Marco's Pizza

Initial Business Response / [redacted] (1000, 5, 2017/04/04) */ We will be providing quotations below of real statements that contain information from both partiesThere is not an option to upload documentation, but we can offer proof of documentation and voice messages if it would help with your evaluation Below are the items that support the final settlement with [redacted] The settlement states that [redacted] owes AB Estate Sales $which AB Estate Sales agreed to waveThe settlement was originally $1,This final settlement information was emailed to [redacted] on 01/06/at 12:44P This Includes: A voicemail from [redacted] 10/28/at 3:P.M to AB Estate Sales"Hey [redacted] , this is [redacted] calling from San Diego on behave of my mother Ann [redacted] I am not able to get rid of that furniture in the basement at her home and I would like to tell you to just go ahead and sell that along with all the other items in the houseI know you wanted to get in there the first of next week and get everything squared awayWe have discovered a few boxes, receipts, and photographs we are trying to get out this weekend and Doris is trying to do that as we speakAlso, can we see the estate sales agreement, mother has never seen it herself even though she signed itWould you please fax that document so we can look at it and she can have a copy?" A voicemail from [redacted] 11/14/at 3:P.M to AB Estate Sales"Hi [redacted] , it's [redacted] I was going to suggest to protect yourself I'd think about sending a short text to ***I have his phone number if you don't have it though you should have itIn fact, you can reply to his well not his voicemail, but do text [redacted] and say that by the terms of our oral contract I will be taking the commission from the furniture that you removed when you were not supposed to and were aware of thisGive him an advance notice that it could be as much as dollarsI would do that just so you have something in writing from your endLet him know that this will be coming out of the commission at the end of the sale, it will be coming off the topOkay bye." An E-mail from [redacted] 's e-mail address typed by [redacted] 10/04/at 8:A.M sent to AB Estate Sales"Thank youWe will let you know about the white oak furniture (approximately years old) as soon as I have accurate informationIt is owned by [redacted] and if he has you sell it; will it be possible to let us know what it sells for so his mother can write him a check after the sale? Also, I noted that the sale takes place during the weekMy minimal experience is weekends bring more potential buyersWould appreciate your adviceSincerely, [redacted] ." This message was then received again on 11/28/@ 9:P.M from [redacted] 's email address to AB Estate Sales stating "For your info:" With the original email attached There are many mistruths in the complaint filed by [redacted] We are willing to give proof of documentation of emails or voice mails if this can help resolve the issue AB Estate sales agrees that there was an oral agreement up until 10/28/for the furniture to not be included in the sale however after this point, per [redacted] 's message, he changed that agreement for his motherThis change was also noted by [redacted] twiceOnce on 11/14/by voicemail and the other on 11/28/by email from [redacted] which was a resend of a 10/04/emailThere seems to be an internal family dispute over items in the house that were represented by both [redacted] and ***AB Estate Sales abided by the written and oral contract decided by both parties and as stated in the contract under the terms applicable to this agreement are as follows, "Client hereby agrees to indemnify AB Estate Sales of Missouri LLC, and its employees from any case arising out of ownership dispute before, during, or after the sale." This contract was signed October 3, by [redacted] Also within the contract on page of the contract under 2) Fees and Expenses: it states "Once the agreement is signed, every item must stay in the estateIf an item is removed after the agreement is signed, a value will be determined for it and a commission takenThe value of the item will be determined by AB Estate salesOur decision to accept the sale over other possible estate sale opportunities, and our planning and preparation for the sale, was made based on the quantity and quality of the items being sold." Once again, she was aware of the potential fees she would owe if items were removed from the home after the contract was already signedWe are happy to give our contract to you if it is needed for further evaluation Initial Consumer Rebuttal / [redacted] (3000, 9, 2017/04/12) */ ***Document Attached [redacted] The disputed issue is [redacted] 's Written