didn’t you discontinue services with me? “The quality of life in the neighborhood with drug dealers, roving gangs and an elementary / secondary school in the back yard” or “KB Homes documented lack of quality” DOES NOT contribute to my frustration in anyway, you are my frustration! I don’t even know of this to be true and knew nothing about itThis is not true in anyway, you are assuming again. And yet again this statement has nothing to do with what my complaint! As for your third paragraph regarding “returning a home to the landlord or management is very specific” you stated that the “door remotes were returned August 6, 2015), creating “hold over” please check your receipt book dated July 23, NO*** that was given to Ms*** showing the keys, garage door openers and the receipt for carpet cleaning was received! You had ample time to enter the house and take of things before the keys were given to my agent on August 4, 2015There was NO transfer of security deposit sent twice from you, this was the only email/ correspondence you sent “8/05/from Mr***“we can send you all the money, just the balance or any option you decide I do not have access to the home at this timenone of this has been sent to the tenant(s)must be signed and mailed to the tenant no later than August 31,2015We can send the money(s) ACH (electronically), USPS or carrier, your callWe have more photos that I will ask burned to a CD and mailed to you” (again the CD was not mailed to me, you did not follow thru.) My response to you Mr***, dated 8/7/2015 “Thank you for all this information, I do have concern as to the carpet in the master room by the door is all torn up, I don't remember them being approved for a pet and if so they should be held accountable for this? I can send you a picture if need beOther than that, please send me the money for the repairsThank you for your help.”This was the LAST communication from you or anyone in your office until I received the call from *** on 8/31/You did not send any “transfer of security deposit” “twice” According to the tenant they received a notice on 9/2/saying they would have to get the deposit back from me there was a change in ownership. The “abstract of Judgment for the tenant that did not comply with the contract” again was 2-years ago and has nothing to do with what my complaint is in regards toI was NEVER asked or told to file a police report for the broken window, again this is another lieI never ONCE yelled at anyone regarding this *** you know this is not true! I simply asked a question and every right to do so and I have the emails to prove it! Your snide comment about “me and the hundreds like me that were promised home ownership with little requirement from themselves” and the “foreclosures, abandonment and or simply escaping a bad decision is not a harsh reality and again HAS NOTHING to do with my complaint about the way you have done businessYou are beating around the bush as usualStick to the complaint
Regards,
*** ***

Please accept this as my expanded explanation to the the complaint # *** Ms *** states: Issue number , $ "I emailed again on Monday August 3rd and the respose from *** was: "I was told your representative would be there at AM today We changed our schedule to accommodate was there a change" Next email from Mr***: regarding security deposit: 8/5/"we can send you all the money, just the balance or any option you decideI do not have access to the home at this time (renters turned over the keys July 23rd) none of this has been sent to the tenant(s)must be signed and mailed to the tenant no later than August 31,We can send the money(s) ACH (electronically), USPS or carrier, your call We have more photos that I will ask burned to a CD and mailed to you (never was this done) My reply: 8/7/Thank you for all this information, I do have concern as to the carpet in the master room by the door is all torn up, I don't remember them being appoved for a pet and if so they should be held accountable for this? I can send you a picture if need beOther then that, please send me the money for the repairsThank you for your help." Without the requirements of the lease being met until August 8, 2015, we (Accent) did our final inspection upon a request from the landlord and the listing agent and made notes to deficiencies and charge backs to the last tenantAll money(s) sent to the landlord upon requestWe no longer had access as all keys were given to the listing agent. One of the choices for the landlord to choose was for us to do the accounting and refund the accounted amount to the tenant and all other funds to go the landlord. The landlord requested all funds to be sent to them. By giving all the money(s) to the tenant was a choice of the landlord and I have no further control over the money(s). I can only conclude that in or during a time when the landlord concluded this KB Homes purchase had cost so much money from the landlord, she is seeking to recover money that was , prior to sending all the tenant, rightfully hersAn accounting and photos were sent to the landlord for this purpose. Issue Noa broken window Ms*** writes: I was also charged for a broken window becuase they did not do a walk thru when the previous tenants moved out and the *** waited months to have this fixed We did a walk thru on *** *** *** *** Bell County, Texas (the subject) p June 3, and returned on June 10, 2015. We found not broken windows in the home at that time (either trip) and did the accounting the tenant and copied the landlord immediately. In our (ACCENT) original reply we (ACCENT) stated: Insofar as "holding tenants accountable", Ms*** received all accounting and the recorded Abstract of Judgment for a tenant that did not comply with the contract. The property is located near two schools, a detention pond that is often the playground for kids. We ask Ms*** to authorize us to file a report with the Temple (Texas) Police Department and file a claim with her insurance. If Ms*** followed our suggestions, the glass breakage claim carries no or a small deductible. The window was only broken from the outside and the interior glass was intactWe speculate vandalism ( common to the neighborhood) as the causeThe City of Temple built a police station across the street. If Ms*** had listened in place of "yelling", she was entitled to much of the security deposit but again chose to ignore our business experience. I can only conclude this was an act of vandalism from the time of vacancy of the prior tenant and during the first months of occupancy of the last tenant I offer myself and all my resources to make this clearer if possible and thank the Revdex.com for helping this landlord in resolving questions

