November 24, Dear [redacted] I have reviewed the November responseUnfortunately, I have nothing further to addIt does not appear that MsXXX has understood my earlier responseLet me repeat itThis was a billing error made by the Radiology Department not by usWorse yet, the matter was only resolved (the bill will be paid by her insurance company) because my Staff did what the patient should have done in the first place: called the Radiology Department to resolve the matterAs I said earlier, my Staff will often as a courtesy try to help our patients figure out their insurance coverages, but ultimately it is the patient's responsibility to do so, MsXXX appears to believe that my Staff's statement "that [the] procedure should be covered" somehow eliminated her responsibility to investigate why her claim wasn't paid- That is simply not correct.Please close this file immediately before am forced to consider what other action I need to take in responseSincerely,
November 24, Dear [redacted] I have reviewed the November responseUnfortunately, I have nothing further to addIt does not appear that MsXXX has understood my earlier responseLet me repeat itThis was a billing error made by the Radiology Department not by usWorse yet, the matter was only resolved (the bill will be paid by her insurance company) because my Staff did what the patient should have done in the first place: called the Radiology Department to resolve the matterAs I said earlier, my Staff will often as a courtesy try to help our patients figure out their insurance coverages, but ultimately it is the patient's responsibility to do so, MsXXX appears to believe that my Staff's statement "that [the] procedure should be covered" somehow eliminated her responsibility to investigate why her claim wasn't paid- That is simply not correct.Please close this file immediately before am forced to consider what other action I need to take in responseSincerely,