Contract of HER personal property vsthe commission of the Oral Contract AB Estates had with [redacted] , owner of the removed furnitureYes, the contract states a commission will be due on any items removed after the signing of the Contract (Oct.3, 2016)However, NO ITEMS of Mrs [redacted] 's personal property were REMOVED Mrs [redacted] 's Written Contract doesn't apply to ***'s personal furniture, only to hersRefer to 1) the attached Witness Statements stating AB Estate had advance knowledge (Aug2016) that the removed furniture was not a part of [redacted] estate sale but owned by her son ***, this is also confirmed in Mrs [redacted] 's letter attached; 2) The Octtexts & e-mails between [redacted] , owner AB Estate, & [redacted] & [redacted] are evidence of ***'s ownership as well as [redacted] 's knowledge of sameRefer to [redacted] 's Octe-mail @ 12:pm in which she states "He said he was going to get HIS furniture out by Sunday Oct30..." and @ 2:pm, "...if removed after that [redacted] WILL PAY A COMMISSION ON IT TO ME" and @ 3:pm "I told him to get the furniture..." Oral Contract with ***: refer to [redacted] 's Texts of Oct@ 7:pm & 7:pm stating she "SPOKE WITH [redacted] & AGREED TO SELL HIS FURNITURE"This confirmed her Oral Contract with ***In speaking with her she advised me Oral Contracts were good in MO, but I strongly suggested she have a written contract with him as shown in my e-mail of Oct@ 9:pm Commission on ***'s removed furniture is owed under ***'s Oral Contract with AB Estate, NOT the [redacted] Written Contract! Refer to [redacted] 's texts of Nov@ 11:am & 12:pm in which she states " [redacted] WILL OWE ABOUT 4,000..." & inquires if he owns the residence in Springfield [redacted] would want that information in order to file a lien on the propertyIn response to [redacted] stating she would sue [redacted] in Small Claims, I sent her pertinent information in my Nov28th e-mail attached Refer to Jantexts between [redacted] and [redacted] , again reiterating Mrs [redacted] 's "..ITEMS IN HER RESIDENCE WERE HERSEXCEPT ***'S FURNITURE." And my e-mail of Jan(..oral contract with [redacted] has nothing to do with MOM's estate sale..." Settlement Statements: Refer to e-mails of Jan& Janfrom [redacted] & my response with math correctionThis 1st Settlement Statement makes NO MENTION OF ***'S COMMISSION being taken out of Mrs [redacted] 's proceedsMrs [redacted] signed thE 1st Settlement Statement & returned it to [redacted] Refer to Jane-mail a follto [redacted] 's getting in touch with ***Then Jan [redacted] sends a 2nd Settlement Statement and takes out the commission [redacted] owes from Ms [redacted] 's proceeds I cannot respond to ***'s voicemail to [redacted] as I don't know his intentBut I can say that Mrs [redacted] , my loving mother-in-law of yrs, would never instruct [redacted] to sell his furniture to a strangerI have tried not to involve her with ***'s doings but if asked, I know she would be willing to write a statement that he was "NOT calling on her behalf", if it would help her case Ask yourself why didn't [redacted] call me to confirm that [redacted] was calling "on behalf of his mother"Perhaps she didn't want to jeopardize getting her commission In response to my voicemail to [redacted] , it was a suggestion to [redacted] intended only to get [redacted] to do the right thing & also as a protection for her when she sued himIn no way did I believe that [redacted] would actually take HIS commission off the top of Mrs [redacted] 's proceedsI would be a fool to do thatAgain, she had an Oral Contract with him on HIS furniture only As suggested in [redacted] 's response: There has never been "AN INTERNAL FAMILY DISPUTE OVER ITEMS IN THE HOUSE" nor "ownership dispute before, during, or after the sale"Everyone in the family has known that [redacted] purchased the furniture at his Dad's estate sale years ago It was a total shock when the 2nd Settlement Statement was sentWe have been blindsided by her lack of suing the appropriate person under her Oral Contract and by keeping the proceeds of Mrs [redacted] 's Written ContractNeither contract has been voidedObviously, it is much easier for her to keep Mrs [redacted] 's funds then to sue [redacted] as she has said over & over she would doAnd, of course, she feels confident that we won't take her to Small Claims Court since we are in California Your input is greatly appreciated Respectfully, [redacted] Final Business Response / [redacted] (4000, 11, 2017/04/22) */ At the top of the message resent on the 12th it talks of an attached witness statement, there are no statements attached to the document, only the evidence that AB supplied in it's April 4th response so I am not able to