Ms*** is correct insofar as Accent Real Estate Services has no contract or agency relationship from to Ms***I am governed by the Texas Occupational Code to be fair and honest with Ms*** even when we have never met and the only communication from her to me came on a
Saturday late evening (9:PM CST April 2, to my cell phone) when she demanded ALL of her security deposit ( that my company never possessed).Ms*** has embarked on a campaign of harassment, vulgar and personal attacks on my staff and repeatedly refused to comply with the Texas Property Code, her contract (the Lease) or setting a time to meet with meI am certain that Ms.*** has overlooked or failed to read her lease that clearly states " Lessee shall keep and maintain the premises in a clean and sanitary condition at all times, and upon termination of the tenancy shall surrender the premises to Lessor as in as good condition as when received, ordinary wear and damages by the elements excepted(para Upkeep of Premises in the Lease signed May 27, 2014)The owner fully aware of the combative and abusive nature Ms*** has demonstrated, went on to say in the termination demand, dated January 29, a reminder of the aforementioned clause that Ms.*** must "..leave in a clean and undamaged conditions" The owner came to us during a potential litigation issue and the matter of the tenant *** came up and the demand to vacate (not to renew) I was employed to take the directives of the owner to the industry accepted forms (created by my attorneys) and make Ms*** aware that if she did not vacate I would step in to gain possession of the real propertyMs*** vacated and I met with the owner to take notes and photos of the post possession accounting required by the Texas Property Code The property was dirty, with high grass, damages to the landscaping and personal property abandonedThe owner again aware of the nature of the tenant's demeanor directed me to ignore the damages, ignore the grime and dirt and only account for the cleaning of the range (oven and cooktop) I have photosA trip charge for our company is very low of $and our charge to clean an oven and replace crip rings is $ The owner directed me to only charge $and she would pay the balanceTo perform this cleaning, the vendor required water We have a contract with the City of Temple for temporary water service for $and I can only guess this is about 1/of what an individual would be charged This brought the total to $including a trip charge of $45, $to clean and owner paying the balance for cleaning and replacing the "unclean able" drip pans The requirement of the water seems apparent and obvious and a direct violation of the covenants of her lease The moving, the lost of value to the landscaping and the balance of the removal of of filth was borne by the landlordMs*** wants to make this of my doing, all the while ignoring the fact the the "LANDLORD" signed and paid the accounted balance of the security deposit, NOT Accent Real Estate Services This is very much consistent with the same ignoring the statutory and contractual agreement to the three things required to surrender a rental/leased property To this date Ms*** has not complied and yet the owner wanting to avoid this very moment, paid Ms*** against our advice. Ms*** is not eligible for tenancy in any property we manage and I am compelled to tell the Landlord of the continued hostilities for her decision on how to proceed with Ms***

Complaint: ***
I am rejecting this response because: Mr***, is speculating things AGAIN! Again, this has nothing to do with KB homes.This complaint again, is about how you do business or lack of! Bottom line, you can clearly see how Mr*** can't stay on topicBe weary of doing business with this company and/or person.Regards,
*** ***

