Marcor Construction, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Upon inspection of the customer's roof on 6/**/17 Marcor found an area near the side wall to be opened where water possibly leaked into the customer's home. Marcor sealed the area to make it water tight. We have spoken with [redacted] on 6/**/17 in regards to the interior damage he has on...

his ceiling and told him to get an estimate on repairing the damage and forward it to Marcor.  Upon receipt and review of the estimate Marcor will reimburse the customer for the damage as a full and final settlement on the damage to the ceiling. [redacted] agreed to get an estimate and forward it to Marcor for review. Marcor Construction, Inc.

As per customers request, inspection was conducted by installer and it was determined that the problems with the window were a product defect.  The installer returned to the customers home to take pictures and forwarded them on to the Manufacturer (Slocum Windows) for replacement...

approval.  Slocum notified us that the window was in fact defective and a new replacement window was ordered under the warranty.  We were advised that the window will be arriving this Friday Sept ** to the installer.  Customer will immediately be contacted upon arrival of window to set up an appointment for removal of the defective window & install of the replacement at a time convenient to her. Marcor Construction understands the customers frustration and she has been advised of the expected arrival & replacement of the defective window. We plan to rectify this situation and restore the customers faith in our company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Pending Marcor honoring their agreement to reimburse me for the cost of repairing my ceiling.
Sincerely,
[redacted]

Review: On or around January **, 2015 7 new windows were installed by this company in my home. The sliding window was not installed properly causing leaking and a repair person was sent to fix the issue. Around May while I was doing spring cleaning I noticed one of out double hung windows had some discoloring and didn't look the same as the other windows. The screen was also broken even though we hadn't opened the window since it was installed. We called the company and spoke with Ritchie tel # ###-###-#### all of May and June and on August *, 2015 they finally sent someone to check out the problem. The gentleman replaced the broken screen and took some pictures of the faulty window and we haven't heard from them since. I called Richie and now I just get a voicemail and no return call.Desired Settlement: I would like this faulty window replaced.

Business

Response:

As per customers request, inspection was conducted by installer and it was determined that the problems with the window were a product defect. The installer returned to the customers home to take pictures and forwarded them on to the Manufacturer (Slocum Windows) for replacement approval. Slocum notified us that the window was in fact defective and a new replacement window was ordered under the warranty. We were advised that the window will be arriving this Friday Sept ** to the installer. Customer will immediately be contacted upon arrival of window to set up an appointment for removal of the defective window & install of the replacement at a time convenient to her. Marcor Construction understands the customers frustration and she has been advised of the expected arrival & replacement of the defective window. We plan to rectify this situation and restore the customers faith in our company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,