respond to these alleged witness statementsPlease resend the witness statements On October the 3rd AB estate sales entered a contract with [redacted] to sell the contents of the houseAt that time [redacted] did not include anything in the written contract or at anytime orally about the furniture in question being separate from the sale, in fact at no time did [redacted] personally bring anything up about the furnitureAs it clearly states in the contract, the client ***, indemnifies AB Estate Sale and its employees from any case arising out of ownership dispute before, during, or after the saleNotice that the check box is checked that states [redacted] is the legal owner of the property, the box for personal representative is not checked (see contract pg 1)So based on this [redacted] is the decision maker, not ***, [redacted] or [redacted] AB communicated with the siblings out of courtesy and found that all they seemed to do is argue and disagree with each other except in the case of the final direction from all to sell the furniture in the sale and the family would take care of the rest (see below explanation and prior sent voice and text/email messagesAdditionally, it appears that [redacted] is the party that is registering this complaint, AB estate sale has no contract with [redacted] only [redacted] so AB Sales questions this complaint as a whole AB does agree up until Oct 4th when contacted by [redacted] to let them know how much the furniture sold for so ***'s mother could write him a check for it after the sale, that the furniture was not going to be included in the saleThis email was followed up by the voice mail from [redacted] representing his mother to include the furniture in the sale because he could not get it outThis voice mail was followed up by a voice mail from [redacted] to follow the oral contract [redacted] had established for the commission for the furniture to come off the top of the sale(no oral contract was entered into just voice mail from [redacted] attached to last response)[redacted] also resent his message from Oct4th, mentioned above, to make sure AB let them know how much the furniture sold for so [redacted] could pay [redacted] for it by check AB Estate Sales never had any oral agreement with the owner of any of the items in the houseAB Estate Sales had a written contract with the owner, or person who claimed to be the owner, and then had contact with the siblings of the owner who both gave verbal thumbs up to sell the furniture after initially telling AB Estate Sales not to sell it To answer questions from the April 12th response: [redacted] There was never an oral contract between AB and ***, there was only an oral agreement with [redacted] and [redacted] that he was to remove the furniture before the sale if it was not going to be part of the saleThen ***, [redacted] and [redacted] all informed AB that it was going to be part of the sale which ended the oral agreement with the siblings (see attached in first response and above explanation of this) *What [redacted] refers to as the first statement was a courtesy to [redacted] to show her how the sale did, not including the furnitureAB Estate Sales did not sign the document due to the fact that the sale was not complete because items remained in the houseIf this courtesy caused there to be confusion AB Estate Sales does apologize and has learned not to provide numbers until sales are final [redacted] speaks of not knowing the intent of [redacted] and speaks of a statement that could be written by [redacted] after the factThe contract was written and signed on Oct3rd, any statement about how to treat or respond to her siblings or the possessions in the house should have occurred before the contract was signed not after the sale and internal family disputeOnce again [redacted] did not, in the contract or verbally, or in any other form specify items not to be sold, and according to [redacted] " [redacted] is on top of her game" [redacted] states that in her voicemail to [redacted] it was just a suggestion to her to get [redacted] to do the right thingIf you listen to the voicemail attached prior there is no suggestion, only directionShe states she would be a fool to do so, is that something that AB Estate Sales is supposed to know about [redacted] (mind reading)? *Finally, [redacted] states that everyone in the family has known that [redacted] purchased the FurnitureAB Estate Sales is not part of the family and only operates under the contract that is written and signed with ***Once again from the contract client indemnifies AB from any case arising from ownership disputesThere is some type of internal family dispute over the property in the sale between [redacted] and [redacted] and it appears they need to work this outAB Estate Sales feels that [redacted] and [redacted] are trying to blame this furniture dispute on AB estate sales because they feel it would be easier for them to bully AB Estate Sales into fixing their families dispute instead of dealing with [redacted] themselves *Yes, in an emotional out pour [redacted] did on Nov14th send pictures of a messed up house with broken and missing itemsI told [redacted] that [redacted] will owe about $and the witnesses that heard me suggest this priceI did also restate that regardless of what occurred, a commission will have to be paid because the items were removed after the contract signingI further told [redacted] that "sweet AB" would need to get with [redacted] to get her money(see attached) Final Consumer Response / [redacted] (3000, 15, 2017/04/24) */ see attachment

I’d give zero stars if I couldThis place is dirty, the food is never fresh, the employees are unprofessional and the service takes forever!!! I’ve waited in line for up to minutes before (they forgot about me!)And anytime I’ve gone here and ordered one meal you are guaranteed to wait at least 10-minutes

Initial Business Response /* (1000, 5, 2017/04/04) */
We will be providing quotations below of real statements that contain information from both partiesThere is not an option to upload documentation, but we can offer proof of documentation and voice messages if it would help with your
evaluation
Below are the items that support the final settlement with *** ***The settlement states that *** *** owes AB Estate Sales $which AB Estate Sales agreed to waveThe settlement was originally $1,This final settlement information was emailed to *** *** on 01/06/at 12:44P
This Includes:
A voicemail from *** *** 10/28/at 3:P.M to AB Estate Sales"Hey ***, this is *** *** calling from San Diego on behave of my mother Ann ***I am not able to get rid of that furniture in the basement at her home and I would like to tell you to just go ahead and sell that along with all the other items in the houseI know you wanted to get in there the first of next week and get everything squared awayWe have discovered a few boxes, receipts, and photographs we are trying to get out this weekend and Doris is trying to do that as we speakAlso, can we see the estate sales agreement, mother has never seen it herself even though she signed itWould you please fax that document so we can look at it and she can have a copy?"
A voicemail from *** *** 11/14/at 3:P.M to AB Estate Sales"Hi ***, it's *** I was going to suggest to protect yourself I'd think about sending a short text to ***I have his phone number if you don't have it though you should have itIn fact, you can reply to his well not his voicemail, but do text *** and say that by the terms of our oral contract I will be taking the commission from the furniture that you removed when you were not supposed to and were aware of thisGive him an advance notice that it could be as much as dollarsI would do that just so you have something in writing from your endLet him know that this will be coming out of the commission at the end of the sale, it will be coming off the topOkay bye."
An E-mail from *** ***'s e-mail address typed by *** 10/04/at 8:A.M sent to AB Estate Sales"Thank youWe will let you know about the white oak furniture (approximately years old) as soon as I have accurate informationIt is owned by *** *** and if he has you sell it; will it be possible to let us know what it sells for so his mother can write him a check after the sale? Also, I noted that the sale takes place during the weekMy minimal experience is weekends bring more potential buyersWould appreciate your adviceSincerely, ***." This message was then received again on 11/28/@ 9:P.M from *** ***'s email address to AB Estate Sales stating "For your info:" With the original email attached
There are many mistruths in the complaint filed by *** ***We are willing to give proof of documentation of emails or voice mails if this can help resolve the issue
