Marchuk Decorating

Initial Business Response / [redacted] (1000, 8, 2017/03/06) */ The dealership we tried on numerous occasions to contact the customer to deliver their platesThis included by phone and having employees drive the address's (on file) looking for the car and customerEven tried via facebook with no success It took months for the customer to contact the dealership to ask about plateIf there was a miscommunication in regards to the responsibility of the cost of new plate then this should have been shortly after delivery rather than month laterDealership incurred the cost of the plate, time and effort attempting to contact the customerJuly to December is an unreasonable time to expect compensation Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/03/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is absolutely an unacceptable responseThe dealership said YES in DecemberWhich is also the month that we went in to get compensatedI would like to see the call logs and paper trail of attempted contactsWe have NO history of any attempt at a call from the dealershipThey could have easily looked under MY contact information to connect with me if they were having a hard time teaching my wifeI had attempted to get a hold of the plates prior to December, but my dealer (who did the financing through kia) was going through a transition

Initial Business Response / [redacted] (1000, 5, 2017/07/11) */ All life insurance policies are applicationsWe meet with the customer and offered him different from of coverage that the customer agreed uponForms have been printed and requires the customers signatureThe application amount has been refunded and the customer has the option of new agreed upon coverage or having the amount of the refund applied to the loanAs this was agreed upon when the customer visited the dealership we consider the matter closedCustomer has the option of the replacement coverage or refund to the lien holder and applied to the outstanding balance of the loan Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe I stated in my complaint that the only thing you had to offer us was another form of insuranceMy complaint is that we were assured on separate occasions before purchasing the car that we qualified for insurance on our loanI called the Insurance company to ask them when the application was submitted to them and they said it was submitted on March 27th, which was almost a month after we bought the carThen they proceeded to tell me that the application that was filled out was only for people under the age of and the dealership should have known we did not qualify to have our loan insured Furthermore, after speaking with my lawyer we noticed that $ [redacted] was added to the loan for "tire and rim protection"This fee was NEVER discussed with meIn fact, the salesman said he was giving us a set of free tires to go with the new carMy wife mentioned this generous gift to another salesman in passing and his response was "he can't do that" and he disappeared into another room I find it interesting that the salesman that sold us the car, the business manager that did the paperwork and the manager no longer work for your dealership We would just like to give this car back and be free from this loan that I made perfectly clear I did not want if the loan could not be insured Final Business Response / [redacted] (4000, 9, 2017/07/13) */ Should the customer wish to return the car, that would be considered a voluntary repossession and would be between the customer and the bankAs previously stated, customer agreed to the replacement insurance upon leaving the dealership prior to this exchange of informationShould the customer not want to do this, we will then send the refund of the original application to the lender and the replacement insurance would then not be availableThe refund will be sent to lender on Monday July 17th at the end of the business dayThe customer has until that time to decide on the refund or the replacement policyIn regards to what other fees, charges or warranties that were purchased, they are all clearly displayed on the bill of sale and the bank contract, both of which were reviewed, then explained and signed by the customerWe will not be responding back the Revdex.com on this matter as the options have been clearly explained and communicated to the customerThe customer can contact the dealership to inform us prior to end of business on July 17th his decision

Initial Business Response /* (1000, 8, 2017/03/06) */
The dealership we tried on numerous occasions to contact the customer to deliver their plates. This included by phone and having employees drive the address's (on file) looking for the car and customer. Even tried via facebook with no success....

It took months for the customer to contact the dealership to ask about plate. If there was a miscommunication in regards to the responsibility of the cost of new plate then this should have been shortly after delivery rather than month later. Dealership incurred the cost of the plate, time and effort attempting to contact the customer. July to December is an unreasonable time to expect compensation.
Initial Consumer Rebuttal /* (3000, 10, 2017/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is absolutely an unacceptable response. The dealership said YES in December. Which is also the month that we went in to get compensated. I would like to see the call logs and paper trail of attempted contacts. We have NO history of any attempt at a call from the dealership. They could have easily looked under MY contact information to connect with me if they were having a hard time teaching my wife. I had attempted to get a hold of the plates prior to December, but my dealer (who did the financing through kia) was going through a transition.

Initial Business Response /* (1000, 5, 2017/07/11) */
All life insurance policies are applications. We meet with the customer and offered him different from of coverage that the customer agreed upon. Forms have been printed and requires the customers signature. The application amount has been...

refunded and the customer has the option of new agreed upon coverage or having the amount of the refund applied to the loan. As this was agreed upon when the customer visited the dealership we consider the matter closed. Customer has the option of the replacement coverage or refund to the lien holder and applied to the outstanding balance of the loan.
Initial Consumer Rebuttal /* (3000, 7, 2017/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe I stated in my complaint that the only thing you had to offer us was another form of insurance. My complaint is that we were assured on 3 separate occasions before purchasing the car that we qualified for insurance on our loan. I called the Insurance company to ask them when the application was submitted to them and they said it was submitted on March 27th, which was almost a month after we bought the car. Then they proceeded to tell me that the application that was filled out was only for people under the age of 65 and the dealership should have known we did not qualify to have our loan insured.
Furthermore, after speaking with my lawyer we noticed that $[redacted] was added to the loan for "tire and rim protection". This fee was NEVER discussed with me. In fact, the salesman said he was giving us a set of free tires to go with the new car. My wife mentioned this generous gift to another salesman in passing and his response was "he can't do that" and he disappeared into another room.
I find it interesting that the salesman that sold us the car, the business manager that did the paperwork and the manager no longer work for your dealership.
We would just like to give this car back and be free from this loan that I made perfectly clear I did not want if the loan could not be insured.
Final Business Response /* (4000, 9, 2017/07/13) */
Should the customer wish to return the car, that would be considered a voluntary repossession and would be between the customer and the bank. As previously stated, customer agreed to the replacement insurance upon leaving the dealership prior to this exchange of information. Should the customer not want to do this, we will then send the refund of the original application to the lender and the replacement insurance would then not be available. The refund will be sent to lender on Monday July 17th at the end of the business day. The customer has until that time to decide on the refund or the replacement policy. In regards to what other fees, charges or warranties that were purchased, they are all clearly displayed on the bill of sale and the bank contract, both of which were reviewed, then explained and signed by the customer. We will not be responding back the Revdex.com on this matter as the options have been clearly explained and communicated to the customer. The customer can contact the dealership to inform us prior to end of business on July 17th his decision.