Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ [redacted] , We apologize that your experience with Haiku Designs has left you dissatisfiedWe always strive to provide a professional and pleasant shopping experience for our customersFor that reason, we will take any reasonable action that will aid in our customer's satisfactionUnfortunately we cannot refund the return shipping cost for your order - This is because you cancelled the order many days after it had been shipped to youAs you mentioned in your Revdex.com complaint, you received inconvenient service from FedExOnce you informed us that FedEx had inconvenienced you, we took you at your word and worked with FedEx to schedule another delivery attemptWe paid an additional fee for a redelivery of the shipment because FedEx stated that you had missed the scheduled delivery appointment When an order is cancelled after it has shipped, the shipment must then be returned to our warehouseThis is why our sales and return policy contains the following provision, "Once an order has been shipped, any order can be cancelled or returned within days for a full refund of the purchase price less the original shipping feeReturn shipping and return shipping charges are the responsibility of the customer"By purchasing furniture from our website, you signified your agreement to the terms of our sales and return policyThe fact that you cancelled your order after the ship date means that you are responsible for shipping chargesIt is very unfortunate that we cannot assist you further with this issue, we hope that your future furniture purchases work well for you If you would like to discuss this issue further, please send an email to [redacted] @haikudesigns.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The unauthorized charges made by Haiku on my bank card were disputedI was not consulted during that investigation process thus any information they had was from Haiku and not me with the exception of Haiku offering a compromise of either $or $instead of $which displays an understanding of their responsibility and acceptance that shipping the item back which I never received through no fault of my own is of course their responsibility The dispute with my bank is in the process of being reopened so that is not relevant to this complaint at this timeI too have the email documentation of the many failed attempts of Federal express to not deliver the item and Haiku taking the responsibility Whether or not I mistakenly said something in an email at any point that conflicts with another does not cancel out the unethical business practices of this company and the fact they took money from me for a product I never receivedIt simply shows that I have a child and full-time job and not the time nor an attorney or staff member to spend time pouring through emails looking for such things to disprove a complaint that do not change the events that transpired or the product not being delivered and the consumer being told they would get their full refund and then later charge them to ship the item back that they never received If all business transactions were made in the assumption that one would be fighting for their basic consumer rights no one would ever buy anything without an attorneyBreaking consumer law and ethics is breaking it and can not be defended by pointing out what the consumer said one time or was misinterpreted as saying or writing Please focus this complaint on the facts of the case and not he said/ she saidThe facts are related to the item not being delivered and the consumer attempting to have it delivered through their own costs and time then when being offered a refund or to try a third time, first considered trying then decided that the refund was the best option as I had already bent over backwards to try and accommodate a very dysfunctional delivery systemAll this was known and acknowledged by Haiku and after the delivery company sent the item back they only refunded a partial amount less the return shipping fees which I was not and should never have been responsible for since I never received the item through no fault of my own Final Business Response / [redacted] (4000, 13, 2015/10/09) */ [redacted] , We apologize that you are dissatisfied with the outcome of this issueIt is very unfortunate that we cannot assist you further - It is an explicit goal here at Haiku Designs to leave our customers satisfied with their shopping experienceI hope that your future furniture purchases go well for you If you have any further questions or concerns about this matter, please direct your emails to [redacted] @haikudesigns.com
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ [redacted] , We apologize that your experience with Haiku Designs has left you dissatisfiedWe always strive to provide a professional and pleasant shopping experience for our customersFor that reason, we will take any reasonable action that will aid in our customer's satisfactionUnfortunately we cannot refund the return shipping cost for your order - This is because you cancelled the order many days after it had been shipped to youAs you mentioned in your Revdex.com complaint, you received inconvenient service from FedExOnce you informed us that FedEx had inconvenienced you, we took you at your word and worked with FedEx to schedule another delivery attemptWe paid an additional fee for a redelivery of the shipment because FedEx stated that you had missed the scheduled delivery appointment When an order is cancelled after it has shipped, the shipment must then be returned to our warehouseThis is why our sales and return policy contains the following provision, "Once an order has been shipped, any order can be cancelled or returned within days for a full refund of the purchase price less the original shipping feeReturn shipping and return shipping charges are the responsibility of the customer"By purchasing furniture from our website, you signified your agreement to the terms of our sales and return policyThe fact that you cancelled your order after the ship date means that you are responsible for shipping chargesIt is very unfortunate that we cannot assist you further with this issue, we hope that your future furniture purchases work well for you If you would like to discuss this issue further, please send an email to [redacted] @haikudesigns.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The unauthorized charges made by Haiku on my bank card were disputedI was not consulted during that investigation process thus any information they had was from Haiku and not me with the exception of Haiku offering a compromise of either $or $instead of $which displays an understanding of their responsibility and acceptance that shipping the item back which I never received through no fault of my own is of course their responsibility The dispute with my bank is in the process of being reopened so that is not relevant to this complaint at this timeI too have the email documentation of the many failed attempts of Federal express to not deliver the item and Haiku taking the responsibility Whether or not I mistakenly said something in an email at any point that conflicts with another does not cancel out the unethical business practices of this company and the fact they took money from me for a product I never receivedIt simply shows that I have a child and full-time job and not the time nor an attorney or staff member to spend time pouring through emails looking for such things to disprove a complaint that do not change the events that transpired or the product not being delivered and the consumer being told they would get their full refund and then later charge them to ship the item back that they never received If all business transactions were made in the assumption that one would be fighting for their basic consumer rights no one would ever buy anything without an attorneyBreaking consumer law and ethics is breaking it and can not be defended by pointing out what the consumer said one time or was misinterpreted as saying or writing Please focus this complaint on the facts of the case and not he said/ she saidThe facts are related to the item not being delivered and the consumer attempting to have it delivered through their own costs and time then when being offered a refund or to try a third time, first considered trying then decided that the refund was the best option as I had already bent over backwards to try and accommodate a very dysfunctional delivery systemAll this was known and acknowledged by Haiku and after the delivery company sent the item back they only refunded a partial amount less the return shipping fees which I was not and should never have been responsible for since I never received the item through no fault of my own Final Business Response / [redacted] (4000, 13, 2015/10/09) */ [redacted] , We apologize that you are dissatisfied with the outcome of this issueIt is very unfortunate that we cannot assist you further - It is an explicit goal here at Haiku Designs to leave our customers satisfied with their shopping experienceI hope that your future furniture purchases go well for you If you have any further questions or concerns about this matter, please direct your emails to [redacted] @haikudesigns.com