Ms*** is correct insofar as Accent Real Estate Services has no contract or agency relationship from to Ms***I am governed by the Texas Occupational Code to be fair and honest with Ms*** even when we have never met and the only communication from her to me came on a
Saturday late evening (9:PM CST April 2, to my cell phone) when she demanded ALL of her security deposit ( that my company never possessed).Ms*** has embarked on a campaign of harassment, vulgar and personal attacks on my staff and repeatedly refused to comply with the Texas Property Code, her contract (the Lease) or setting a time to meet with meI am certain that Ms.*** has overlooked or failed to read her lease that clearly states " Lessee shall keep and maintain the premises in a clean and sanitary condition at all times, and upon termination of the tenancy shall surrender the premises to Lessor as in as good condition as when received, ordinary wear and damages by the elements excepted(para Upkeep of Premises in the Lease signed May 27, 2014)The owner fully aware of the combative and abusive nature Ms*** has demonstrated, went on to say in the termination demand, dated January 29, a reminder of the aforementioned clause that Ms.*** must "..leave in a clean and undamaged conditions" The owner came to us during a potential litigation issue and the matter of the tenant *** came up and the demand to vacate (not to renew) I was employed to take the directives of the owner to the industry accepted forms (created by my attorneys) and make Ms*** aware that if she did not vacate I would step in to gain possession of the real propertyMs*** vacated and I met with the owner to take notes and photos of the post possession accounting required by the Texas Property Code The property was dirty, with high grass, damages to the landscaping and personal property abandonedThe owner again aware of the nature of the tenant's demeanor directed me to ignore the damages, ignore the grime and dirt and only account for the cleaning of the range (oven and cooktop) I have photosA trip charge for our company is very low of $and our charge to clean an oven and replace crip rings is $ The owner directed me to only charge $and she would pay the balanceTo perform this cleaning, the vendor required water We have a contract with the City of Temple for temporary water service for $and I can only guess this is about 1/of what an individual would be charged This brought the total to $including a trip charge of $45, $to clean and owner paying the balance for cleaning and replacing the "unclean able" drip pans The requirement of the water seems apparent and obvious and a direct violation of the covenants of her lease The moving, the lost of value to the landscaping and the balance of the removal of of filth was borne by the landlordMs*** wants to make this of my doing, all the while ignoring the fact the the "LANDLORD" signed and paid the accounted balance of the security deposit, NOT Accent Real Estate Services This is very much consistent with the same ignoring the statutory and contractual agreement to the three things required to surrender a rental/leased property To this date Ms*** has not complied and yet the owner wanting to avoid this very moment, paid Ms*** against our advice. Ms*** is not eligible for tenancy in any property we manage and I am compelled to tell the Landlord of the continued hostilities for her decision on how to proceed with Ms***.

Please accept this as my expanded explanation to the the complaint # *** Ms *** states: Issue number , $ "I emailed again on Monday August 3rd and the respose from *** was: "I was told your representative would be there at AM today We changed our schedule to accommodate was there a change" Next email from Mr***: regarding security deposit: 8/5/"we can send you all the money, just the balance or any option you decideI do not have access to the home at this time (renters turned over the keys July 23rd) none of this has been sent to the tenant(s)must be signed and mailed to the tenant no later than August 31,We can send the money(s) ACH (electronically), USPS or carrier, your call We have more photos that I will ask burned to a CD and mailed to you (never was this done) My reply: 8/7/Thank you for all this information, I do have concern as to the carpet in the master room by the door is all torn up, I don't remember them being appoved for a pet and if so they should be held accountable for this? I can send you a picture if need beOther then that, please send me the money for the repairsThank you for your help." Without the requirements of the lease being met until August 8, 2015, we (Accent) did our final inspection upon a request from the landlord and the listing agent and made notes to deficiencies and charge backs to the last tenantAll money(s) sent to the landlord upon requestWe no longer had access as all keys were given to the listing agent. One of the choices for the landlord to choose was for us to do the accounting and refund the accounted amount to the tenant and all other funds to go the landlord. The landlord requested all funds to be sent to them. By giving all the money(s) to the tenant was a choice of the landlord and I have no further control over the money(s). I can only conclude that in or during a time when the landlord concluded this KB Homes purchase had cost so much money from the landlord, she is seeking to recover money that was , prior to sending all the tenant, rightfully hersAn accounting and photos were sent to the landlord for this purpose. Issue Noa broken window Ms*** writes: I was also charged for a broken window becuase they did not do a walk thru when the previous tenants moved out and the *** waited months to have this fixed We did a walk thru on *** *** *** *** Bell County, Texas (the subject) p June 3, and returned on June 10, 2015. We found not broken windows in the home at that time (either trip) and did the accounting the tenant and copied the landlord immediately. In our (ACCENT) original reply we (ACCENT) stated: Insofar as "holding tenants accountable", Ms*** received all accounting and the recorded Abstract of Judgment for a tenant that did not comply with the contract. The property is located near two schools, a detention pond that is often the playground for kids. We ask Ms*** to authorize us to file a report with the Temple (Texas) Police Department and file a claim with her insurance. If Ms*** followed our suggestions, the glass breakage claim carries no or a small deductible. The window was only broken from the outside and the interior glass was intactWe speculate vandalism ( common to the neighborhood) as the causeThe City of Temple built a police station across the street. If Ms*** had listened in place of "yelling", she was entitled to much of the security deposit but again chose to ignore our business experience. I can only conclude this was an act of vandalism from the time of vacancy of the prior tenant and during the first months of occupancy of the last tenant I offer myself and all my resources to make this clearer if possible and thank the Revdex.com for helping this landlord in resolving questions.