AB Estate sales agrees that there was an oral agreement up until 10/28/for the furniture to not be included in the sale however after this point, per *** ***'s message, he changed that agreement for his motherThis change was also noted by *** *** twiceOnce on 11/14/by voicemail and the other on 11/28/by email from *** *** which was a resend of a 10/04/emailThere seems to be an internal family dispute over items in the house that were represented by both *** and ***AB Estate Sales abided by the written and oral contract decided by both parties and as stated in the contract under the terms applicable to this agreement are as follows, "Client hereby agrees to indemnify AB Estate Sales of Missouri LLC, and its employees from any case arising out of ownership dispute before, during, or after the sale." This contract was signed October 3, by *** ***Also within the contract on page of the contract under 2) Fees and Expenses: it states "Once the agreement is signed, every item must stay in the estateIf an item is removed after the agreement is signed, a value will be determined for it and a commission takenThe value of the item will be determined by AB Estate salesOur decision to accept the sale over other possible estate sale opportunities, and our planning and preparation for the sale, was made based on the quantity and quality of the items being sold." Once again, she was aware of the potential fees she would owe if items were removed from the home after the contract was already signedWe are happy to give our contract to you if it is needed for further evaluation
Initial Consumer Rebuttal /* (3000, 9, 2017/04/12) */
***Document Attached***
The disputed issue is *** ***'s Written Contract of HER personal property vsthe commission of the Oral Contract AB Estates had with *** ***, owner of the removed furnitureYes, the contract states a commission will be due on any items removed after the signing of the Contract (Oct.3, 2016)However, NO ITEMS of Mrs***'s personal property were REMOVED
Mrs***'s Written Contract doesn't apply to ***'s personal furniture, only to hersRefer to 1) the attached Witness Statements stating AB Estate had advance knowledge (Aug2016) that the removed furniture was not a part of *** estate sale but owned by her son ***, this is also confirmed in Mrs***'s letter attached;
2) The Octtexts & e-mails between ***, owner AB Estate, & *** & *** are evidence of ***'s ownership as well as ***'s knowledge of sameRefer to ***'s Octe-mail @ 12:pm in which she states "He said he was going to get HIS furniture out by Sunday Oct30..." and @ 2:pm, "...if removed after that *** WILL PAY A COMMISSION ON IT TO ME" and @ 3:pm "I told him to get the furniture..."
Oral Contract with ***: refer to ***'s Texts of Oct@ 7:pm & 7:pm stating she "SPOKE WITH *** & AGREED TO SELL HIS FURNITURE"This confirmed her Oral Contract with ***In speaking with her she advised me Oral Contracts were good in MO, but I strongly suggested she have a written contract with him as shown in my e-mail of Oct@ 9:pm
Commission on ***'s removed furniture is owed under ***'s Oral Contract with AB Estate, NOT the *** Written Contract! Refer to ***'s texts of Nov@ 11:am & 12:pm in which she states "*** WILL OWE ABOUT 4,000..." & inquires if he owns the residence in Springfield *** would want that information in order to file a lien on the propertyIn response to *** stating she would sue *** in Small Claims, I sent her pertinent information in my Nov28th e-mail attached
Refer to Jantexts between *** and ***, again reiterating Mrs***'s "..ITEMS IN HER RESIDENCE WERE HERSEXCEPT ***'S FURNITURE."
And my e-mail of Jan(..oral contract with *** has nothing to do with MOM's estate sale..."
Settlement Statements: Refer to e-mails of Jan& Janfrom *** & my response with math correctionThis 1st Settlement Statement makes NO MENTION OF ***'S COMMISSION being taken out of Mrs***'s proceedsMrs*** signed thE 1st Settlement Statement & returned it to ***
Refer to Jane-mail a follto ***'s getting in touch with ***Then Jan*** sends a 2nd Settlement Statement and takes out the commission *** owes from Ms***'s proceeds
I cannot respond to ***'s voicemail to *** as I don't know his intentBut I can say that Mrs***, my loving mother-in-law of yrs, would never instruct *** to sell his furniture to a strangerI have tried not to involve her with ***'s doings but if asked, I know she would be willing to write a statement that he was "NOT calling on her behalf", if it would help her case
Ask yourself why didn't *** call me to confirm that *** was calling "on behalf of his mother"Perhaps she didn't want to jeopardize getting her commission
In response to my voicemail to ***, it was a suggestion to *** intended only to get *** to do the right thing & also as a protection for her when she sued himIn no way did I believe that *** would actually take HIS commission off the top of Mrs***'s proceedsI would be a fool to do thatAgain, she had an Oral Contract with him on HIS furniture only
As suggested in ***'s response: There has never been "AN INTERNAL FAMILY DISPUTE OVER ITEMS IN THE HOUSE" nor "ownership dispute before, during, or after the sale"Everyone in the family has known that *** purchased the furniture at his Dad's estate sale years ago
