Marco Awards Group

From: [redacted] ] Sent: Friday, February 24, 3:PM [redacted] In order to resolve this situation and maintain a working relationship with the vendor, we accept the comments made by Marco AwardsWe like the bulk of the products provided by Marco, but this particular product caused us considerable problemsMy comments that [redacted] *re referring to reflect the way this particular employee handled the financial overcharges made by Marco, not the overall situationWe are willing to let this issue rest and maintain a working relationship with Marco AwardsIt has come to my attention that this product has been discontinued so this should not be a problem in the future [redacted] Thank you for allowing me to follow up with this statementWe want to end this dispute so we are not following through with any negative statementsThank you, [redacted] ***

Dear Sirs, Please see the email below sent to Marco Awards Group from [redacted] In the second paragraph [redacted] states, "I want to let them know how well you handled my problem and how grateful we were with your customer service." [redacted] wrote the email below after a Marco Awards Group customer service representative had replaced [redacted] ***s merchandise at no charge to him [redacted] expressed his satisfaction with the situation but afterwards decided additional compensation was neededMore than what was originally agreed to with the Marco customer service representative Regards, [redacted] Marco Awards Group [redacted] Hello Lisa, I have completed my awards and delivered them to my clientI will now box up and return the damaged awardsI seen that you sent me shipping labels for the damaged awards, but it appears that based on the information on the label, the weight represents a label for each awardThe boxes that the individual awards come in are very flimsy and would surely bust open during shippingIs it possible to have or new labels that reflect the weight of awards per box? I still have the original Marco shipping boxes to return these awards.One additional request I haveCan you provide me with an email address of someone at your corporate office in Connecticut that I can explain this issue to? I want to let them know how well you handled my problem and how grateful we were with your customer service Secondly, I feel they need to know the issues with these awards and the hassle it took for me to repair and repaint the awards that I did useI lost two days production time due to products I purchased from Marco, and they need to be informed of what garbage is being sent to your facilities Thank you again for your assistance Jim Crane Traditions Engraving

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is perfectly good to me, and I will be continuing to do business with them Sincerely, [redacted]

I placed an order for plaques on Tuesday 6/6/I received noticed that they shipped on Wednesday, and as I am in the same state, the items were scheduled to arrive he next day (Thursday)They arrived Thursday evening but when I opened the box on Friday morning the plaques that I had ordered, and that were on the enclosed Pick Ticket were not thereInstead there were other plaques no where near what I had orderedI needed these for a client on the upcoming Monday morningI called Marco Awards right away 9:30AM to try to get this problem resolvedThe person I spoke to said apologized and said she would check if they were in stock, and that they might be able to get it out for a Saturday shipmentShe said she would call back as soon as she couldWhen she called back she said they were in stock and she could get them delivered for MondayI said that was too late as I needed to deliver them to my client, engraved, Monday MORNINGShe said she had spoken with her boss and that

I placed an order for nine awards on December 16, at my local Marco Awards facility in *** **I picked up a partial order of awards because of limited stock on handOther awards were to be shipped from other locationsUpon inspection of the awards, all were damagedI called the *** facility and explained to them that all awards were damaged, and asked if I needed to return the damaged awards, and was told noThey were going to ship out replacements awards from other facilities
The four other awards from the initial order arrived, and all four were damagedI again called Marco to explain this issueReplacement awards were to be shipped to correct this mistake
Upon receipt of all new replacements, only one award was received undamagedThese awards, I have found out, have now become discontinued and across the US at various Marco facilities, there are few to no sources for replacementsMy client who orders these awards from me to engrave, loves these

Tell us why here Sirs, We contacted *** *** and have paid for his travel time + inconvenience ($50.00) + have refunded the money he paid for the plaques ($42.00) for a total of a $credit ** *** was very satisfied with this solution, understood
that mistakes happen and reassured me that his company will continue doing business with our company All is well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is perfectly good to me, and I will be continuing to do business with them.
Sincerely,
[redacted]

Dear Sirs,     Please see the email below sent to Marco Awards Group from [redacted]  In the second paragraph [redacted] states,  "I want to let them know how well you handled my problem and how grateful we were with your customer service." [redacted] wrote the email...

below after a Marco Awards Group customer service representative had replaced [redacted]s merchandise at no charge to him.  [redacted] expressed his satisfaction with the situation but afterwards decided additional compensation was needed. More than what was originally agreed to with the Marco customer service representative.    Regards,  [redacted]Marco Awards Group [redacted]
[redacted]   Hello Lisa,   I have completed my awards and delivered them to my client. I will now box up and return the damaged awards. I seen that you sent me shipping labels for the damaged awards, but it appears that based on the information on the label, the weight represents a label for each award. The boxes that the individual awards come in are very flimsy and would surely bust open during shipping. Is it possible to have 3 or 4 new labels that reflect the weight of 3 awards per box? I still have the original Marco shipping boxes to return these awards.One additional request I have. Can you provide me with an email address of someone at your corporate office in Connecticut that I can explain this issue to? I want to let them know how well you handled my problem and how grateful we were with your customer service.  Secondly, I feel they need to know the issues with these awards and the hassle it took for me to repair and repaint the awards that I did use. I lost two days production time due to products I purchased from Marco, and they need to be informed of what garbage is being sent to your facilities.  Thank you again for your assistance.  Jim Crane Traditions Engraving

From: [redacted]] Sent: Friday, February 24, 2017 3:34 PM [redacted]   In order to resolve this situation and maintain a working relationship with the vendor, we accept the comments made by Marco Awards. We like the bulk of the products provided by Marco, but this particular product caused us considerable problems. My comments that [redacted]re referring to reflect the way this particular employee handled the financial overcharges made by Marco, not the overall situation. We are willing to let this issue rest and maintain a working relationship with Marco Awards. It has come to my attention that this product has been discontinued so this should not be a problem in the future. [redacted] Thank you for allowing me to follow up with this statement. We want to end this dispute so we are not following through with any negative statements. Thank you, [redacted]