Complaint: [redacted]
I am rejecting this response because:? First off I’m not sure what any of Mr[redacted] response had to do with my complaint, the first paragraph about all the “financial crisis” was not relevant and again avoiding what the real issue is2nd paragraph: regarding only speaking to Mr[redacted], this was true at ONE POINT because you had untruthful people in your office and you can’t get a straight answer or things done it’s frustrating, yes I may have raised my voice, I needed things handledI have had many conversations with your staff and for you to accuse me of “ABUSE” is an upmost LIE! If I was so hard to work with and “abused your staffer” why didn’t you discontinue services with me? ? “The quality of life in the neighborhood with drug dealers, roving gangs and an elementary / secondary school in the back yard” or “KB Homes documented lack of quality” DOES NOT contribute to my frustration in anyway, you are my frustration! I don’t even know of this to be true and knew nothing about itThis is not true in anyway, you are assuming again.? And yet again this statement has nothing to do with what my complaint! As for your third paragraph regarding “returning a home to the landlord or management is very specific” you stated that the “door remotes were returned August 6, 2015), creating “hold over” please check your receipt book dated July 23, NO[redacted] that was given to Ms[redacted] showing the keys, garage door openers and the receipt for carpet cleaning was received! You had ample time to enter the house and take of things before the keys were given to my agent on August 4, 2015There was NO transfer of security deposit sent twice from you, this was the only email/ correspondence you sent “
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Mr[redacted] is not addressing the situation.First off I’m not sure what any of Mr[redacted] response had to do with my complaint, the first paragraph about all the “financial crisis” was not relevant and again avoiding what the real issue is2nd paragraph: regarding only speaking to Mr[redacted], this was true at ONE POINT because you had untruthful people in your office and you can’t get a straight answer or things done it’s frustrating, yes I may have raised my voice, I needed things handledI have had many conversations with your staff and for you to accuse me of “ABUSE” is an upmost LIE! If I was so hard to work with and “abused your staffer” why didn’t you discontinue services with me? ? “The quality of life in the neighborhood with drug dealers, roving gangs and an elementary / secondary school in the back yard” or “KB Homes documented lack of quality” DOES NOT contribute to my frustration in anyway, you are my frustration! I don’t even know of this to be true and knew nothing about itThis is not true in anyway, you are assuming again.? And yet again this statement has nothing to do with what my complaint! As for your third paragraph regarding “returning a home to the landlord or management is very specific” you stated that the “door remotes were returned August 6, 2015), creating “hold over” please check your receipt book dated July 23, NO[redacted] that was given to Ms[redacted] showing the keys, garage door openers and the receipt for carpet cleaning was received! You had ample time to enter the house and take of things before the keys were given to my agent on August 4, 2015There was NO transfer of security deposit sent twice from you, this was the only email/ correspondence you sent “8/05/from Mr[redacted]“we can send you all the money, just the balance or any option you decide? I do not have access to the home at this timenone of this has been sent to the tenant(s)must be signed and mailed to the tenant no later than August 31,2015We can send the money(s) ACH (electronically), USPS or carrier, your callWe have more photos that I will ask burned to a CD and mailed to you” ? (again the CD was not mailed to me, you did not follow thru.) My response to you Mr[redacted], dated 8/7/2015? “Thank you for all this information, I do have concern as to the carpet in the master room by the door is all torn up, I don't remember them being approved for a pet and if so they should be held accountable for this? I can send you a picture if need beOther than that, please send me the money for the repairsThank you for your help.”This was the LAST communication from you or anyone in your office until I received the call from [redacted] on 8/31/You did not send any “transfer of security deposit” “twice” ? ? ? According to the tenant they received a notice on 9/2/saying they would have to get the deposit back from me there was a change in ownership.? The “abstract of Judgment for the tenant that did not comply with the contract” again was 2-years ago and has nothing to do with what my complaint is in regards toI was NEVER asked or told to file a police report for the broken window, again this is another lieI never ONCE yelled at anyone regarding this [redacted] you know this is not true! I simply asked a question and every right to do so and I have the emails to prove it! Your snide comment about “me and the hundreds like me that were promised home ownership with little requirement from themselves” and the “foreclosures, abandonment and or simply escaping a bad decision is not a harsh reality and again HAS NOTHING to do with my complaint about the way you have done businessYou are beating around the bush as usualStick to the complaint
Regards,
[redacted]