It was a total shock when the 2nd Settlement Statement was sentWe have been blindsided by her lack of suing the appropriate person under her Oral Contract and by keeping the proceeds of Mrs***'s Written ContractNeither contract has been voidedObviously, it is much easier for her to keep Mrs***'s funds then to sue *** as she has said over & over she would doAnd, of course, she feels confident that we won't take her to Small Claims Court since we are in California
Your input is greatly appreciated
Respectfully, *** ***
Final Business Response /* (4000, 11, 2017/04/22) */
At the top of the message resent on the 12th it talks of an attached witness statement, there are no statements attached to the document, only the evidence that AB supplied in it's April 4th response so I am not able to respond to these alleged witness statementsPlease resend the witness statements
On October the 3rd AB estate sales entered a contract with *** *** to sell the contents of the houseAt that time *** did not include anything in the written contract or at anytime orally about the furniture in question being separate from the sale, in fact at no time did *** personally bring anything up about the furnitureAs it clearly states in the contract, the client ***, indemnifies AB Estate Sale and its employees from any case arising out of ownership dispute before, during, or after the saleNotice that the check box is checked that states *** is the legal owner of the property, the box for personal representative is not checked (see contract pg 1)So based on this *** is the decision maker, not ***, *** or ***AB communicated with the siblings out of courtesy and found that all they seemed to do is argue and disagree with each other except in the case of the final direction from all to sell the furniture in the sale and the family would take care of the rest (see below explanation and prior sent voice and text/email messagesAdditionally, it appears that *** *** is the party that is registering this complaint, AB estate sale has no contract with *** only *** so AB Sales questions this complaint as a whole
AB does agree up until Oct 4th when contacted by *** to let them know how much the furniture sold for so ***'s mother could write him a check for it after the sale, that the furniture was not going to be included in the saleThis email was followed up by the voice mail from *** representing his mother to include the furniture in the sale because he could not get it outThis voice mail was followed up by a voice mail from *** to follow the oral contract *** had established for the commission for the furniture to come off the top of the sale(no oral contract was entered into just voice mail from *** attached to last response).*** also resent his message from Oct4th, mentioned above, to make sure AB let them know how much the furniture sold for so *** could pay *** for it by check
AB Estate Sales never had any oral agreement with the owner of any of the items in the houseAB Estate Sales had a written contract with the owner, or person who claimed to be the owner, and then had contact with the siblings of the owner who both gave verbal thumbs up to sell the furniture after initially telling AB Estate Sales not to sell it
To answer questions from the April 12th response:
* There was never an oral contract between AB and ***, there was only an oral agreement with *** and *** that he was to remove the furniture before the sale if it was not going to be part of the saleThen ***, *** and *** all informed AB that it was going to be part of the sale which ended the oral agreement with the siblings (see attached in first response and above explanation of this)
*What *** refers to as the first statement was a courtesy to *** to show her how the sale did, not including the furnitureAB Estate Sales did not sign the document due to the fact that the sale was not complete because items remained in the houseIf this courtesy caused there to be confusion AB Estate Sales does apologize and has learned not to provide numbers until sales are final
*** speaks of not knowing the intent of *** and speaks of a statement that could be written by *** after the factThe contract was written and signed on Oct3rd, any statement about how to treat or respond to her siblings or the possessions in the house should have occurred before the contract was signed not after the sale and internal family disputeOnce again *** did not, in the contract or verbally, or in any other form specify items not to be sold, and according to *** "*** is on top of her game"
*** states that in her voicemail to *** it was just a suggestion to her to get *** to do the right thingIf you listen to the voicemail attached prior there is no suggestion, only directionShe states she would be a fool to do so, is that something that AB Estate Sales is supposed to know about *** (mind reading)?
