Marco, Inc. Reviews (1)
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Marco, Inc. Rating
Address: 1584 Barclay Blvd., Buffalo Grove, Illinois, United States, 60089-4530
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Address: 1584 Barclay Blvd., Buffalo Grove, Illinois, United States, 60089-4530
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We regret *** *** and Marco could not create a mutually beneficial relationshipLooking at the service history, the equipment was in working order when we allowed them to exit from their agreementAll parts had usable life remaining and would have been replaced when necessary while
maintained under our agreementWe decided if *** *** isn’t satisfied with our service and wanted to break their agreement with us, then we will not force them to stayThe agreement had four months of committed revenue remaining, a total of $2,121.08, that we did not try to collect at the time of cancellationWe allowed the early exit and we are not going to be responsible to pay for the recommendations of another provider who now maintains their equipmentWe compiled every invoice since the start of the agreement, totaled up what was paid, and what should have been paid if we did a 5% escalation annually, as the agreement statedThat would have resulted in us billing an extra $3,over the life of the agreementWe felt we have been very fair to the customer working with them on their invoicesWe never like to lose a customer, but we mutually agreed it wasn’t a fit, therefor we wanted to do the right thing and let them carry out their plans to get service elsewhereWe acted in the best interest of the customer, and did not try to recoup any money we lost by terminating the agreementWe take customer satisfaction seriouslySince 1994, we have been measuring client satisfaction by utilizing a survey process that generates an 80% return from our customersWe are happy to report our client satisfaction is at an all-time high, currently 94%, when asked, "Would you recommend Marco to others." The same team of technicians serviced *** *** as those that serviced them prior to Marco’s acquisition of Northeast PhotocopyWe’re proud of our team and the level of satisfaction they bring to our clientsWe wish *** *** nothing but success