Complaint: ***
I am rejecting this response because: Mr***, is speculating things AGAIN! Again, this has nothing to do with KB homes.This complaint again, is about how you do business or lack of! Bottom line, you can clearly see how Mr*** can't stay on topicBe weary of doing business with this company and/or person.Regards,
*** ***

Accent's first meeting with Ms[redacted]was on or about April 27, at or about AM CST in a home she was in? title,located at [redacted] Ms[redacted] wasaware of the financial crisis that included housing and more particularly K BHomes, the builder
of the subject property (see? [redacted] vs KB Homeand? Homesafe Escrow Company and? [redacted] vs KB Home, CountrywideHome Loans, and First American Title, to only name two of many)? Ihave explained this issue at some length more than once and concluded thisinformation did not rise to the level of interestwas the hardest singlemonth period for owners in the subdivision the subject is located and at onetime there were out of homes boarded up or vacant with no "forsale" sign nearby? In , in response to the changes to RESPA(Real Estate Service Procedure Act) in 2008, [redacted] was born or betterdescribed as old laws cobbled together? This has grown, with the directinput of [redacted], US Senator of Mass., into CFPB ( Consumer FinancialProtection Bureau) that changed everything on August 15, then delayed toOctober 3, ? I have offered my best attempts at explaining this withmuch more detail(s) as well as the Landlord Tenant requirements of Texas to Ms.[redacted] and have fallen short of Ms[redacted] grasping the lost of value inher rental property in Texas? With the same type of detail(s) explainedmy experience with tenants, the required changes to the subject property andhow maintenance was a significant but often overlooked or ignored part of howthe IRS (Internal Revenue Service) looked at expenses, depreciation and"Schedule C"? I explained "vacancy rate", residentialinsurance changes and how tenants often accelerated "wear andtear"? Again meet with what ? I conclude as a lack ofunderstanding that ended in "yelling".? This brings me to the complaint from Ms[redacted]Iconclude the reason Ms[redacted] only wants to address the most recent episodecomes from my plea to her directly to only speak to me? My policy(s)direct all personnel to be pleasant and respectfully, regardless of thetemperament of the contracted landlordMs[redacted] has a long history ofraising her voice and I applaud her admitting to this in her compliant.? One of my long time staffers received the most abuse from Ms [redacted]and while finally succumbing to her illness, ? I was forced to send herhome on three occasions after a similar encounter with Ms[redacted]? These encounters lead me to ask Ms[redacted] to only speak to me in thefutureI agree that the experiences Ms[redacted] were difficult and remindthe reader that I disclosed this from the beginning ? Tenants predictablyseldom care for a house they do not own and many times describe it as not theirhome.? This, tied to the clear languageof Landlord Tenant in the Texas Property Code, then to the challenges to thequality of life in the neighborhood with drug dealers, roving gangs and anelementary/secondary school in her back yard contributed to her frustration(s)of being a landlord.? Tie this to thehousing crisis and KB Homes documented lack of quality, then piled on top ofminimal maintenance (as Ms[redacted] stated the funds came primarily from thesecurity deposits) , there is no doubt that our suggestion of "waiting itout" or "taking the lossand moving on", were ignoredIt is hard for many to understand thatreturning a home to the landlord or management is very specific and things like"proration of rent" that we had previously delivered to the Landlord,return of all security devices (door remotes returned August 6, 2015? creating a "hold over"), removingpersonal property and an accounting once all is documented as received (thirtydays).? We sent a transfer of securitydeposit to Ms[redacted], twice with no responseWe informed the tenant thatthere was an issue with the landlord and the deposit and told them of theaccounting.? The tenantacknowledged.? Finally with the clockticking, we told Ms[redacted] that we had not received her decision to thedisposition of the security deposit and all other parties were aware we weresending the money to the landlordAll of this as a direct product of thesubject being placed "for sale" and we no longer had accessInsofar as "holding tenantsaccountable", Ms[redacted] received all accounting and the recordedAbstract of Judgment for a tenant that did not comply with the contract.? The property is located near two schools, a detentionpond that is often the playground for kids.? We ask Ms[redacted] to authorize us to file a report with the Temple(Texas) Police Department and file a claim with her insurance.? If Ms[redacted] followed our suggestions,the glass breakage claim carries no or a small deductable.? The window was only broken from the outsideand the interior glass was intactWe speculate vandalism ( common to theneighborhood) as the causeThe City of Temple built a police station acrossthe street.? ? If Ms[redacted] hadlistened in place of "yelling", she was entitled to much of thesecurity deposit but again chose to ignore our business experienceFailing to take experiencedsuggestions and following advice from outside disinterested sources is hard for someto find value.I am sorry for Ms[redacted] and thehundreds like her that were promised home ownership with little requirementfrom themselves.? This neighborhood haslost most of it original owners to foreclosures, abandonment or simply escapinga bad decision.? This harsh reality addedto being a landlord and wanting someone to blame has brought us to themoment.? I can only hope that her time inCalifornia brings her peace.?