*Finally, *** states that everyone in the family has known that *** purchased the FurnitureAB Estate Sales is not part of the family and only operates under the contract that is written and signed with ***Once again from the contract client indemnifies AB from any case arising from ownership disputesThere is some type of internal family dispute over the property in the sale between *** and *** and it appears they need to work this outAB Estate Sales feels that *** and *** are trying to blame this furniture dispute on AB estate sales because they feel it would be easier for them to bully AB Estate Sales into fixing their families dispute instead of dealing with *** themselves
*Yes, in an emotional out pour *** did on Nov14th send pictures of a messed up house with broken and missing itemsI told *** that *** will owe about $and the witnesses that heard me suggest this priceI did also restate that regardless of what occurred, a commission will have to be paid because the items were removed after the contract signingI further told *** that "sweet AB" would need to get with *** to get her money(see attached)
Final Consumer Response /* (3000, 15, 2017/04/24) */
see attachment

Company offered the following phone response:The consumer's last order was March 24, Consumer was refunded for charges and may call if there is still an issue with receiving her refund

My name is *** *** and I am the District Manager at the Marcos Pizza located at Charlestown RdNew Albany IN 47150. This is in response to complaint
ID: ***
*** said that *** *** called
the store and said that we forgot her salad. We currently had no delivery drivers in the store. *** said we would bring out the salad as soon as the driver returned. *** said she was angry and said she only wanted a refund. When the driver returned, he was sent back out with the refund for the salad. I have tried twice this past week to contact *** with a phone call. I left two messages and I have not heard a response
Please let me know if any other information is needed
Sincerely,
*** ***
District Manager
Family Video/Marco's Pizza
###-###-####
***.com

I have always been a fan of this pizza, but their customer service is atrocious I called for a delivery, and the person taking my order was rude from the very beginning if the callHe then told me that I had to call another store to get a delivery, which was not a problem, but as I was asking him another question he proceeded to hang up on meLast straw with this company, and I will never order from them again

Ordered pizzaIt was not deliveredThey charged my bank account and have refused to refund
Ordered pizza (online) 11/22/2017, hours before their closing timeWaited hourCalled them to find out when pizza would arriveWas told they would not deliver because the phone number they had was wrong and said they were closing earlyPizza was not delivered and they still charged my accountI have ordered from them before in the past and there was never an issue with my phone number, or any other issuesThe charge was $I always tip them when they deliverNever received a follemail, phone update, apology or anything from them to resolve thisThe charge still remains on my bank account (debit)I submitted a complaint to them via email and have had no responseMy husband called them the next dayThey were extremely rude to him on the phone and refused to credit my bank account and still offered not even a simple apology

1st: none of my complaints were addressed in the responseThe rudeness of managementHis unwillingness to help meHe wasn't willing to do anything other than "credit my account"That helps in no way! He wasn't willing to send a driver with a refund or with the missing foodOnly after my husband went to the store to get the food (since he had nothing to eat!) were we told that the driver was on the way with a refund for the salad onlyAfter he drove minutes one wayAfter we paid a delivery feeOnly then were we offered the price of the saladNothing elseAnd they wouldn't give him the salad.
One of the employees called my husband a doucheVerbally assaulting customers? That want addressed either.
No attempts have been made to offer any other reimbursement for our time, wasted money, delivery fee, poor experience, or mistreatment by the staff.
I decline that response100%!
*** ***

My name is *** *** and I am the District Manager at the Marcos Pizza located at Charlestown RdNew Albany IN 47150. This is in response to complaint
ID: ***
*** said that *** *** called the store and said that we forgot her salad. We currently had no delivery
drivers in the store. *** said we would bring out the salad as soon as the driver returned. *** said she was angry and said she only wanted a refund. When the driver returned, he was sent back out with the refund for the salad. I have tried twice this past week to contact *** with a phone call. I left two messages and I have not heard a response
Please let me know if any other information is needed
Sincerely,
*** ***
District Manager
Family Video/Marco's Pizza
###-###-####
***.com

1st: none of my complaints were addressed in the responseThe rudeness of managementHis unwillingness to help meHe wasn't willing to do anything other than "credit my account"That helps in no way! He wasn't willing to send a driver with a refund or with the missing foodOnly after my husband went to the store to get the food (since he had nothing to eat!) were we told that the driver was on the way with a refund for the salad onlyAfter he drove minutes one wayAfter we paid a delivery feeOnly then were we offered the price of the saladNothing elseAnd they wouldn't give him the salad.
One of the employees called my husband a doucheVerbally assaulting customers? That want addressed either.
No attempts have been made to offer any other reimbursement for our time, wasted money, delivery fee, poor experience, or mistreatment by the staff.
I decline that response100%!
*** ***