Marcone

I have one update and one commentaryThe company did accurately refund my money within two days of filing if I recall correctlyRegarding Marcone, the initial purchase, delivery and interactions with the sales staff while inquiring on my refund where fineHowever, it seems that they clearly need to revamp their processes on the warehouse side when it comes to returns.Regards,

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Marcone Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Customer was given a tax credit for $on 6/10/15, CM [redacted] and credit was issued for the part and shipping for $6/15/15, CM [redacted] These credits can take 3-business before the customer sees them on their account Sent on: 7/7/2:21:PM 5/11/ Complaint I ordered a part for my washing machineIt was a beltI had a tech that came to see the machineBefore he looked at the machine he opened the part that I ordered from MarconeAs soon as the tech looked at the machine he knew the belt was not the immediate problemThe belt was never used or taken out of the package it came inBecause the tech opened the seal on the packaging the company will not honor their own return policy of days of an uninstalled partThe return policy states that the part has to be in its original packaging and it isI purchased the part on March 30th, 2015.The company will not give me a return authorizationThe part was $with s & h and tax Desired Resolution All I want is my money credited back to my accountI cant use the part and I have it in its original packaging and complying with return policy Consumer Business Dialog

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have one update and one commentary. The company did accurately refund my money within two days of filing if I recall correctlyRegarding Marcone, the initial purchase, delivery and interactions with the sales staff while inquiring on my refund where fineHowever, it seems that they clearly need to revamp their processes on the warehouse side when it comes to returns.Regards,

Business Response to a Complaint
Complaint
ID#:
***
Company
Name:
Marcone
Company
Contact:
*** ***
Company
Phone:
***
Company
Email:
***
Person
Who Sent the Complaint:
*** ***
Staff
Member:
Response:
Customer
was given a tax credit for $on 6/10/15, CM *** and credit was issued
for the part and shipping for $6/15/15, CM ***These credits can
take 3-business before the customer sees them on their account
Sent on:
7/7/2:21:PM

I have one update and one commentary. The company did accurately refund my money within two days of filing if I recall correctlyRegarding Marcone, the initial purchase, delivery and interactions with the sales staff while inquiring on my refund where fine. However, it seems that they clearly...

need to revamp their processes on the warehouse side when it comes to returns.Regards,

A check (CK# [redacted]) was issued for reimbursement for the amount of $124.43 on CM # [redacted] on 8/24/2015. The part was priced at $117.99 (pn#[redacted] gasket-door;rc) at time of purchase at our branch location in Rochester under O#[redacted]. Tax of $9.44 was credited for total reimbursement of...

$124.43. There is no indication that another part was returned to the company for a refund of $174.00.

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Marcone Supply
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]...

[redacted]
Staff Member:
Response:
A credit was issued on CM [redacted] for O# [redacted] for $ 64.26 on 4/29/15.
Sent on: 4/29/2015 10:59:20 AM

Business Response to a Complaint


Complaint
ID#:


[redacted]




Company
Name:
...



Marcone




Company
Contact:


[redacted]




Company
Phone:


[redacted]




Company
Email:


[redacted]




Person
Who Sent the Complaint:


[redacted]




Staff
Member:



Response:
Customer
was given a tax credit for $13.03 on 6/10/15, CM [redacted] and credit was issued
for the part and shipping for $263.35 6/15/15, CM [redacted]. These credits can
take 3-5 business before the customer sees them on their account.
Sent on:
7/7/2015 2:21:36 PM










5/11/2015






Complaint

I ordered a part for my washing machine. It was a belt. I had a tech that came to see the machine. Before he looked at the machine he opened the part that I ordered from Marcone. As soon as the tech looked at the machine he knew the belt was not the immediate problem. The belt was never used or...

taken out of the package it came in. Because the tech opened the seal on the packaging the company will not honor their own return policy of 30 days of an uninstalled part. The return policy states that the part has to be in its original packaging and it is. I purchased the part on March 30th, 2015.The company will not give me a return authorization. The part was $64.26 with s & h and tax.







Desired Resolution

All I want is my money credited back to my account. I cant use the part and I have it in its original packaging and complying with return policy.

Consumer Business Dialog