I think Mr. [redacted] is making the Association's point for the casethat he received the statements insofar as he paid the 2014 in a timeline consistentwith the previous year payments, one year late.  In doing so, he failed topay the amount as provided and set in documents recorded and available to him24 hours a day. Our records  indicate nopersonal contacts (written or telephonic) for request to address his concernnow the late fees and penalties and this amount was not paid (again, clearlypaid one [1] year later). The requirements from the Texas Legislature are clearto the Association and  we offered him,in writing a payment plan and alerted him to what could happen insofar ascollections.  I remind him that his ownership of theProperty, as is the case with all owners of property in Regatta OaksDawson Ranch Homeowners' Association , is subject to the terms andconditions set forth in the Declaration of Covenants,Conditions and RestrictiveCovenants of Dawson Ranch Section I Phase I Subdivision (the“Declaration”), dated March 10, 2005 and recorded in Volume 5612, Page 216 ofthe Official Public Records of Bell County, Texas. Article X ofthe Declaration states, “Every person or entity who is a record Owner of afree or undivided interest in any Lot which is subject to the jurisdictionof and to assessment by the Association shall be a Member of theAssociation.” Article X goes on to say, “every Owner of a Lot, by acceptance of a deed thereto, whether ornot it shall be so expressed in any such deed or other conveyance, shall be deemedto covenant and agree to pay to the Association: annual assessments orcharges.” I ask the reader to look upon the HOA not as a debtor creditor relationship withMr. and Mrs. [redacted] but rather as a governing body with limitations set out in anumber of places in the Statutes of the State of Texas. Taxing authorities donot send out reminders as the Association has or know on his door.  Thisis a request (in my words) with "no further demand". Mr [redacted] hasbeen offered an appeal process and a payment program.  He can contests ifhe feels he does not owe the money in more than one way and this too isprovided in the Texas Property Code and the recorded Policies of theAssociation.  I have urged him to seek legal counsel and from my pastexperience(s) urge him to do so now.  His debt to the Association is mountingand there will be a time the cost of an attorney will far surpass the cost ofany of the options the Association have offered. I sense from Mr. [redacted]s hostile tone with my staff that this is not to end incompliance with his contractual obligations and have referred this matter tothe Board of Directors for the Regatta Oaks Dawson Ranch Homeowners'Association for their directives.

Complaint: [redacted]
I am rejecting this response because:
When I spoke to the account manager [redacted] she stated that they only send out notices once a year on HOA accounts.  I asked her why that the only notice they sent in 2015 did not show a balance or penalties and she hung up shortly after that without giving me a direct answer.  The owner claims they have sent me numerous notices and payment plan options.  I have not received any of these so I do not believe that he is telling the truth or is misinformed.  I do not need a payment plan I am just mad that Accent Real Estate let fees pile up for a year and three months before they notified me that this was happening.  The owner may want to talk to his account manager before he states things were sent out because this is in direct contradiction to what she says and what I received.  I feel like he is not telling the truth or is misinformed and I would guess this is a tactic they use to get extra money.  If I had realized I owed money I would have gladly taken care of it and wish Accent Real Estate had notified me before they piled fees on me for 15 months.  Since the Revdex.com has not helped resolve my issues I am filing a complaint with the Texas Real Estate Comminssion on the owner of Accent Real Estate to see if he is running his business in accordance with their requirements.  
Regards,
Dr. [redacted]

Complaint: [redacted]
I am rejecting this response because:First off I’m not sure what any of Mr. [redacted] response had to do with my complaint, the first paragraph about all the “financial crisis” was not relevant and again avoiding what the real issue is. 2nd paragraph: regarding only speaking to Mr. [redacted], this was true at ONE POINT because you had untruthful people in your office and you can’t get a straight answer or things done it’s frustrating, yes I may have raised my voice, I needed things handled. I have had many conversations with your staff and for you to accuse me of “ABUSE” is an upmost LIE! If I was so hard to work with and “abused your staffer” why didn’t you discontinue services with me?  “The quality of life in the neighborhood with drug dealers, roving gangs and an elementary / secondary school in the back yard” or “KB Homes documented lack of quality” DOES NOT contribute to my frustration in anyway, you are my frustration! I don’t even know of this to be true and knew nothing about it. This is not true in anyway, you are assuming again.  And yet again this statement has nothing to do with what my complaint! As for your third paragraph regarding “returning a home to the landlord or management is very specific” you stated that the “door remotes were returned August 6, 2015), creating “hold over” please check your receipt book dated July 23, 2015 NO. [redacted] that was given to Ms. [redacted] showing the 4 keys, 2 garage door openers and the receipt for carpet cleaning was received! You had ample time to enter the house and take of things before the keys were given to my agent on August 4, 2015There was NO transfer of security deposit sent twice from you, this was the only email/ correspondence you sent “
Regards,
[redacted]

Mr. and Mrs. [redacted] first became a member in the Regatta Oaks Dawson Ranch Homeowners' Association (HOA). April 2008.  In 2014, for reasons never disclosed to the HOA, Mr. and Mrs. [redacted] did not pay the 2014 assessment and the notice of payment due was not returned from the United States Postal...

Service, indicating for us , he was in receipt.  A series of  friendly reminders, ask for a contested hearing and alerts to potential liens, penalties/fines/interest plus court cost where sent to the same address. After the 2015 assessments were added and the account has accumulated a large bill, Mr. and Mrs. [redacted] paid the 2014 but not the fines, penalties, interest and only paid the balance due as set out in his/her contract further described in the attached in Article 3.3(a).  The authority of the Homeowners Association to levy Assessments necessarily includes an obligation of the Homeowners to pay such Assessments. This obligation is contractual in nature and is binding upon a Homeowner who acquires title to an applicable Lot.  Mr. and Mrs. [redacted] have been given a number of opportunities to object within the HOA and further required by the Texas Legislature's 82nd Session then recorded in Bell County, Texas ad found at the Bell County Clerks deed records at 7180 and is attached for the readers convenience.  The HOA only last Saturday June 13, 2015 conducted its annual meeting and I do not see Mr. or Mrs. [redacted] name on the check in list.  This meeting was to announce the necessity of a "Special Assessment".  This is a direct result of many things including but not limited to members, including Mr. and Mrs. [redacted] failure to pay as contracted.I advise, again, Mr. and Mrs. [redacted] to contact an attorney that is familiar with HOA and Texas Property Code Laws.  He/She are very close to the point the Board of Directors has directed my company to begin collections that include: Liens, litigation that could result in the State of Texas enjoining the HOA by adding a $200.00 per day fine to Assessment(s) unpaid at the time of the court hearing and finally after all else fails, the HOA has the option of foreclosure.  I speck for the Board of Directors that they (and I) find no pleasure in taking any of the aforementioned actions, but are charged with the protection of the Association and the contracts that make up the same. I have attached the required Policy Manual as an attachment that is duly recorded in Bell County, Texas (venue) as to satisfy the legislative requirement and the Texas Property Code 13.002.I will make myself available for further statements as required.